Trust nothing. I thought I was booking through VRBO when I sent an email for a question the property replied with email to include a phone number. Calling them for clarification I inadvertently booked the house directly instead of through VRBO. I had problems of a cheap landlord not really caring. I wrote a letter on my return and after 4 days called to see if they where even going to reply. I was told oh yes I am working on that now. They offered me $25, this was my letter.
Julie,
I am writing this note because I feel as though we did not get what we bargained for in the rental of The Coop 146, There were several things that could have and should have been done to eliminate problems that never should have happen in the first place,
I have these in chronological order because I had to choose one.
When we worked to book the house using VIRBO, the resort description stated that the was facilities at the ranch that you could utilize for $6 per day per person. Not planning on spending our days at the ranch I really didn't pay any attention to it. When we got the confirmation it stated that there would be a $5 per person fee due and payable to the resort when we arrived. In fact that was a $6 per person fee to enter it was not optional if you where to use the pools. That added an additional $126 in hidden fees not in the description when we booked.
It was indeed my fault for not checking that the house did not have Air Conditioning, it never occurred to me to ask that. There were lots of fans to move air around however several of the screens had holes in them so some of the windows could not be open or we would have mosquitoes. What was not my oversight was even though it was tremendously clear in your instructions that the house would not be available until 4pm because of the cleaning people. When we arrived at 5pm it seemed like the refrigerator had just been turned on. My guess is the house had been closed up for days and it was terribly hot inside. As you know we had a critical failure with the refrigerator. The house is a vacation home for 8 however the refrigerator was an entry level apartment refrigerator that had no hope of recovering from the closed up stagnant house. The refrigerator also was literally falling apart, the handle fell off in my wife's had when she opened the door the second time, You could still make out the epoxy repair that it had already received. When I called you you instructed us to use the owners fridge in the carport storage. So with a 3 week old baby on pre pumped breast milk we had our fridge in the carport, This is completely unacceptable.
Having been there two hours my son in Law simply sat in a patio chair and it exploded. The old plastic parts just gave up with fatigue, I left the parts in the carport for you to see however did get pictures incase you need them.
All of this happened within the first three hours of arriving. We talked again on Saturday morning and nothing was going to change so I did not want to further interfere with our family gathering.
The house slept 8, the dining table would accommodate 8, however there were only 7 chairs.
I do not believe we got our moneys worth and would like a substantial refund from our fees. Please advise me what you thing is reasonable
Thank You!
Pete Sullivan read more
