Craft Supplies USA is my favorite source for my woodcraft needs. Their customer service and support…read moreis excellent. In these high tech days, most companies don't have a clue about real customer service. Try going on Amazon chat and you will definitely know what I'm talking about. At Craft Supplies USA, you talk to real people who know their products and truly care about their customers. This is a solid company Much thanks to Angie and her team

I recently began pen turning as a retirement hobby, and Craft Supplies USA has quickly become my…read morego-to source for pen kits. Their pen kit selection is large, the price is reasonable, shipping is fast, and customer service is outstanding. Their Artisan line of pen kits sourced from Taiwan is really top notch. I have wrecked a few pens during the turning process, and I really appreciate that every kit they sell has spare cut-to-length tubes available for a very reasonable price. Some suppliers only sell spare tubes in long lengths that need to be cut, and I don't want to invest in tube cutting equipment to salvage a pen kit.

Not a fan of the way the owner speaks to her young employees In front of clientele. Especially…read moreafter they were so attentive and courteous to everyone who came into the store.

Great source games. And their October bulk chocolate sale is a great way to save money.read more

I just finished searching fruitlessly for 45 minutes for a wreath hanger. There was not one staff…read moreperson to ask anywhere. I searched the whole store, which is beautiful BUT... there were no sales people anywhere... not even a clerk at the framing counter. So, instead of waiting in a line of 8 people to ask the checker, I went to the front of the line and quickly asked her the question. It was answered, but my line crashing irritated all the people waiting in line while I got the answer to the question. Save yourself some time and upset. Go to Hobby Lobby.

I'm sad to leave a bad review, but curbside pickup at this Orem Michaels is soooo slow. The first…read moretime I came to pick up a small order, 5 of the same item, and it literally took them 25 minutes to bring it out to me. I would go in, but I have kids in the car, so curbside pickup is preferred. I did see lots of customers come in & out of the store, so I gave them the benefit of the doubt that employees were swamped. But the next time I tried curbside pickup, there were hardly any cars in the parking lot, and it still took 10 minutes for them to bring out my 1-item order. I've had other experiences with JoAnns (right next door), where they have my order out in 5 minutes or less. So if shopping for crafting materials and you're wanting curbside pickup, Michaels is second to JoAnns.

So not buy anything from these guys! I had an order that was placed over 17 working days ago. Abby…read moresaid they were back ordered and would ship out replacements next week. That was 2 weeks ago and I've sent 3 follow up emails asking about it and have gotten no response, complete radio silence. AVOID LIKE THE PLAGUE

Scammed my son out of $350 dollars - never delivered a product and stole our money! They said they…read more"werent making a good product" and would refund - they did not!

Big Store, big potential, just watch the checkout line This…read moreHobby Lobby location is massive, and they use the space well. The store is clean, well organized, and easy to navigate, which is not always a given at this scale. What stood out immediately was the staff presence on the floor. Employees were actually visible, this is not something you can take for granted at other Hobby Lobby locations, so it was a welcome surprise. Plenty of seasonal items and home decor to browse through, easily one of the stronger selections I have seen. If you are into jewelry supplies however, temper your expectations. The selection there did not match the overall scale of the store and left something to be desired. Now the part that will cost them a star. For a store this size on a busy morning, three cashier lanes open is simply not enough. And if you have a return or exchange, there is only one dedicated lane for that, which turns what should be a quick and simple transaction into a longer wait than it needs to be. Plan your visit with that in mind and avoid peak hours if you can. Four stars because the store itself genuinely delivers. But the checkout operation needs to catch up with the rest of the experience.

Everything looks real clean, and on certain weeks a little something goes on sale. Wish I came on…read morethe that week but aside that, it's awesome.

This is an amazing game store! Not only do they have a huge stock of board and card games, supplies…read morefor trading card games and miniatures painting, but they also host tons of events every week! There's such a strong community of really friendly Magic The Gathering players who come together every Friday and often Wednesday nights, really boosted by how welcoming and kind the employees are! They provide drinks and snacks at the events and really make the whole store so fun to be in. There are also big tables to play games any time you want!