During my Paris-Orly Fez flight, my suitcase was damaged: the zipper was broken and partially…read morejammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was "functional." Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia's response provided to me in a private message was strictly limited to the following: "On my end, within customer service, I am unfortunately not in a position to take this matter any further." In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

Horrific customer service! Worst nightmare ever; both my bags never arrived or were found and…read moreemails and calls never answered. The staff said "don't worry" but then gave us a paper with the wrong contact info and just a disaster. Not to mention 4 others on the same flight also had bags missing. My friend also got the run around when trying to reach customer service. We never got any compensation for anything!

I don't know what it is about well-known airlines that the customer service is not consistent from…read moreone place to another. Our check-in experience at the American Airlines desk was deplorable. The desk counter staff was more interested in chatting over their coffee than checking in customers. Once we got everything checked in, they went completely through all of our ID, only to discover that they really didn't need to do that. Our luggage was tossed on the conveyor belt, despite the fact that I mentioned that there were a couple of fragile items in the bags. I absolutely love and adore Amsterdam. American Airlines at the Amsterdam airport is a huge disappointment.

AA came through in the clutch and I'm super grateful!…read more I have never missed a flight because of my own carelessness, but there's a first time for everything. I had a morning flight home from Amsterdam and ended up missing it because I overslept. The gate agent called me twice to see where I was. I don't know if airlines normally do this, but I was so surprised to receive a phone call. I felt bad that they were waiting on me. Oops. After having a mini panic attack, I called the customer service line to rebook my flight. Luckily I did not have to wait too long to be connected with a representative. Julie was the rep that helped me, and help me she did. Julie was so nice and patient with me as I was not feeling well. She went through the different options that I had and was just very nice and understanding. She managed to rebook me on the same flight for the next day and get me an aisle seat at no additional cost! I was so relieved that I didn't have to pay a steep fee since it was my own fault for missing my flight. Once everything was rebooked, I received confirmation and had no issues the next morning when I arrived at the airport. I've had mixed experiences with AA, but this particular interaction was awesome. Thank you for the excellent customer service!

My fifth time catching a Delta flight out of Amsterdam. Two to Boston, one each to Detroit and JFK…read more Now I'm flying to the mothership, Atlanta. And unlike the first four times, I'm no longer a Diamond Medallion after a job change and significant downturn in my personal flying travel. This is how most passengers fly. My train to Schiphol was delayed so I didn't have time to hit up a lounge and I didn't have time to pick up anything along the way to the gate. It was a fast walk from the train platform, a priority queue at the ticket counter to check my bag (a ten day trip that was too big for a carryon plus two bottles of French wine), a rush through security and then more fast walking through terminals to the gate. I arrived in time to watch the Delta One cabin board. Fifteen minutes later, everyone was on the aircraft and the doors closed. It was organized chaos as too many passengers standing in the way ("gate lice") but the ground services team doing their best to keep an aisle clear. On board my Airbus 330, we pushed back on time, spent some time on the deicing pad, and then we were off on one of the closer-in runways (not the famous Polderbaan that seems halfway to London). On board service in the cheap seats was good from the flight attendants. We had drink services, lunch (I chose a decent cheese ravioli over a chicken curry hoping to avoid spilling it) and a light dinner (a cheese toastie). The wifi worked well, the power outlets worked well and while I didn't manage to sleep, I did get a doze in between movies on this ten hour flight. Improvements? Not much that's within the airline's control. The terminal could be roomier. The passengers could sit until it's time to board. Europe could be closer. Flights could be cheaper, I suppose. [Review 253 of 2024 - 93 in Netherlands - 21288 overall.]

Delta Loyal - Always and Forever! Not much room at this specific gate for boarding so there was a…read morelot of spillover into the aisles, but employees got folks moving and boarded quickly for an o time departure to Atlanta.

