Gentleman on the phone told me that the service call to assess the problem would be a certain price, and that I would be able to pay with a credit card at a 3% charge. I was not able to be home because of work, but my girlfriend allowed him access to the water heater to inspect the issue.
Without giving an assessment of the situation, or giving an explanation of the problem or an estimate on a fix, she was handed a bill for $180. No parts were replaced. The water heater still does not work. The invoice only indicates that the unit was "cleaned", but remains dysfunctional.
The serviceman indicated that credit card payment was not an option, and that checks should be made out to him personally, instead of to Transite Heating and Air Conditioning.
I feel like this whole encounter is suspicious and that they took advantage of the fact that I was not home to oversee the effort.
DO NOT USE THIS SERVICE. read more