During my Paris-Orly Fez flight, my suitcase was damaged: the zipper was broken and partially jammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was "functional." Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia's response provided to me in a private message was strictly limited to the following: "On my end, within customer service, I am unfortunately not in a position to take this matter any further." In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer. read more

Horrific customer service! Worst nightmare ever; both my bags never arrived or were found and emails and calls never answered. The staff said "don't worry" but then gave us a paper with the wrong contact info and just a disaster. Not to mention 4 others on the same flight also had bags missing. My friend also got the run around when trying to reach customer service. We never got any compensation for anything! read more

Transavia is the worst airline i have EVER had the misfortune of going on. The planes are disgustingly small and the seats hideous and uncomfortable, even by common airline standards. They didn't display what gate we were boarding at until 10 minutes before boarding, and they didn't print a new boarding pass for me until AFTER boarding had completed, which makes NO sense whatsoever. (Security had taken my boarding pass from me for an unknown reason and I couldn't get it back. The Ibiza airport itself is another awful, horribly run place. Nobody working there seems to care at all about their jobs and everyone is terribly incompetent. I would NEVER recommend this airline to anyone, except maybe my worst enemy! Save yourself the hassle and book with literally anyone else. read more

Here's something to keep in mind. I purchased an itinerary from Delta originating in the US and connecting at Amsterdam on Transavia to Lisbon. But because Transavia is not a SkyTeam carrier, I was denied access to the KLM Crown Lounge. This, even though I am a Diamond Medallion (Delta's top tier elite), I'm flying Delta One (upgraded through certificates) and I have a SkyClub membership. So do not expect access to a lounge if you're on Transavia. So to solve this little dilemma, I reached out to Delta and did what's called a "Same Day Change" and switched over to the KLM direct flight. Now I'm sitting in the KLM Crown Lounge with a glass of wine, some snacks and a comfy seat with power and wifi. [Review 16552 overall - 70 in Netherlands - 62 of 2022.] read more

These are the worse people in the world coming together to form this company. They should not be allowed to interact with costumers on a whole. These people will ruin your entire vacation do not travel with these people. I repeat do not travel with these people it's not worth the time or effort putting up with the unpleasant unprofessional lazy disrespectful people that work there. one of my worse experiences in all my travel. You are spoken down too even when you discuss your experience with the customer service personal. Don't say no one never told you! This is my service to society for today lol. read more

Excellent service and flight from MAD-ORY. Flight was on time and everything was super smooth. Price for the flight was the best - $75 one way per person. Nice to have a EU airline provide such great service and great flight attendants. We prepaid for checked luggage so there were no surprises. We also pre-weighed our carry on to comply with the 10kG limit... Using Orly airport was a nice relief from the heavy congested Charles De Gaulle airport... Taxi ride into the city was very affordable! read more

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Paid 750 euro for these flights a month in advance. Tried to check in online 5 hours in advance and they said no free seats were available but I could check in at the airport. Once we got to the airport they said they had overbooked (sold our spots) and we would have to find a new flight. My partner boarded and they left her bag in Athens and sent my bag with her. Had to stand at the service desk for 4 hours before they had arranged a new flight read more

This is a commuter style airlines that only flies to regional cities in Europe. The check in process is horrible, the planes depart late, and there is no complimentary food or beverage service, especially on flights lasting close to 3 hours. Our flight from Seville to Amsterdam was packed and they charged 5 euros for a cup of coffee and a biscuit. There is only an economy class and the boarding process is unorganized and without zones. I hope to never fly this airline again. read more

Transavia - Airlines Near Me - Schiphol, New Hampshire

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I wish I would've seen these reviews before flying on Transavia for the first time a few months ago. Three months later and I am STILL trying to escalate my issue for reimbursement with their 'customer service' team and they've been anything but helpful. They're refusing to accept responsibility for the airline's delay, bad customer experience, and reimbursement for my missed connection in Amsterdam. I even mentioned the European consumer law about travel reimbursements, and they STILL refused to reimburse and in fact said they would close my ticket instead. Their customer service is a disgrace and I will never fly this airline again in the future. read more

If I could give this airline no stars I would. they lost my suitcase over a week and a half ago. at first they found it. now they are saying that they can't find it. I have medications in that bag that I need for my survival. I told them it was a life and death situation and they MOCKED me on the phone. they told me it wasn't their problem if I died because of their mistake and that not only will they not help me but they refuse to let me speak to a supervisor because in their own words 'it is against the law' I have read reviews all over Google for Transavia and they are all pretty much horrible. I can't believe their CEO Olivier Mazzuchelli feels good about running such a terrible airline that doesn't work The people are rude. The flights are late. They'll lose your bag and they'll even hang up on you if you ask them for solutions. It's been two weeks. They refuse to compensate me or find my bag. They refuse to help me. I am at a loss. Since they won't help me i will make sure I write as many reviews on the internet about how bad they are and let everyone know what a terrible airline this is. If I can recent at lest one person from buying a ticket and experiencing the nightmare I have than I have done my job. I will never fly this sad excuse for an airline ever again. read more

