Great location and very clean. Several smoke detectors broken/missing but besides that, very niceread more

We stayed in the Faye house and LOVED LOVED LOVED IT! In fact we added an additional unplanned…read morenight to our visit, purely because of the place. The house had a nice retro decor and a great backyard with a stellar gas fire pit and hot tub. They did not skimp on the details. The kitchen had chef quality appliances and the futon bed was very comfortable. A couple of amenities that we very much enjoyed were the loaner snow shoes and the free passes to the movies! Lastly, we traveled with our pets and this place was a dog lovers gem. Our pups also gave it paws up!!!

We have stayed at many vacation rentals anywhere from Hawaii to Sun Valley. This agency is very…read moregood in terms of honesty, reservation process, quality of vacation rentals, added-value amenities like Internet. The vacation rental we rented was immaculate, fully appointed, and exactly as pictured and described on the website.

If I could give a few negative stars, I would. My friend booked the rental and it although it…read moredidn't seem new or modern as other rentals, he was kind enough to book it for us. However, I wished he had Googled reviews on them; because they are not kind. The week before we were to leave, he received a call indicating the hot tub would not work. They didn't offer to reimburse for the false advertisement; and indicated they would think about it. But never call to say one or the other. Another friend of mine rented a vacation place in Sunriver and received a similar call, but with a $100 reimbursement. This place did not. On the first night we got there, I was the second party of many to arrived noticed the place was decent. Nothing glamorous or spotless, it was simply there. Since we arrived late in the night, we made dinner. When I went to use the microwave, it didn't have a handle. You can see the only way to open it is to pull the section in which the handle used to be. Daily, everyone left to hike and snowboard during the three day weekend. We cleaned the place after each usage. We hung out at the home playing board games we brought. Nothing insanely crazy to cause any damages to the house. When we came back to Portland, my friend received an angry phone call. He indicated the lady screamed at him and sent him pictures of damages done to the house: the missing microwave handle, a hole in the wall never a doorway, and an uncleaned section of the wall next to the toilet. My friends and I were all shocked at these accusation, since we didn't do or caused them. None of us caused them, yet they indicated we did. Ironically, the pictures were of the house, but they didn't match the items currently in the house. For instance, the picture with the hole in the wall had a rug reflected in the glass panel, but I remembered there were two rugs in the same spot, which seemed fishy. As for the microwave handle, it wasdefinitely broken before we arrived. The plastic seems worn out, something that would take months to shown the run down, chipped plastic; not an indicident only 2-3 days off. This rental property has been nothing but poor and forgettable. I don't recommend anyone renting from them. Very unprofessional and a $300 bill in addition to the rental to show for it. The house is called, "Three Pine Lodge".

LEARN FROM MY MISTAKES! I didn't read the Yelp reviews before I booked our Thanksgiving holiday in…read moreBend. Please read them and save yourself the heartache many of us have experienced with this rental company. READ THE FILTERED COMMENTS TOO. My family and I decided to stay at the "Georgia Peach" over Thanksgiving. The house was lovely, but working with the rental company was an absolute nightmare. I would highly suggest you find another rental company for your stay in Bend. I booked the rental on 11/9 and was overcharged right away. The refund took 6 days to be returned to me. When we left the property we had washed the dishes, cleaned up the rooms and put a load of towels in the washing machine as stated on our contract. I got a phone call Friday, when I got home that two towels were missing from the property. Because I was traveling with my sisters family I told the woman I would call my sister and see if the towels were in her luggage and call her right back. My sister did not have the towels in her luggage, so I called the woman back and left a voicemail. I also sent an email confirming that my sister had put a load of towels in the washing machine and these towels must be with the others. I did not hear anything back from the rental company. Sunday I logged into my bank account to balance my checkbook and noticed I'd been charged $95 from the rental company. I called and got no answer so I sent an email stating that I wanted to know why I was charged, I felt it was inappropriate to debit my account without first alerting me to a problem. I got a call from the rental company later in the day. The woman told me that FOUR towels were missing and a red blanket. I told her we did not have the towels and we never saw a red blanket in the living room the entire time we were there. I asked her to have her manager please call me on Monday. The manager called me at 1:15pm Monday and right from the start, I feel, was very abrupt and rude on the phone. She interrupted me multiple times and would not give me straight answers to my questions. She went from making a confusing situation, maddening. And I find it suspicious Friday afternoon we were told it was two towels, and then Sunday we were told it was four towels and a blanket. I tried to speak with her about this, but she interrupted me and said, "I've been doing this for 9 years, and no one EVER has the stuff that is missing" and cut me off. I also think you should also read her comments posted on yelp. At this point, there are 14 reviews on Yelp and 9 of them are either 1 or 2 stars all stating the same (or similar) issues. This is not a fluke; I am not the only one that this has happened to. Please do not let it happen to yourself.

