This is as the easiest and least intimidating motorcycle buying experience. I enjoyed working with Jerry. He was very knowledgeable, friendly and pleasure to work with. Finance person was also very easy to work with. It was a breeze. I'm still waiting for Kawasaki review so I can give this business the best possible score and can give. I just want to say thank you to everyone but especially to Jerry for making my dream bike come true. sincerely David. read more

DO NOT COME HERE. Worst customer service experience I've had with a Honda authorized Power Equipment dealer. Honda's website lists them as an authorized dealer, and before making the trip, I CALLED and spoke directly with their service person. He specifically told me to bring my Honda generator in. I drove all the way from Dublin during rush hour--about an hour--based on what THEY told me. When I arrived, I waited while they located the service person. He then told me to bring the generator around, so I went back to my car and drove it up to unload it. Only then, as I was about to take the generator out, he suddenly stopped me and said, "Oh, wait--I was just told we don't service recalls anymore." Are you kidding me? You told me to drive all the way there, had me wait, told me to bring the generator around, and THEN decided to tell me you wouldn't service it? No meaningful apology. No attempt to make the situation right. No offer of any accommodation after wasting hours of my time. Instead, I was told I could drive even farther--to Stockton. Completely unacceptable customer service and an unbelievable waste of time. Based on my experience, I would give ZERO stars if that were an option. DO NOT COME HERE. read more

Tracy Motorsports - Act recalled that they told me they would service - Motorcycle Dealers Near Me - Tracy, California

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Want a bike but just greeted with attitude lol, sale guy needs to learn how to be a sale guy. Sell me the bike without some attitude.

I am trying to buy a Suzuki GSX-8R that I saw on their website, went in, no response for 15 minutes, lady comes out saying someone will be with you shortly, there were 2 Suzukis, one was 8s, and the other was 8r, guy come out after another 15 more minutes of wait, asks me to follow me to his office, I ask for a quote for both, gives me a quote for 8r, says the 8s has a deposit, why is it on the floor? asks me what is time line for the purchase, I say if a good deal, maybe today, the guy doesn't know how to speak to customers, comes back with a quote asking me to take a picture, I ask what is the best deal he can give, says this is the best as advertised, if interested call me tomorrow, thanks, and I say thanks!!! They don't know how to treat a prospective customer, not going there again! horrible experience, take your business elsewhere. read more

Well, I went to buy my CF Moto 1000 overland at Tracy motorsport Chris was great. Well I did the 200 break in miles and took it back into them. But when I called and talked to Steve, he said it'd be 375 to service it. I said really a brand new vehicle I just bought from you guys.All they did was just oil and check the valves when I went back down there, Steve said it's gonna be $900 I said for what,he had a bunch of excuses and acted like he gave me a great deal so I drive all the way back home in Clovis. I looked at my paperwork and it even said I had a dirty air filter. So why didn't they clean the air filter or replace it. It's filthy as hell. and in parts was only $80 so what the hell they do for $900! I don't know but I'll never ever take back my Quad I bought there again and my two buddies was gonna go buy one from them like mine I said don't ever go back to them a bunch of liars. Oh and then they said they greased all the zerts. There's not one residue of grease on any of the Zerts. read more

I worked with Chris on the sale, he was great and genuine, Myself and my sister went in on a Saturday to buy a ninja 650, and the DMV had issues processing the registration, Eric i believe his name was offered to deliver the bike at no extra cost since we could not walk away with the bike, over all the experience was great, there was care put into the customer experience and a team that was very helpful, Thank you Chris and Eric! read more

Tracy Motorsports - Motorcycle Dealers Near Me - Tracy, California

Steve service rep got back to me in week time stated at drop off. Bike serviced advised parts ordered I never needed to call as updated service completed via txt. Rode bike home the 32 miles from shop felt like it was like new & it's 23yrs old! Duane Tech good gave advice spoke with customer service Dana - several of my neighbors highly recommended I will too read more

Tracy Motorsports - 2002 Honda 750cc Ace Shadow - Motorcycle Dealers Near Me - Tracy, California

Took our Polaris here for recalls. I was told I could pick it up on Saturday and when I went to pick it up on the following Monday, They told me the part had not arrived there yet and they would install the part the following day. The job still wasn't completed. These guys are a bunch of liars and cannot keep their word. I do not recommend the department here whatsoever. Definitely will not be going back. read more

