I started up a new business in March of 2013. I had to order a whole office full of furniture. Do to the nature of my business, I wanted something more on the high end. Transact did a great job selling us however we are still working with them 18 months later to still get the correct furniture, drawer sizes, etc.
The worst part is that we have had to do all of the follow up. Transact has been absolutely horrible with customer service. You would think that if you spend tens of thousands of dollars with a company that they would make things easier and return a phone call. Most of the time, we call and email 2 or 3 times without a response for weeks.
I wish I could say that this was with just one or two employees, but the owner of the company has been on all of the communication and I have yet to receive a personal call. They are good at apologizing and saying it won't happen again and it will get corrected, but here we are 18 months later, still without a resolution.
Take my advice, go somewhere else. read more