My family and I had a flight this morning at 09.50 from Barcelona to Rotterdam. Arriving at 9.35 by the gate the flight was canceled. We did NOT get a cancellation email or any notification what so ever. As transavia does not have an office in Bcn airport, there is an office handling their complains and redirections (Swisspoint). Arriving at the office in need of a new airplane as we have already parked our car and paid the parking, paid 2 nights in hotel and paid return tickets for 3 people. Here the staff does not do a single thing to help besides sliding a slip of paper with the telephone number and an email to transavia customer service. We asked them about how it was possible that we could have gone through the security and being able to scan the boarding pass, their answer was that the flight was already canceled the day before and they had no idea. We were quite choked. This had happened to 2 other families. Apparently the rest of the flight was notified. In the midst of the frustration we try to call transavia but they just ask us several times (3 times) to call them back to get more information on what they can/will do for us. The final answer was that they "invite us to fill out a complain form online". I just wonder why they didn't invite us to another flight? Terrible service at the airport, terrible in the service line and generally the way they handle their own mistakes is a disgrace. read more

If I could give this airline zero stars I would. We had a cancelled flight from Amsterdam to Paris with no explanation. Once cancelled, it seemed like none of the staff knew what was going on. I've submitted a request for a refund since we had to buy brand new tickets from another airline, but we had to stay overnight in Amsterdam and they've wasted almost a whole day for us. Very frustrating. Use another airline. read more

I've never waited soooo long for a plane to take off. You have to take a shuttle to the airplane rather than arriving to the plane at the actual gate. The flight attendants had pretty rude/negative attitudes as well. Also, the customer service over the phone told me I HAD to check both of my bags because "only personal items were allowed" After spending $100+ on checked bags I get to the gate to find that EVERYONE has their normal carry on/personal item. My flight was supposed to be 45 minutes long and I've been on the plane for OVER AND HOUR AND A HALF. Horrible experience, will obviously never fly with them again- ever. Take the damn train instead, these guys are completely unprofessional read more

Had some booking options open in multiple tabs. Decided on one of the configurations and clicked OK on that page to a certain price. Their site took the most expensive configuration from my tabs and now I'm stuck with something I don't need. After waiting an hour and a half in a customer service queue, they said they couldn't help me... Never flying with Transavia again and would strongly advise anyone else to never use them! read more

My 18 yr old daughter paid for a Transavia plane ticket with her Visa debit card but the clerk at the ticket counter said the charge would not go through. He walked WITH her to the ATM, watched her take money from her account and took payment for the ticket in cash without giving her a receipt. She then rushed to catch the flight. Once reviewing her bank statement, the original charge DID go through causing her to pay twice for the ticket. Transavia was unwilling to look into the issue without a receipt. They would not even indicate whether their records showed an overage for the day of the payment. Expensive lesson for my daughter to always get a receipt and NEVER let someone follow you to the ATM for payment. Would issue a ZERO star rating for their unwillingness to check their records and to offer any sort of apology that their employee took advantage of inexperienced young women. read more

ABSOLUTE WORST AIRLINE ON THIS PLANET. I cannot express how livid I am at the stupidity of this airlines. Not one person decided to inform us why we were delayed over an hour, waiting outside for them to open the plane, and why another flight boarded our plane. If you like constantly delayed flights and the most horrendous service in the world, then please take transavia to your next destination. This has been such a horrific and scarring experience. Please just stay home, do not take Transavia it is not worth it. read more

Dear Transavia, The way that my boyfriend and I have been mistreated and lied to you over the last two months is completely reprehensible. After I decided to move to Holland to live my boyfriend and I bought a very, very expensive ticket to Ibiza from Rotterdam to see him, my grandfather passed away and I could not make the flight. When I canceled all my overseas flights, I had no issues getting my money back from every airline I had used due to the tragic of my grandfather, except you. After hearing that my grandfather had passed away, my boyfriend immediately called you to tell what had happened and ask for the options to get our money back, and he was completely lied to. He asked what possibilities there was to get a reimbursement through insurance, and you said there no possibility. He asked if we could get at least credit to use at a later date, and you said there was no possibility. So he asked if there was anything else we could do to get the money back, and you said absolutely not: the only possibility was to pick a new date to use the ticket. He asked again, to be sure, if there was no way to get the money back through travel insurance, and you said no. So, we had to move my ticket to a random date, that we have no way of being able to make due to our jobs. When telling other people about our situation later that day, we learned that it should be possible to get our money through insurance for the death of a close family member. On the same day, my boyfriend called you back, and said he heard it was possible to get our money back through insurance. The person on the phone this time said yes, that should have been possible, but since we had changed our date already, there was nothing he could do now. Instead, he opened a complaint for us, and that we should hear back from you within 4 weeks after an investigation. After patiently waiting for four weeks, we called you back. You told us no one had looked into the case, and that it would take another 4 weeks to get an answer. We patiently waited 5 more weeks-to make sure we gave an adequate amount of time-and called you back. The person we talked to then told us that after nine weeks, no one had looked into our case. She told us that we were misinformed, that there was nothing more that she could do, and that our best course of action was to write you on Facebook. She even told us that she felt very bad for us, that this situation was completely unfair, and that we should have been able to get our money back for this type of situation. After waiting so long and being so patient, trying to do things the "right" way after such a difficult time in my life of losing a grandparent, I never thought you would treat your customers this way. My boyfriend and his parents use Transavia quite regularly, and even have a loyalty card. All I am asking for is my money back: it's the least you can do after 2.5 months of getting the runaround and being misinformed over and over again. Taryn McDowell read more

