Rude, obnoxious, no manners. We were trying to help a tenant out & told then they'd have the letter…read moreby 8pm. Sharon Petty sounded drunk, changed her title in a new email & demanded a letter NOW. She actually told us "wow, I thought y'all were landlords" and I have the emails to prove it. We got the letter for our tenants within 2 hours as a favor to our tenants, not this company. I literally had to ask her not to speak to me in the manner in which she was speaking to me. Worst experience ever.

Zing helped me lease out my home in a flash. The tenants have been excellent and I've had zero…read moreissues. I'd recommend them to anyone. It's hard finding honest people that are willing to help 24/7.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Property management companies have never been my favorite businesses to deal with. However, when…read moreyou understand that any management organization is working as an agent of your very own elected HOA Board of Directors, then things will go a lot smoother. Initial contact with Preferred Management regarding an issue I was having was less than favorable. First, I actually called the office. One woman I spoke with literally cut me off mid-sentence. I thought she had hung up on me, only to have a woman named Donna get on the line. She was argumentative, judgmental and actually quite rude. Obviously this approach was not working, so I went down another avenue. Went on to our subdivision website, which is maintained by Preferred Management. Followed the link and sent an email to the manager that works with our subdivision. Received no acknowledgment nor response. When the issue began to escalate with still no response to the communication I sent to Preferred Management, that's when I got in touch with our HOA Board president. She suggested I get on the agenda for our next board meeting, which I did. The HOA Board as well as the rep from Preferred Management were in attendance at the monthly meeting. I voiced my concerns. I was also informed that Preferred Management was unaware I had sent them any type of correspondence - I can only guess that the email I sent must have disappeared into cyberspace. By this point in time, I also had mailed a letter via USPS to Preferred Management (which is what they advise). I was asked during the meeting if I would forward directly to our rep the initial email, which I did, along with a digital copy of the letter I had sent via USPS. And here's the key: I included our HOA president on the email and then a subsequent email I sent. Action was taken shortly thereafter to remedy the situation. It's obvious that Preferred Management, like other property management companies, only follow directives from your HOA Board of Directors. If you have a beef with Preferred Management, make sure your HOA is aware. Get on the agenda and attend a board meeting. Get involved with your HOA. Preferred Management may be an agent for your HOA, but they do not live in your community. Board members do, and so do you. It's best to remember that. That doesn't excuse my initial interactions with this organization. Their communication is far from stellar and put me, personally, on the defensive rather quickly. This could have been averted had they acted differently when I first called and emailed them. The brusque attitude that was displayed only served to make the situation more frustrating. I'm glad I took the steps I did to resolve the situation, and going forward (should the need arise again), I know precisely what to do.

I posted another review 2 years ago, but the ID had a nickname and I was falsely accused of trying…read moreto hide something, I am reporting this one separately. Apologies to those who would know who I am by the nickname. Preferred Management is hostile to the residents who pay the dues which pay their paychecks. Like other reviewers noted, I mailed something to the address they supplied for correspondence, and was told they never received it. When they changed their system, my account had a miscellaneous charge that I had never been notified of or billed for. Assuming that anything overdue longer than 6 months would have warranted a letter, I sent them a letter and attached my support for 6 months of payments. I asked how they could not correct their accounting errors after being provided with support. My questioning charges I don't know about was considered inappropriate (I think he also said it was disrespectful and inaccurate), like we're just supposed to hand money over to them if they demand it. That was when I was told they didn't receive the correspondence. I don't know if that's true or not, but it had a return mail address and did not come back to me. After dealing with the owner, she credited back part of the charges and I paid the difference. A management company who works for the entire association, and not just the 3 Board members, should have a mailing address that someone actually checks and responds to. And if they have the right to assess miscellaneous charges like this, we, as the members who pay them, should be provided with a list of what those charges are and be notified when they charge us so we can contest them. It's now 5 months after this incident. I received a violation letter that my garage door needed to be re-painted. An issue with the letter is that there was a low level of oxidation on the door that could only have been seen from the driveway, and since I had not granted them the right of ingress or egress on my property, it's really kind of creepy (either they trespassed or are using surveillance without telling us). I painted the garage door as I had already called someone before I received the letter; however, someone in the neighborhood was surprised that I received a letter when they thought their garage door was worse. Be advised that if you object to their practices, there is at least a possibility that you might be singled out for different treatment. I will be writing a letter to the Board Members about this. However, and as much as Preferred Management will say they act at the direction of the Board, they don't have time to deal with these items and rely on Preferred Management. This final point relates to ALL management companies, even though it will generate a very terse response anyway. But a Board that relies too much on the recommendations of any management company to rubber stamp things because they don't have time, runs the risk of approving the corruption of any management company that may get kickbacks for recommending a specific vendor to service the community.

