I have always been loyal to AutoZone and I have been to multiple locations in multiple cities…read more While the company is still a good choice for automotive needs, or if you need to get a free code reading, this store did not meet my expectations compared to other locations. I have always been greeted upon entering an AutoZone. Some sort of acknowledgement, even if employees were with customers, to welcome me in, even if nobody is immediately available to help me. I'm also used to seeing a handful of employees working around the store. We came in on a Friday morning, before 10am, and I only saw 2 employees the entire time we were there. Not sure if they are short staffed or if maybe someone was on break. One was with a customer at the counter. Despite making eye contact with me, I didn't even get a nod of acknowledgement. The other employee was at the next counter over, intently looking at a computer screen. She avoided looking at me at all, even as I waited in her line (a line that was just me). I didn't expect her to drop what she was doing, but I did expect a cursory 'be right with you.' I patiently waited for her to wrap up what she was doing before speaking to her, so I wouldn't break her concentration. However, I got the distinct impression she was waiting me out to see if I would go away. I did have to eventually say 'excuse me' and see if she could bring me a part. Her body language and curt tone made it clear that she felt I was a nuisance. When she did get the part she practically tossed it at my husband who had joined me, pointed at the station right next to her and told us to check ourselves out. As I type this, I am now laughing because this sounds so ridiculous and doesn't match up to any previous experience I've ever had with this company. Listen, I'm a reasonable person. I fully expect that corporate told this store they are testing out this self service station (because I've never seen it anywhere else, unless they just don't utilize it or have it marked in any way) and to get as many customers as possible to use it so they can gather data before rolling it out at other locations. I'm not mad about self checkout at all! I just can't believe the obvious disdain and eye rolling we received in such a brief interaction! The customer experience from this one visit was definitely 2 stars. However, reviews should encompass more than one aspect, and AutoZone as a whole still offers needed products and services at a reasonable price! While most locations get a 4 or 5 star rating from me, this one is barely getting a 3. The fact is, that I ended up getting much more help from a competitor I normally avoid as a direct result of our visit here.

I am from Austin Texas and visited the AutoZone store at 1609 Texas Avenue in Bryan Texas. I was…read moregreeted and assisted by the most respectful employee by the name of Devin Bernal. He took the time to answer all my questions and provided me the exact parts I needed for my car repair. This young man is an asset to AutoZone and should be commended for his dedication and customer service. - Angel Flores

I am starting a solo RV travel trip and found out the night before departure that my adapter for…read morethe lights on my tow vehicle would not work. Of course, I found this out on a Friday evening when places were closing for the weekend and I was supposed to be in Arkansas Saturday for my park reservation. I was referred to Texas Truck Riggins and Brooke was so incredibly helpful on the phone even with the shop about to close for the day. She was so kind and understanding to my situation and was able to connect me with Jason. Jason came in on Saturday, on his day off, shop closed, just to help me. He was so kind and just a genuinely great person. He got me fixed up and ready to go, and because of his efforts with Brooke, I was able to make my trip. I am so thankful for them both and I will refer anyone to them as they truly went above and beyond, more than any other place would. Thank you Texas Truck Riggins for saving the day!

If you need a truck accessory for your truck, this is the place to go. They can order the…read moreaccessories and install. Great people

I purchased a few things online (order 508832139). Waited. Waited more. More than a day later, I…read morechecked the order on the Advance website. Cancelled! What the... No call, no email, no text. Just cancelled without saying anything. That's no way to treat customers.

We had fantastic service and help from Paco! My daughter was low on transmission fluid and he was…read moreamazing and helping her out. Can't say enough about what a great choice this was to stop here

I need parts for my 1994 Mazda B400. NAPA order the parts yesterday and this morning at 7:00 a.m…read more they were ready to be pick up. Great service and the parts were the correct parts. If you need a part for your vehicle I come here.

Very friendly, knowledgeable people working behind the counter. I huge plus is the lifetime…read morewarranty on parts, don't need to keep your receipt because they look things up by your phone number.

They know their stuff at this location near A & M University. Expedient service... good sales…read more Highly recommend.

For some strange reason, this business has an entry with Yelp as a P.O. box. It is a auto salvage…read moreyard on Old Kurten Rd., behind a trailer park, just off Hwy 21 in Bryan. It can be accessed from the northbound feeder lane of Hwy 6, on the hwy 21 exit, 2 blocks before 21, or from hwy 21 eastbound. I haven't had any luck finding parts for my car, nor have any of my friends, who wish to save money by avoiding the dealership parts dept. Besides not having anything I've ever called or visited about, i've always had to wait an inordinate amount of time, whether on the phone, or in person, to be curtly informed that they don't have that.