Transavia is a holiday flyer imo better than a lot of "main" carriers New 737-800 on my ride, service as expected. Friendly attendants. Just read previous review of Phlippine and agree the way they treat suitcases and charge based on weight is not a good move. read more

I contacted customer service to complain about what I had experienced at Schipol. It took Transavia over a MONTH to respond to me, and the statement basically said, "we're sorry our workers told you the wrong gate, but you should have kept checking the screens as our gates can change at the LAST minute." Um, what? Tell that to your incompetent staff. read more

Avoid this terrible airline if by chance you are delayed. My flight in Sept from LJUBLJANA to AMSTERDAM was delayed causing me to miss my flight to STUTTGART. It took almost a month of haggling between KLM (who didn't want anything to do with them) and DELTA to actually get Transavia customer service. I complied with their online complaint system and having back and forth emails. They refuse to identify or pass me to a supervisor to elevate the compensation issue. The most upsetting issue is their urging me in an email to get my bank to violate US Banking Privacy laws or they will not do any more action on my complaint. I've since learned from various other online travel sites that this seems to be the standard for TRANSAVIA...the daughter airline of KLM that DOESN'T seem to care about customers. read more

Pretty easy to get through and got water on the flight but didn't have expectations. Price was decent from Amsterdam to Paris, but paid more for heavier luggage and still came out to be around 70€ per person. Wouldn't mind flying again to get to other parts within Europe. read more

Apparently the only way to reach Seville Spain from the US using Delta is fly to a major European Airport like CDG or Amsterdam then connect from there to Seville on Transavia, KLM's low cost subsidiary. The boarding gate was on ground level of Terminal C of the Schiphol Amsterdam Airport. It's s long walk between gates. Boarding was somewhat haphazard: the ground crew did not provide useful boarding or queuing instructions. We were finally let out in groups to board shuttle buses that took us to a parked.Boeing 737. We ascended the steps with our luggage. Then we sat on the plane for an hour and a half before taking off for the 3 hour flight! We experienced same type of tarmac delay on way back from Seville. And beverages are not complimentary (rather pricy). Seville airport is small. FYI: luggage of travelers from US or non-EU countries are delivered on a separate conveyor belt. We went through the same delays, mad dash and frustrating wait at Passport Control on our return to Amsterdam 13 days later. Sat on tarmac for 40 minutes in Seville. read more

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I literally felt bullied with this company. When I was flying from Amsterdam to Bodrum (Turkey), no announcements were made in English, everything was in Dutch. And when I tried to ask for a wet wipe, I had a blunt and rude response from one of the member of the staff. And when I was in the bathroom, a member of the staff kept on knocking at the door and saying something in Dutch, everyone was laughing. Weirdest flight I ever had, definitely need to learn how to communicate with foreign passengers. read more

The airlines who does not care about the security of their passengers - we had a flight booked for Beirut,but the security situation on the ground was not suitable for visiting,as per formal consular advice.The airline didn't want to reimburse anything and offered to rebook the flight for a week later to the same destination while asking to pay the last minute airfare difference.It was clear that security won't improve by then.Shame on you Transavia and will avoid flying with you in the future - it doesn't give confidence your profits are higher than security of your passengers. read more

If I could choose the absolute worst airline in the world, it would be Transavia. I've never experienced worse treatment of customers, willingness to assist, common decency. After making me go back and forth around the airport for 30+ minutes, they forced me to surrender my ticket, laughed in my face and handed me a tiny receipt and said I can call and try to get a refund on my airport tax. I had plenty of flights around Europe, on Norwegian, TAP Portugal, SAS... They were all extremely helpful and kind- exactly how travel services should treat customers who are under the extreme stress of traveling. Transavia had a sign that said "don't forget- we're trying to help you" which is a complete lie. read more

