Great job evaluating a used car for purchase. Very quick response. Saved me from making an…read moreexpensive mistake.

Not Kool at all I use 2 take all my cars here now they scamming, they want me to pay for towing to…read morethe shop & from the shop for no reason, waste of money I told em the year & model but they don't know how much to do a head gaskets, bad business we in this they save money not throw it away , never again I took the last review down because they apologize but still trying to waste my time & money no shops ask you to tow the car for nothing , don't do it you'll be out of money this shop not the same they all about wasting yo money

I took my Range Rover in for service after receiving and agreeing to a quoted repair cost. A day…read morelater, I was contacted and told an additional part was needed, increasing the cost by $400. I approved the extra charge, but when I got my vehicle back, the original issue was still not resolved and my check engine light remained on. They told me they could continue looking into it, but also mentioned that these types of warning signals "sometimes happen," which didn't give me much confidence. On top of that, I noticed my car was returned without proper care there was dirt left in the back seat. At this point, I no longer trust this shop to handle my vehicle. I will be exploring legal options and recommend others proceed with caution when considering their services.

I took my Chevy Bolt into Carrectly after a minor accident. They process was very easy and they are…read moreso nice and very communicative, especially Oliver. Even the garage waiting area was cozy and had a unique vibe. They ended up dropping off the vehicle to my apartment which was a lifesaver. The car looked brand new and they had vacuumed and cleaned the car both inside and out. Very happy with the service.

This place is fantastic! The entire team was amazing. Bobby is very knowledgeable and genuine, and…read morereally cared about me and my car. The mechanics were all super helpful, and sent updates with photos. They got me in and out in one day. Typically when I go to dealerships or other shops, they have to order a new tire that takes at least a week to come in. But they ordered my tire and had it ready the same day! Truly amazing people, and very trustworthy.

Terrible customer service lacking professionalism and honesty…read more I'd asked about the quality of oil and instantly the worker gotten defensive. My time on this earth I learned...when people instantly get defensive, this typically means they're lying and thus a way to place a cloud over what they're doing and in this case deceive me. The service I requested should not have costed $152. No way!

I brought my car in to get pads installed in front and back, that same day I got on the expressway…read moreand my car started to shake in the front,sounds like something is loose however I'm got to take my car to another shop to tell me what's rattling underneath my steering wheel,what's crazy is this happened before at this same location smh so are they fixing one thing and loosening another part

I came to Velasquez mufflers and brakes for a simple oil change. I came up to the desk where one…read moreman sat at a computer, another man stood overlooking his shoulder and the female, clearly the unprofessional receptionist, who had her feet in the chair as she played games on her cell phone. Neither of the three acknowledged me for several minutes. Finally, the sole black worker looked at the useless receptionist and then back to me. He asked," May I help you?" I said Id like to get an oil change. He told me it will be a 3 hour wait. I said ok. He looked at the "receptionist and called out her name. She, only then, looked up and asked for my car keys. So here I wait, aggitated already, at being ignored, writing this review. So far, I guess customer service isnt their priority. They told everyone that came after me about the 2 to 4 hour wait. The regular oil change is $20. Is the wait and the treatment of disdain to a paying customer worth it? No. Next time I will go elsewhere.

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Carrectly Auto Care provided a smooth and professional service experience. The staff explained the…read morework clearly and kept me updated during the process. The repair was completed on time and the car was returned in good condition

Attn: Cabrales (C.A.R.S.)…read more Thank you for the excellent work you performed this past on my family's car. We are very impressed with the excellent work and customer service. Thank you for following up with us via telephone to keep us updated on your findings to get our authorization to do any additional work beforehand. We heard from different sources that your company was good, fair, and reasonably priced. They were right! My family is extremely pleased. We wished we had come to Cabrales before wasting time and money for incompetent work at two of your competitors. We highly recommend your business to family and friends for because of your experience, competence, reasonable prices, honesty, and the excellent way you treat your customers and our cars. Mr. Cabrales, you are also a very humble man who knows this car mechanic business very well. We never met you or your mechanics before last week. Yet, my family cannot stress enough that we feel safe and happy in our car and about the excellent work your mechanics did to get us back on the road as quickly as possible. We are also grateful for the recommendations you gave us. When we experience any problems in the future, we will definitely bring our car to you or have AAA tow it to you again. Mr. Cabrales, thank you and your mechanics for your attention to details, excellent work and due diligence to please your customers...all at a fair and reasonable price. God bless you all. Sincerely, with an Attitude of Gratitude, George B.

