Here's something to keep in mind. I purchased an itinerary from Delta originating in the US and…read moreconnecting at Amsterdam on Transavia to Lisbon. But because Transavia is not a SkyTeam carrier, I was denied access to the KLM Crown Lounge. This, even though I am a Diamond Medallion (Delta's top tier elite), I'm flying Delta One (upgraded through certificates) and I have a SkyClub membership. So do not expect access to a lounge if you're on Transavia. So to solve this little dilemma, I reached out to Delta and did what's called a "Same Day Change" and switched over to the KLM direct flight. Now I'm sitting in the KLM Crown Lounge with a glass of wine, some snacks and a comfy seat with power and wifi. [Review 16552 overall - 70 in Netherlands - 62 of 2022.]

During my Paris-Orly Fez flight, my suitcase was damaged: the zipper was broken and partially…read morejammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was "functional." Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia's response provided to me in a private message was strictly limited to the following: "On my end, within customer service, I am unfortunately not in a position to take this matter any further." In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

AA came through in the clutch and I'm super grateful!…read more I have never missed a flight because of my own carelessness, but there's a first time for everything. I had a morning flight home from Amsterdam and ended up missing it because I overslept. The gate agent called me twice to see where I was. I don't know if airlines normally do this, but I was so surprised to receive a phone call. I felt bad that they were waiting on me. Oops. After having a mini panic attack, I called the customer service line to rebook my flight. Luckily I did not have to wait too long to be connected with a representative. Julie was the rep that helped me, and help me she did. Julie was so nice and patient with me as I was not feeling well. She went through the different options that I had and was just very nice and understanding. She managed to rebook me on the same flight for the next day and get me an aisle seat at no additional cost! I was so relieved that I didn't have to pay a steep fee since it was my own fault for missing my flight. Once everything was rebooked, I received confirmation and had no issues the next morning when I arrived at the airport. I've had mixed experiences with AA, but this particular interaction was awesome. Thank you for the excellent customer service!

I don't know what it is about well-known airlines that the customer service is not consistent from…read moreone place to another. Our check-in experience at the American Airlines desk was deplorable. The desk counter staff was more interested in chatting over their coffee than checking in customers. Once we got everything checked in, they went completely through all of our ID, only to discover that they really didn't need to do that. Our luggage was tossed on the conveyor belt, despite the fact that I mentioned that there were a couple of fragile items in the bags. I absolutely love and adore Amsterdam. American Airlines at the Amsterdam airport is a huge disappointment.

My fifth time catching a Delta flight out of Amsterdam. Two to Boston, one each to Detroit and JFK…read more Now I'm flying to the mothership, Atlanta. And unlike the first four times, I'm no longer a Diamond Medallion after a job change and significant downturn in my personal flying travel. This is how most passengers fly. My train to Schiphol was delayed so I didn't have time to hit up a lounge and I didn't have time to pick up anything along the way to the gate. It was a fast walk from the train platform, a priority queue at the ticket counter to check my bag (a ten day trip that was too big for a carryon plus two bottles of French wine), a rush through security and then more fast walking through terminals to the gate. I arrived in time to watch the Delta One cabin board. Fifteen minutes later, everyone was on the aircraft and the doors closed. It was organized chaos as too many passengers standing in the way ("gate lice") but the ground services team doing their best to keep an aisle clear. On board my Airbus 330, we pushed back on time, spent some time on the deicing pad, and then we were off on one of the closer-in runways (not the famous Polderbaan that seems halfway to London). On board service in the cheap seats was good from the flight attendants. We had drink services, lunch (I chose a decent cheese ravioli over a chicken curry hoping to avoid spilling it) and a light dinner (a cheese toastie). The wifi worked well, the power outlets worked well and while I didn't manage to sleep, I did get a doze in between movies on this ten hour flight. Improvements? Not much that's within the airline's control. The terminal could be roomier. The passengers could sit until it's time to board. Europe could be closer. Flights could be cheaper, I suppose. [Review 253 of 2024 - 93 in Netherlands - 21288 overall.]

Delta Loyal - Always and Forever! Not much room at this specific gate for boarding so there was a…read morelot of spillover into the aisles, but employees got folks moving and boarded quickly for an o time departure to Atlanta.

If it were up to me to spend time either in Aspire or the British Airways Galleries Lounge, there'd…read morebe no discussion. BA offers the superior (and more exclusive) lounge here at AMS and is better for multiple reasons. First off, it's a lot less crowded and has more ample seating options available. There are small work tables and large, comfortable lounge chairs. Second, decent arrangement of snacks and wine/beer depending on the time you head into the lounge. They have some sparkling water you can also take out to enjoy during your actual flight. However, it still comes shorthanded compared to other Galleries Lounges in Europe. There are no restrooms inside so you'll be sharing with the public ones that Aspire also uses. I also didn't find the service to be particularly friendly when I went but it was likely just the gentlemen that checked me in. So again, my vote would definitely be BA or walk around the airport before your flight.

Was verbally abused on this airline by an attendant because when she forced my girlfriend to check…read morein her bag I asked why since we hadn't had that issue on any of the 5 flights we went on that week. She yelled at me and told me to shut up in front of all other passengers, then grabbed me and my girlfriends bags out of our hands and tossed them back at the wall

Friendly staff, on time arrival and good in-flight service. I am a fan. I was initially hesitant…read moreto fly Easyjet but after 2 good experiences, I am not anymore.

Less legroom No little tv…read moreHard seatd No wifi 1 little cabin bag only not even a purse extra No pillows or blankets No entertainment Small planes= no privacy

You can't give less than a one star rating but this airline really deserves it…read more Trapped in Schiphol airport which is a challenge in itself the 2 flights before us were late one by a 1/2 hour the other by 4 hours and ours is currently 2+ hours late with no information from the desk area other than the flight will leave at some point. However, we know by family pilots that the flight crew only has so long to work before they have to go off work whether they have actually flown or not.

Good airport but food is to expensive and long line to security and it has nothing to changeread more

Most of the experiences we had here were solid, with the exception of going through immigration…read moreupon arrival. The KLM Crown Lounge was spacious and well-appointed. We did have to wander around quite a bit to find the bar that contained liquor, but we were persistent! Airport was clean and all employees we encountered were pleasant. We waited about an hour and a half in a very hot line to clear immigration. None of the self-service kiosks were open. When the Schengen line was totally clear, I hoped they would start taking people from our line; no such luck. The gentleman who helped us was nice, but it took way too long to get to him. It is very convenient that the train station is right there in the airport, though I wish the platform system was made a bit more clear no the kiosks when buying tickets. For those of us who don't have this type of transit in our home cities (Los Angeles), it made transportation tough. In fact, we got on the wrong train and what should have been a 15 minute ride from Schiphol to Centraal became an hour-long detour in the broiling heat.