My car was wrecked and the only option was salvage. I worked with Dillion to get it taken to their…read moreshop and was paid a fair sum. He went above and beyond to help me out and was incredibly honest and straightforward. I've never had to sell a car before but I felt comfortable working with them. I would highly recommend.

I have already recommended this place to several family and friends who followed through and…read moreenjoyed the service as much as I did. Very friendly people. I stopped in the get my tires changed and the price was astonishingly low compared to other shops. It was like 1/2 the price compared to other quotes. Also I was so impressed with their low prices and service that I asked if they could do my brakes too. They scheduled me for early the next morning. I am so appreciative that they could accommodate me so quickly. I came first thing the next morning and I was surprised that my $150 quote INCLUDED the price of ordering me new brakes. I thought that would be just the cost of labor. Anyway this is the best little shop for cars and tires. Go here.

If you have a flat away from home and can't fix it and your spare is low, call Aggieland! A nice…read moregentleman came and pulled off my tie and there was a big hole in it. So he filled up my spare and put it on for me. Arrived within 45 minutes.

Well! I stopped in today 7/26/23 around 6 pm. Apparently I was invisible in a bright pink shirt…read morewondering around trying to decide which bulb to purchase for my Honda civic brake light. Since NO ONE was going to ask if I need any help. I finally ask Taylor for some help. Obviously he wasn't thrilled since he was standing next to the shelves eating pizza. After looking around he picks out the bulbs I need & I pay for them. Naturally I have questions as to how to change it out. Taylor tells me to look on YouTube because there are literally millions of videos which will show me how to do it myself. I asked if I need any tools ? He says no. I'm thinking ok! Because I sure don't want to get a ticket since I don't know how to change out a bulb for my brakes. And gee Mr auto parts store clerk! I get it. I'm taking you from your pizza but could you do better than that ? Welp I go outside & grab my owners manual & I start trying to pull the holder for the bulb. I look in my manual & it states I need a different size. Back into the auto parts store & this time a guy with blond curly hair looks it up but assures me it's the right bulb. I suppose I should not ever refer to the owners manual because these two geniuses are sure not going be more forthcoming. Do I need to mention that it's 101out there? In Texas ? No? Ok. After being unsuccessful trying to remove the other bulb, I decide to drive home. At this point I was hoping a cop would pull me over because I was going to ask him for help. Because gosh darn it all, O'reillys sure doesn't go above & beyond to help any customers. All I can say is that in the past I've had really nice people assist me. Clearly it was my fault I went to O'Reillys. Guess where I'll go the next time I need something ??? Damn shame! I've used O'Reillys since they were Hi/Lo in the late 90's. Awful customer service. I was very surprised. Wonder if they would let their mom/wife/sister etc drive around with a burn out brake light ??? Because guess what? I do not have family & I had just left Physical Therapy this afternoon at Baylor Scott & White so the last thing I needed was such indifference. At least at a convenient store buying a bottle of Gatorade I get greeted and told to have a nice day. Imagine my surprise when I read that they can in fact install a simple brake light bulb. Hmmm Must be nice but the store located in College Station on hwy 6 is NOT the place to go to if you need assistance. Never again !

Back home I always choose AutoZone over O'Reilly's…read more Several weeks ago I was visiting my parents and we were working on my dad's truck. We needed a few parts so we went to several AutoZone locations first. While we were able to get several parts without issue, we couldn't even place an order for another part we needed and didn't get much help at either location we visited. While running some other errands I suggested we cover all our bases and check out O'Reilly's before changing our plan of action. This one was nearby so we stopped in right before 11am. When we entered there were maybe 4 or 5 young employees all helping someone- fairly busy for a weekday. The manager finished up with the person he was helping first, so we went to talk to him at the counter. Unfortunately, I didn't get the managers name, but I wish I did, he alone was worth the trip here. He was both knowledgeable and helpful. Not only did the manager have a great suggestion to bypass getting the part, he even pulled up another company's website for what we were looking for. It was a company my father had used before, so he was pleased with the suggestion as well. Not a lot of businesses like this will think outside the box for other solutions, nor risk losing money by recommending someone else. The managers also helped us find the remaining items we were looking for while simultaneously overseeing his employees consultations. I was very impressed! By mid afternoon the truck was up and running and we were on to the next thing. I really wish I could give the manager the appropriate recognition with a proper shout out, but I'll definitely be returning HERE when I'm in College Station and have an automotive need.