I stayed in Sunriver at a very nice place. Discovery Sunriver was helpful in finding this place…read more I was there for a USTA tennis tournament. Discovery Sunriver had a special with a 10% discount for tennis players. When I called and asked for this discount they were going to get back to me. I emailed 3 times and have not had a response This seems very unprofessional. Let alone false advertising This was the most expensive rental that I looked at compared to other agencies, but I thought for a few more dollars it would be special I'll let you be the judge. I will never use them again as there are plenty of very good rental agencies in Sunriver. I have been renting homes in Sunriver for about 20 years and have never been treated in such an unprofessional manner

The worst vacational rental property unit and agent I have ever used. I cannot recommend using this…read moreagency to any one! The manager of the property never left her desk or spoke to me on 4 visits to their office with my concerns or requests. The rental description failed to state the house backed up to an active railroad line with trains going through frequently including around 4am or the winding staircase to the upstairs bedrooms in the kitchen! According to the maid tip request the last cleaning was 3 months before our stay. Entering the rental, there were no coverings over a 36" sq. window, there was no gate around the outdoor hot tub which opened to the street, there was no heat to the up stairs bedrooms and bath, there was mold and exposed wires to light in shower, the pillows on bed were soiled and not enough pillow cases to cover the stains, the smell of pet urine from the soiled (stains brown covered the underside) rug in the laundry room could knock you on your butt, and the kitchen cabinets exterior was peeling off the doors...the manager offered a compensation after the 4th trip to the office which was puny. I asked that the front walk be shoveled after the snows and the put down blue salt to melt the snow which is toxic to dogs let alone burning their paws. The rentals around the unit, managed by another company were plowed and shoveled after each storm...not of interest to this manager. I offered to show the manager pictures of the problems with the unit but she did not respond or show interest. I'm physically disabled and would not have rented this unit if I had known about the train traffic, spiral staircase, lack of heat to the upstairs bedrooms and bath, or the managers lack of concern for the snow removal and ice accumulation on the car park. I would never rent from this agency again even though I visit Sun River frequently and plan a trip again in April.

We rented a townhouse for a family get together. When we arrived late at night to check in, the…read moreunit had not been cleaned due to some mix up with the cleaning crew. It was filthy. It took four calls to the management number to get an answer, but about 30 minutes after our arrival the manager came with several people and cleaned the unit. Problem was, the carpet smelled of mold throughout the unit but management didn't acknowledge that or clean it. The unit was spacious and comfortable otherwise, but the unpleasant smell and the inconvenience and stress of our arrival (it was 1030 at night before we could get our small kids to bed) means we are not likely to return.

The house was in a good location, quiet residential atmosphere. The house was nicely furnished and…read morekitchen was stocked with nearly everything. I did feel the price was high for a two bedroom house but it fit my needs at the time I rented it. There is a dining table that can sit 10 people but only two bedrooms, so didn't quite make sense. The king sized beds were comfortable but HIGH off the ground. I am 5'4" and had to climb/jump to get up on the bed in the master. Neither bedroom has a private bath. The house has LOTS of stairs, so not a good choice for those with mobility issues. Large deck is nice but only has a table to seat 4 with a small, 2 seat glider chair next to it and on the other side of the house are two lounge chairs so the outdoor seating is limited. Did not use the BBQ. No clocks anywhere except one with a dead battery over the stairwell. Hot tub is big and there are lots of "pool" towels but the only way to get to it is thru the master bedroom or a door from the back deck. Overall, my stay at this property was very nice and fit my needs.

