While I was visiting Aberdeen area from California, my power steering sprouted a leak on Dodge Ram…read moreCummins 4x4. Crowell Bros, came highly recommended by the locals, they attended to my repair immediately, repair was done next day, under the quoted cost, and I drove home almost thousand miles without any more leak. Lisa at front desk was friendly, very knowledgeable mechanically, and directed me to great sandwich shop, then provided comfortable customer sitting area for me to rest while my truck was getting repaired. Crowell Bros were heaven sent mechanic shop for me as a retired out of state Asian man stranded in rural town. Thank you, Crowell Bros!

Crowell Bros was fantastic! Everyone there is so nice! The quote they gave me was right on the…read moreend cost and it was done in the exact amount of time they said. I will be taking my car to Crowells from now on! 10/10 would recommend :)

Do not go here for anything. I had my oil changed here about 7-8 months ago, oil started leaking…read more Checked oil level and it was more than a quart overfull. Since it had beenb10 days I couldn't prove they did it. Had to spend $2000 for rental car and new oil cooler. Went in today and they checked rear end oil said it was good. 5 minutes down the road rear end started grinding really loud. Pulled over and fill plug on rear end is missing with all oil drained out along the road. Technician said "I forgot to put the plug in." Spend a little more and go to a dealer.

Today I took my truck in for a much overdue oil change. I was taken care of by two Davids and they…read morewere helpful, considerate and went above and beyond on a vehicle that definitely needed some TLC!!

Great service, affordable price, friendly, and even took pictures of the ball joints so I could…read moreunderstand what was going on. Highly recommend. Thank you Mikey and your office gal

Had issues with my truck starting up and thought I had a fuel pump issue. Brought my truck in told…read morethem what the issue was they got my truck in the same day. They did a through diagnostic found out I had a spark plug issue. They kept my truck for a few days still testing it for the start up issue I had. Truck is running great now. I really appreciate the work done on my truck here they are friendly and will work with you if needed the lady working the front desk is awesome she made everything easy. They also had pictures of the bad sparks plugs they took out showed me all that stuff as well. Highly recommend this place!!

Great group of individuals. Parker Gleason is your guy. He's helped me so much over the years.read more

In the 15 years I've lived in Grays Harbor, I've bought two vehicles from Harbor Dodge. The sales…read morestaff are salaried, not commissioned, and there is no pressure. Their prices are consistent with the online sales prices of higher volume dealerships, give or take a couple hundred bucks (even if they have to get the exact vehicle you want from another dealer), and they don't gouge. Most dealerships are great to customers when they're buying a car, but the true test is in their service department and whether they stand behind a vehicle's warranty. Thankfully, the folks in the service department have always been Johnny On The Spot and have never quibbled about repairs under warranty or outside of it. They're fast, good and provide a shuttle driver to get you home and back to the dealership, even if you live somewhere out in between No and Where. The one downside that removed one star from their rating is the fact that they push Boeing Employee Credit Union (BECU) financing. I had outside financing through one of the big online agencies and was fine with that, but the finance manager at Harbor Dodge persuaded me to go with BECU because they were local. Ginormous mistake I won't ever make again, BECU is a freaking nightmare! Seriously, guys, there has got to be a better financing partner for you than BECU!

had a great experience with Five Star Toyota in Aberdeen, Washington, and wanted to share a quick…read morereview. My salesman, Gary, was courteous, polite, and clearly worked hard to get me the best deal possible. The pricing in Aberdeen seems very competitive--honestly some of the best I've seen. They made a real effort to put together a deal, and although we ultimately didn't come to an agreement, that was more on me for aiming a bit higher than they could go. Their offer was already quite strong, so I have no complaints there. Throughout the entire process, I was treated with respect and professionalism. I'd definitely recommend giving them a try if you're in the market--they're a dealership that genuinely works to earn your business.

My young son brought his car to 5 star for repair. They gave him a quote and unfortunately he could…read morenot afford it. The said they could get used parts to install to save some him money. He agreed and they kept the car. After a few days they called and said it was ready for pick up. He came & got it and the charge was $1,100. An employee drove it around to the front of the dealer for him to take home. The employee said take it home, park it and don't drive it. "Why not drive it?" The employee said it needed a total engine rebuild. "What?" 5 star took the engine apart to diagnose the problem, which they said was a timing chain break which destroyed some of the engine. The $1,100 charge was strictly for a diagnosis not repair. They gave him the impression it was gonna be repaired since they were gonna order the parts it needed. In the beginning they never mentioned this was strictly a diagnosis. Pay attention to the language they use. Who's gonna spend a ton of money for an engine rebuild for a 2017 Hyundai with 140,000 miles?

Bought my vehicle from Dustin Hansen and he is AMAZING! Anytime I have had or have a question about…read moremy car he is right there to help! I appreciate the fact that Iam treated like a person rather than a transaction like I have at other dealerships when purchasing a vehicle. I recommend Dustin to everyone i hear is looking to buying a vehicle!

This place blows. I bought a 2022 Chevy Malibu and these guys couldn't even get it right on what…read morethe bank would accept as proof of address. Then tell me they didn't know I only lived in my place for two weeks because online I said a month and should've already gotten a bill of some kind, in my name. Well online? Only gives you the option of choosing "months" not "weeks" so I couldn't put 2 weeks And to see other sales guys posting pics with the customers and the vehicles they got them in to, when Chris who sold me the car? Can't even be present when I pick it up to shake my hand or say thank you?? Yeah, fuck that guy. Had I not liked the car so much? I would've NEVER completed the purchase with these d bags. This is the last time I ever even walk onto their lot. I'll NEVER buy from these assholes again. If you want a new car? I'd go elsewhere. Or? Roll the dice that you may be one of the people they treat with respect and professionalism. Because I feel I was treated like a second rate customer even though I put money into their fucking pocket. And don't worry you assclowns. I can post my own pics.