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    Ask the Community - Transfer Ninjas

    BZ Lock & Key

    BZ Lock & Key

    (30 reviews)

    Westwood

    THIS COMPANY SCAMMED me out of $649. Do not use this service!!…read more I called BZ lock over 3 weeks ago to have my, standard USPS lock replaced as we had misplaced the key. I was told over the phone that this service would be "$35 service fee + the cost of lock and labor". The locksmith called me and I asked what his availability was over the next few days.....he responded with, "I can be there in 45 minutes" He asks if I want the standard, USPS lock and I agreed. No amount was discussed. These locks retail at $35-$50. You can look the up online. He then charges me $649 and the reason for it being nearly $700 is that is was EMERGENCY RATE and a 10-year warranty. NONE of this was discussed with me beforehand and NONE of this is listed on their website. If I had known they were going to charge me $649 to do a simple install. The worst part - HE INSTALLED IT INCORRECTLY!! I've been without a working lock for almost 3 weeks. Their owner said they would come by and correct this error and missed two scheduled appointments to fix this. Their boss, won't give me a refund and said he would only give me $200 back. Please be aware and don't make the mistake I did in trusting this service.

    They arrived promptly but charged way too much. First he told me he couldn't open the lock and it…read morewould cost $900 to drill it out and replace it. When I said I couldn't pay that, he was suddenly able to open the lock but charged me $500. I have a feeling they charge whatever they think they can get away with. I was locked out of my house in the early evening. I have a keypad lock that has a battery and the battery was dead. He didn't even offer to replace the battery for me. Just stuck a tool into the lock, opened the door, took my money, and left.

    Transfer Ninjas - videofilmproductions - Updated May 2026

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