I would not recommend anyone doing business with this management company. We found black mold in…read morethe air ducts of our rent house and my children kept getting sick. We contacted the management company asking for a course of action. We were instructed to go ahead and have the ducts replaced/service and to submit all receipts. A year later we still have not been reimbursed and now being told that they did not authorize the service. This would suggest not only do they not want to reimburse us but would rather having us live in an uninhabitable rent home breathing in mold. This business practice is unacceptable and rents should beware of the living conditions they are providing.

We've been leasing for more than 7yrs thru them. Henri didn't want to refund our security deposit…read more(charged us for pre-existing damages & wear & tear). Luckily I had all pre-existing damages noted in Pre-Move-in inspection report. They only refunded 1/4 of our deposit & still charged us for all wear & tear. Bottom line, if you lease thru this company, make sure to pay great detail to pre-move in inspection and note ALL damages, scratches, missing blinds, knobs, door stoppers, not functioning smoke detectors, missing screens, etc..or they'll charge you for it at the end. And don't even bother cleaning up the place, they'll charge you at least $250 for cleaning. We cleaned out our place top to bottom, including appliances and didn't leave any trash - bought new grass for the lawn and didn't get our security deposit back. Would not recommend them to anyone.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

10 YEARS AND COUNTING!…read more It is my pleasure to submit my review of Aspen Forest Apartment Homes... key word "HOME"! We have lived here for 10 years and fully expect to live here another 10. Here are a few key points in our decision to stay here: 1. First is Communication. We are always well informed of situations, local or national, that involve our Complex. Often, we are notified well in advance, when possible. This includes weather related issues as well as local events that could affect our Complex. In one fairly recent weather emergency management came door to door to check on us to make sure we had what we needed. I consider this well above what was called for. 2. Any request for maintenance is addressed immediately. We are informed what and when the work will be done. In fact, we requested that a small ramp be installed at our front door when I became disabled in this last year. The part was ordered that day and installed with no questions asked. 3. We have received major improvements to the Complex which include beautiful upgrades to the exterior and interior units. Landscaping was also upgraded and maintained faithfully. Also, we just had a beautiful, modern School Bus Stop addition to our community. It is well lit and safe for the children with their daily commute. 4. The Office and Maintenance personnel are ALWAYS polite and respectful no matter what. After 10 years here, I consider them family. I can depend on them in all instances. 5. In my personal experience I have always felt that any rate increase we have had was reasonable and fair in the housing market. 6. Anyone that sees where I live compliments me on what a beautiful place it is. I am proud to live here! So, here's to another 10 years! Thank you, Aspen Forest!

I have lived here since February 2024 and recently renewed my lease -- without any notice that the…read moreproperty was being sold or that major changes were coming. Tenants were only informed the day the changes took effect. That alone felt like a serious breach of trust. Since the new management took over, conditions have declined rapidly. Dumpsters have been placed at the end of the street, creating unsanitary conditions that pose a real health risk to my daughter. Oh and the raccoons, cats, and possums are already an issue. On top of this, management has removed multiple amenities. I sent a detailed email raising all of these concerns: the safety hazard, the health risks, liability questions, and a request for either resolution or early lease termination with no response. If you are considering renting here, know that this management does not communicate with tenants and does not respond to legitimate safety and health concerns -- even when a disabled child is involved. We're also seeing the start of a roach problem, with no help.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.