This budget airline *will* nickel and dime you to death if you don't pay attention. The bag fee…read morepolicy is convoluted and weird. There are distinctions between a "carry on" and "hand luggage" that dictate the charge for the bag that you bring on the plane. In other words, a regular carry-on bag may be rejected at the gate and force you to check it at additional expense plus a fee for the inconvenience of inconveniencing you. Sure, ticket prices are low so a weekend haunt to here or there with a small backpack (or similar) is a great deal. Once you start having to bring more than clean underwear and your toothbrush, things get dicey. The line to check a bag was long and tedious but paying online prior to arrival at the airport results in a significant discount (50%) and is worth the effort. Do not expect anyone at the departure counter to be happy to see you. Should you want to choose your seat rather than leaving your fate up to an algorithm that is apathetic to your constitution or general ability to tolerate being sandwiched between strangers, the cost will vary. The back of the plane is cheapest. The closer you get to the cockpit, the more it will cost. I mean, you may get lucky and get assigned a seat in the front of the plane. It's more likely that you'll get assigned the toilet, though. We paid around six euros each to choose a window seat in the back. The front row was around twenty euros each. That's each way. So, in some cases, the seat assignment cost and baggage fees could be more than the actual fare. Consider these points when choosing the airline. The seat pitch is only thirty inches so anyone taller than a hobbit is going to need to be a yoga master to be comfortable. While we were in line to check bags, multiple people were turned away from their flight to Barcelona. It was canceled. No reason was given. Apparently, cancellations are frequent and nobody at the airline seems concerned about the impact that such things have on the lives of their customers. If your travel plans are inflexible, I'd suggest booking on another airline. You'll pay for *everything*. There's no free beverage or tiny bag of pretzels. But, there is a menu allowing for purchase (at some hefty markups) of drinks and snacks. Cash and cards are accepted for that can of soda at almost three euros. Just stop at one of the airport shops and buy your own snacks.

Never on time, rude staff. This is honestly the worst airline I've ever used, definitely won't be…read moreusing Vueling again

If it were up to me to spend time either in Aspire or the British Airways Galleries Lounge, there'd…read morebe no discussion. BA offers the superior (and more exclusive) lounge here at AMS and is better for multiple reasons. First off, it's a lot less crowded and has more ample seating options available. There are small work tables and large, comfortable lounge chairs. Second, decent arrangement of snacks and wine/beer depending on the time you head into the lounge. They have some sparkling water you can also take out to enjoy during your actual flight. However, it still comes shorthanded compared to other Galleries Lounges in Europe. There are no restrooms inside so you'll be sharing with the public ones that Aspire also uses. I also didn't find the service to be particularly friendly when I went but it was likely just the gentlemen that checked me in. So again, my vote would definitely be BA or walk around the airport before your flight.

Was verbally abused on this airline by an attendant because when she forced my girlfriend to check…read morein her bag I asked why since we hadn't had that issue on any of the 5 flights we went on that week. She yelled at me and told me to shut up in front of all other passengers, then grabbed me and my girlfriends bags out of our hands and tossed them back at the wall

You really get what you pay for when you choose EasyJet. I personally prefer it to RyanAir. I feel…read morelike the staff is nicer overall, at least from my experiences. At Amsterdam's airport, you go to the gate in time for boarding, which is fine because there's plenty of ways to occupy yourself in the meantime. They'll scan your boarding pass again then tell you which door to use. I was near the front of the line, so I had access to one of those standing seat things. Others had to stand for a good half hour until we were allowed to actually get on the plane. EasyJet seems to be quite on time and generally easy. It's good for budget travel. Just don't expect anything fancy and be sure to pack light.

Friendly staff, on time arrival and good in-flight service. I am a fan. I was initially hesitant…read moreto fly Easyjet but after 2 good experiences, I am not anymore.

*Call main assistance (Toll Free) phone number is +1 (888)-325-02.68 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

*Call main assistance (Toll Free) phone number is +1 888-325-0268 available anytime (day or night)…read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

You can't give less than a one star rating but this airline really deserves it…read more Trapped in Schiphol airport which is a challenge in itself the 2 flights before us were late one by a 1/2 hour the other by 4 hours and ours is currently 2+ hours late with no information from the desk area other than the flight will leave at some point. However, we know by family pilots that the flight crew only has so long to work before they have to go off work whether they have actually flown or not.