The service I requested was a rear brake and rotor change. They were helpful and did good work, but…read morethe wait was very long. Next time I will leave and come back. I think it was a decent value for the job. $85 for rear brake and rotors.

Very fast and professional. We were pleased with the service and would definitely visit them againread more

My son took his Honda accord to this idiot and I regret referring him because I thought he was…read morehonest. I had him fix a vehicle for me awhile ago and I figured why not. He charged 2 diagnostic and tried to continue stating he fixed the problem but needed to look further on something he think might be a problem. He wouldn't answer when we called. I saw what he was doing after he went from 2800.00 to try to increase it. I called him cursed him out. Letting him know that can pay you a visit. I don't play about my child. Release the car tomorrow . Beware of people coming into your community to feed off you. Close up and go to the back of the yards.

Very cool shop cool people good mechanics honestly fair prices I called them and they got me in…read morethe same day their work was top notch service I will definitely be back.

Returned to Cermak auto care for car detailing, knowing full well they would do a fantastic job…read morebecause of the previous job where they repaired many deep dents on both sides of our car (see previous review). We were blown away by the superb interior and exterior detailing results! The inside especially looked and smelled like brand new and this is a 13 yo car folks! I was sliding getting into the car seats because they were so smoothly they finished. Also, the price was incredibly affordable. Where's that six star for me to review?! Because they deserve it. So pleased with their work that we're bringing in our second car soon for more work. Thank you, Amir and team - we appreciate your kind of business!

I gave one star because you have to in order to post. This is a zero star review. 3G Azuara is a…read morelow integrity shop. Saul and his team of workers are deceptive. I had my vehicle towed there due to a battery failure. I asked them to assess for other needs. They came back with a quote hundreds of dollars more than other places are now telling me but the worst is that they tried to give only a 3 month warranty on new parts and labor. Parts that typically come with a 12-24 month manufacturer's warranty. They want to proudly display a piece of paper on the office wall citing they are a minority owned business but they are predatory. I wasted an entire day and money on having my vehicle towed to them plus the $80 for diagnostics because they are a auto repair business that lied to me when I questioned them about offering a 3 month warranty. The receptionist said she was told to tell me that 'IL state law allows them to reduce warranty' . A place like this has no business operating in any of the 50 contingent states as FEDERAL LAW does not allow a repair shop to modify the manufacturer's warranty. Under the federal Magnuson-Moss Warranty Act, which applies in all 50 states including Illinois, a manufacturer cannot void or reduce their parts warranty simply because an independent shop (rather than a dealership) performed the installation. This is a federal consumer protection law and it is very clear on this point. Unfortunately for them they documented this revised warranty on the invoice emailed to me and even getting the invoice was a trial. The receptionist tried to have me 'come in to get it' but I refused as I had already been there to talk with the mechanic when my vehicle was dropped off. I insisted the it be emailed and it eventually was. Don't waste your time with these predators. No one has time for games and scams. I would never trust my vehicle repair to them and hope they are not preying on the surrounding community and college population in the area. Just disgusting.

This place is amazing! I had a pretty severe tire issue this…read moremorning, and I was able to bring it right over. Everybody was so kind and helpful. Service was quick and affordable. I would absolutely recommend!

after two hours for another company that never showed redz tow company arrived in 20 mins and was…read morevery professional! Handled my service very well I would recommend 10 out of 10!

From the owner: License certified professionals.read more