I am skeptical and concerned about what future issues I might have with my trailer and what kind of service I will get when/and if they do happen.
I purchased a TrailerPlus, CarryOn, dump trailer from the dealer in American Fork UT. I purchased the trailer in Sept of 2025. When I got the trailer home I had to add oil to the Hydraulic reservoir, it was almost empty. After using it only 2 (two) times I had to add oil again to the reservoir. I could find no major leaks so I believe that the the dump system had not been cycled through, purged, allowing the cylinders to fill with oil.
As I mentioned, I had used the trailer only 2 (two) times and when I connected it this spring I noticed that oil had been dripping off the end of the left lift cylinder. Upon closer examination I could see that the hose was leaking where it had been crimped to the connecting fitting on the rod end of the cylinder. There was also a spot of oil on the asphalt under the tee connections that branch off to each cylinder. I took the trailer into the dealer in American Fork, UT to have it fixed. Ty and Ryan told me that it should be a warranty repair and that it would take to or three weeks to get it fixed. This is where my frustration comes from mainly. I have worked in equipment repair all my life and know that the hose would cost maybe $50.00 dollars max and could be fabricated locally. It would take maybe three hours total, and that would include getting the new hose to have the trailer repaired. My concern now is that if I have had issues with the hydraulic system not being purged and a faulty hose on a lift cylinder, what other issues can I expect to come up and what kind of service will I get with any future problems?
Regards,
MDM
Revised Review
I have revised my review from 2 stars to 3 stars. I got my trailer back exactly one week after I had dropped it off instead of the 2 to 3 weeks like I was originally told. I believe the repairs were made sooner than expected because of the review I posted and also that I called the corporate office and expressed my frustration as well. It appears that the squeeky wheel does get the grease. It shouldn't be this way. Customer service is every bit as important as original sales. As much effort or more should be placed on service after the sale. This will help insure repeat sales and word of mouth sales rather than negative feedback.
Thanks for getting it back to me sooner than later.
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