Very Disappointing Experience -- Misleading Location Our…read moreexperience with the Village Properties at Sunriver was extremely disappointing. The listing gave the impression that we would be staying in Sunriver, but the property was actually miles away. We were not familiar with the area, and that distinction made a huge difference. We were provided with bikes, but what's the point of having bikes when the property is too far away to realistically bike into Sunriver? We ended up needing a car just to get where we expected to be staying. In my opinion, the way these properties are marketed is deceptive at best and could easily mislead people who aren't familiar with the area. The location should be made much clearer upfront rather than making guests assume they are actually staying in Sunriver. We would never stay here again, and I would strongly recommend that anyone booking carefully verify the exact location before making a reservation.

We really really enjoyed this lovely retreat home in Sister's as we visited Smith Rock State Park…read more Such a beautiful part of the country and what a great choice we made for the 6 of us in this perfectly appointed, very professionally run retreat space. Bright, clean, spacious, it's so ample with two living room spaces and ample bedrooms (that have GREAT mattresses in them btw), we felt so fortunate to have this to come back to after some aggressive hiking. The kitchen is superbly appointed, with a fantastic stove - and a grill that works. You will love this space! We will be back next year and this will be our spot. Felt so luxurious for the pricing. PS: excellent communication from the management using text messaging which we love. Easy entry, customer service was terrific (we didn't need anything).

We live in Sisters and have had our home listed with this management company. Thanksgiving and…read moreChristmas were such a disappointment. Thanksgiving we rented a 2 bedroom condo that we have stayed in many times prior to this rental. Who uses single ply toilet paper and paper towels? We have one garbage bag for entire time. How about white hotel towels and flat sheets? Who does this? I personally only use a flat sheet as a top sheet. Uncomfortable beds, but ok for Thanksgiving Dinner. Can't find the link that we link for the Pine Meadow Condo on W Washington Christmas was an entire disaster!!! Smoking oven, twice, the oven and microwave are original to this condo located on Jefferson St. Limited Cheap Mixing Bowls, Horrible Kitchen Experience. Same single ply paper towels and toilet paper Most uncomfortable bed in the master, top locks in the heat and the. Had to eat out most of our meals and that wasn't the plan. https://www.sistersvacation.com/vacation-rental-home.asp?PageDataID=185769&AD=1/15/2023&DD=1/18/2023 The Ponderosa Lodge is a great option and we should have stayed there. Had to eat out anyway!

We loved staying here. If you are looking for a quaint…read moreaffordable pet friendly home with a hot tub and full kitchen and laundry room then look no further. This is a real gem. Clean too. We had a great time here and will definitely stay here again next time we go to Bend. Owner is friendly and not intrusive.

From the owner: Affordable and pet-friendly lodging in the heart of Bend.read more

Nothing but excellence from this small property management business. Kelly and her team have been…read morefantastic to rent from in every aspect. From day one, their service has been responsive, kind, genuine, and forthcoming and the value of what they offer can not be understated, especially in Bend where finding good housing is quite difficult. Every interaction with Kelly has been one of the highlights of my day, as we generally talk more than just business. These are people who care about their tenants and their clients and it shows. Will hope to rent from them (at least until I am able to own) for the foreseeable future!

Kelly has managed our townhouse for over 2 years. She found our tenants and has managed all…read moreproperty details as needed. She has been able to coordinate all maintenance issues that have occurred and emails us updates on a regular basis. She is highly competent and we are extremely satisfied with her her services. We would not have been able go manage without her. We highly recommend Kelly at High Country Property Management. Marie & Rob Hitchcock