Very informative. Polite representatives. Got free stuff…read more Accommodating to scheduling and didn't pressure the sale.

My Father's scooter stopped working. Looked at a few repair businesses, went with NW Health &…read moreSafety based on Yelp reviews. Nicholas went onsite and fixed. He was courteous, up front with all costs (before and after), and did a good job. Happy to recommend! Thank you

Derek was a great instructor! You should hire him to help with CPR/AED/First aid for your…read moreorganization! In addition, he is currently assisting Fort Vancouver Regional Libraries, so we can be better prepared to help someone in trouble! I feel highly confident after his course, and Derek, if you ever get up to Goldendale, come to the library. I would LOVE to show you around. :)

Took CPR/First Aid with Derek. He provided an on-site class in Portland, OR. I've taken other…read more classes in other states and I must say that this is the best course I have taken. Information was in depth, but not overwhelming and serious content was combined with lighter topics to keep mood of the class up. I hope to take the class again when this one expires.

Wow... this was a tough 4. 5 stars for the First Aid/CPR/AED class and the instructor, Matt Brady…read more 3 stars for their administration and process. And because the 3 burned so much of my time, I had to pull my overall down from a 5 to a 4. Course - I've been certified FA/CPR certified for 18 years with AED added on in the last 5. This renewal, I decided to try a different educator. There were some updates and changes to best practices, which were highlighted throughout. Classes had a good blend of video learning, hands-on practice and validation, and live lecture with Q&A. Solidly 21st century. The instructor was engaging, had lots of personal experience, and had a great energy. It's the best I've had so far. There were a couple of small points missing that gave me pause, and I brought them up during the first aid part. Small but important things such giving lots of ice-cold water or sports drinks to someone in heat exhaustion or heat stroke can be very detrimental if they are very dehydrated (from vomiting to even sending them into cardiac arrest). Oh, and the Hillsboro campus has a single-serve, custom-grind Aramark coffee maker... super sweet! 5 stars. Challenges/lesson that may be helpful: Admin - CTC is a DBA, so there will be a discrepancy between your bill, the training provider, and the certifying authority. By the time I called, the booker said the Portland class I was hoping for wasn't available anymore. Instead she suggested a similar class at the Hillsboro location. I didn't know where that was but she said it would be on the receipt. It wasn't. The desktop site is much more functional than the mobile app, so don't rely on it. Google maps couldn't initially find it the Hillsboro training location. Instead it pointed to a nearby Hillsboro fire station. I pinned the company and address, so maybe that will improve the score so it shows up for others. Here's by biggest admin thing - So by default you apparently get an eCard. That's fine. What is not mentioned is that there is a whole long legal-ease agreement with privacy policy by the AHA that is over 3,600 words. Really? I've never had to do anything so ridiculous to get proof of my training completion. It took another hour on the phone between calling both the AHA and CTC to arrange to have a card mailed to me. Too much time. Next time I'll know better.

Finally, a permanent, year-round alternate to PCC CLIMB!…read more Bubba, take us crappy fishing--- PRONTO! Nice facility, nice class sizes, nice instructors, fast pace, little down/superfluous time wasted. They even offer some classes in evenings and on weekends! Woot!

I have taken a TON of these classes, but I must say that Bill is the best! I was truly surprised…read morewhen it was over - I thought we must be finished early but no, it was the full 4-1/2 hours! Bill made it interesting and relatable. I learned things, felt empowered to contribute, and overall felt it was a positive experience. It was nice that we didn't have to sit in those crummy uncomfortable desks too!!

From the owner: Provide CPR Certifications and First Aid Courses for BLS Healthcare Providers, Professionals and…read morefor personal emergency training.

I had the opportunity to learn about the real do's and don't's when it comes to emergency care with…read moremy team at Soccer Shots. Michelle was lively from the beginning which made the whole session more engaging and enjoyable. I honestly was just expecting a quick lesson on the proper way to perform CPR and left with an awesome amount of really useful information on how to deal with so many other emergency situations too. I feel way more prepared to be in charge of maintaining the safety of a bunch of kiddos and any events that may occur in my daily life as well. I'm definitely super grateful I got to be apart of her session with us!

As the owner of a professional fitness and wellness center, part of our client reassurance is that…read moreour staff is well educated and versed in life-saving measures in the event they need to be taken. We utilize only one CPR/AED instructor and business- Emergency Response Consultants. Michelle Kruse has done an incredible job of preparing my entire staff with the education and hands-on "reps" we all need to be capable in the event a life-saving action was ever necessary. She is a consummate professional who won't finish her work with you until you are both competent and confident. Additionally, she makes learning fun and interesting. Look no further than Michelle Kruse and ERC. It's THE way to go!" -Bill Victor-President, Victor Fitness -

Do yourself a favor and do not go here. Go literally anywhere else. I wish I had seen the Yelp…read morereviews prior to taking the class, because all of the one star reviews are accurate. I don't have a clue how the American Heart Association (AHA) feels comfortable with her teaching their BLS, CPR, and AED material. First, Linda has no regard for others time. The class was supposed to be MAX 4 hours, and she was rushing to get us out of there after 5 hours because she had another class coming in. She took all the time in the world to say whatever irrelevant stories she had to say, only to rush us through the hands on portion of it. I learn quickly, but I ask a few questions for clarity (e.g. where do you check the pulse on an infant?) and she was very aggressive and condescending in her responses. She had a lot to chat about with the one doctor in our class, taking up everyone else's time. It seems she wishes she was a doctor herself. She was dismissive of the nursing student in my class and completely condescending towards me. I have been CPR certified before, so I kind of know what I'm doing to begin with. I couldn't imagine her teaching someone who was totally new. Finally, she has you buy a book prior to the start of the class that you don't even open once.

If I could leave zero stars , I would. The class was scheduled to be 4 hours and went 6.5 hours…read more The instructor does not value people's time at all. We were made to purchase a $20 book as well but ended up not even needing to open it once. The instructor was extremely abrasive and yelled at students constantly. I understand 100% that CPR is so important but she would literally scream at people for no good reason. If you did one thing wrong, she would glare at the student and yell at them loudly in front of everyone. It was honestly extremely embarrassing and I left that class not feeling I learned anything and that everyone in that class was made to be a fool. Linda was extremely rude and made her class all about her own opinions on drugs and rarely spoke of actual proven science. I would not recommend this class to an enemy.