@transavia I had the worst flying experience with this airline going from Paris to Madrid. The staff made me feel denigrated and bullied. The "supervisor" Patrick Dominique told me that I could not bring my purse because I will be charged extra for it (my purse is a hand backpack). They told me to put it all in the small carry bag. I tried to explain that my purse had personal things that i could not just send in the load such as credit cards, phone chargers, and hygine items. They did not care, so I started filling out my carry on with my personal items. The whole time Patrick was looking at me and shaking his head. After I finished closing my bag and right before the plane was about to depart, Mr. Dominique said my carry on is too big and told me i had to go pay 40 euros. I was tired of arguing and was afraid to not go back to Madrid, so I paid. When I came back, Mr. Dominique was being rude and sarcastic asking me if I would fly with them again. I told him I had already paid the amount and that there was no need for him to talk to me at this point. Then, he left me and my cousin waiting almost until the end. If it wasnt because another person allowed us thru, who knows how long we would have waited. Right before boarding they picked on my cousin because she had an instant mini hanging on her neck. He said that that was another bag. A nice lady offered to bring it in for her, and he said she couldnt do that and ordered to give it back to my cousin. Worst experience ever. read more

Transavia is a terrible airline. My 24-year-old niece bought a ticket with them to travel from Athens to Amsterdam. Unfortunately, a few days before her trip, her father suddenly passed away. Naturally, she cancelled her trip. But Transavia refused to refund anything, even though they resold her seat (the flight was overbooked). I understand that the ticket was non-refundable, but they could have made an exception for such an extraordinary circumstance. Moreover, when I contacted them about this issue, the person I interacted with, Mister Mets in Customer Care, was borderline rude and told me that Transavia is not like Delta or KLM (I'm a Delta SkyMiles Diamond Elite), and that my niece should not expect from Transavia the kind of personalized service and exceptions one might expect from Delta and KLM. Seriously? I recommend everyone stay away from Transavia. I mean, if they don't respect death, what will they do in less serious circumstances? read more

Our family flew with Transavia on the 19th of August. Myself, My husband and our 3 children all under 8. My husband had booked a wheelchair assist because he had surgery on his ankle just a few weeks ago. Upon check in for our flight we were directed to go upstairs to meet the wheelchair. We tried to find it and could not. We asked another member of staff at the airport who directed us to the other side of the terminal. We could not find it. We asked another member of staff and they directed us back downstairs. At this point we decided to give up and just go through security as we were just being sent all over the airport with 3 children increasing the strain on my husband. We were under the assumption that someone at the gate may be able to help. At security we again stated that we were supposed to have a wheelchair assist. In the security line the agents took my husbands crutches to scan and did not return them to him causing him to fall before he finally got to the area to pick them up despite asking the attendants for them. When we got to the gate we saw our flight was delayed so we attempted to get staff attention to get someone to bring the wheelchair as there were no chairs available for him to sit. Staff did nothing to help for at least 30 minutes at which point they then directed him to a place he could sit. I asked the gate staff again about the wheelchair assist. They shrugged and shook their heads and continued with what they were doing. When our flight finally began the boarding process I AGAIN asked them about wheel chair assist or at least priority boarding. The woman shook her head and told my husband to stay seated. As the other passengers started boarding so he tried to get up so he could get to his seat without waiting in the line. The same woman told him to sit down. Once every other passenger was waiting to board we were then told to go wait in line. He was then forced to stand for an extended period of time at the end of the line to board. As we got toward the door of the plane the woman who had been at the desk standing near the door. I asked her how I could prevent this from happening again and she was very rude in her body language and did not answer my question and instead began turning red in the face and stormed away. When we finally got on the flight I got the attention of a flight attendant. She was incredibly helpful and informed us that yes, it was on the flight manifest that he was supposed to have an assist but that the gate staff said we never told them. But we did tell them. We asked all over the airport. At check in, at information desks, at security, at the gate multiple times. It took days for my husband to recover from what happened. I do not fault the staff on the plane as they were absolutely lovely and did all that they could to resolve the problems and made sure there was a wheel chair waiting in Sevilla. But the damage was already done by the gate staff and all the staff we had come into contact with prior to that. My husband was put through incredible amounts of pain because of the way our family was treated. I have been all over the world and this is absolutely the worst experience I have ever had with an airline. Treating a passenger who needs assistance in this manner is completely unacceptable. I have been dealing with their customer service since then and it's been absolutely infuriating. Getting a hold of them was a feat unto itself! And finally making contact with "Gloria" didn't exactly help either. She has been completely unhelpful and came off as down right insulting on more than one occasion. I'm now looking up advocates for disabled rights as this could have happened to my Mum or Grandma who are both permanently disabled and I do not believe the airline is doing anything to stop this from happening again. So no. I will not recommend this airline until I see some actual evidence that they care about what happened and plan to fix it. read more