Took the bike there for an estimate charge me $190 or something The bike ran fine when I got there dont run it all now they said it was the battery I replaced the battery it still won't start change loose I just had a bad experience won't go back read more

Did great business with this place a few months back, they were able to beat the price of anywhere else we called in the Bay Area and they had our ttr50 ready to go when my husband got there and stuck with the price they said on the phone no hidden fees. My son loves it, thanks Tracy Motorsports! read more

Stars for inventory and product, but that's more a manufacturer thing. I STRONGLY ENCOURAGE YOU TO GET PRICING FROM OTHER PLACES BEFORE BUYING ANYTHING HERE. I wanted to buy a 2024 Honda CRF300L from Tracy Motorsports, they quoted me around 8500. They said I'm welcome to shop around or whatever. I knew the price was outrageous, it's kind of their MO so I made one phone call to another dealer about an hour away. They quoted me 7400. Called drew back and he said he can do 7360. I'm going with the 7400 option. You may wonder why, but I'm just sick of games. Sales guy asked me why and I said the same thing. He said it's not games it's "business". What a joke. Everything else I buy has a price and I pay it. But these dummies can knock of 15% after I make another phone call? I'm buying from the straight shooters. For a 3rd time I am passing up Tracy. read more

I came into this place reluctantly to for a little bike they carry for kids and have to say I was pleasantly surprised! They have bikes outside and inside, some on sale, some brand new. When I walked in a guy named Nathan asked me if I needed any help and just kind of fell back when I said I didn't need any help. Then like two minutes later i asked him for help. HILARIOUS. Nathan wasn't pushy at all! A younger guy, super knowledgeable! I took a gander in their parts accessories department and OH MY SWEET BEGONIAS! HELMETS FOR DAYS!! I need to get the nieces and nephews helmets for their little/big heads when they ride their little bikes! Jesse could tell I was super clueless and helped me out. How embarrassing! He also helped me pick out gloves for the kids too. Such an unassuming guy! Super cool. While I was waiting for the staff members to get the bikes all good and ready to go, I went over to the waiting area and sipped on some starbucks coffee and munched on donuts they had out for customers. I was the only one in the waiting area lounging on that comfy ass leather couch! LOL. COOL POINTS - 1. They give out free snacks/drinks EVERY SATURDAY!! So make sure you come on a Saturday! HAHA. 2. They give out FREE COFFEE everyday. 3. LOTS of parking space AND right across from a WINCO (which we will go over in my next review, lol) WIN WIN!! 4. SUPER CLEAN bathrooms. Hey, that's SUPER important! Not going to lie, kinda fell asleep waiting for the bikes. A gal named Rachel (I immediately thought of "Friends" as well because I'm Monika), woke me up and said they were ready. I head outside and this SUPER intimidating looking dude named Danny starts telling me all these fun facts about the items I just bought. SUPER KNOWLEDGEABLE and SUPER DOWN TO EARTH! MAN. This was a great experience! I got some Christmas presents knocked out, got some snacks and drinks, took a nap, AND pretty much got a class on all things Striders (the name of the bikes I got)! The people that work here are super cool! Please stop in if you're looking for something for the kids ESPECIALLY if it's last minute! FYI - They run about $100. Throw a bow on that bad boy and you're good to go! Thanks Guys! read more

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WARNING! Do not purchase BRP / Sea-Doo products from Tracy Motorsports. I purchased a brand new 2023 Sea-Doo from Tracy Motorsports and the motor went out after less than one year. Since it was a manufacturer defect, the motor is covered under warranty. However, Tracy Motorsports has now had my watercraft for over two months and they continue to prolong the completion date. I requested a loaner watercraft and they declined. Instead, they referred me to the manufacturer (BRP), and they were of course no help. Thankfully, I happen to be an attorney specializing in this sort of thing, and have no choice at this point but to litigate. read more

I had a great experience purchasing my motorsport UTV from Tracy Motor Sports. Jerry assisted me, and I would definitely do business with him again. Before encountering Jerry, I visited a couple of other stores, but the salespeople there didn't seem to have much knowledge about their products. I decided to drive all the way to Tracy Motors because, after calling and asking a few questions, I could tell that their staff had personal experience as owners themselves, which makes a significant difference. read more

So I had an issue with Tracy Motorsports. The Manager personally called me to discuss it and was sincerely apologetic and resolved the concern. I appreciated his phone call which was unsolicited. His involvement turned an otherwise negative experience into a positive one. You don't see that too often. read more

I have been bringing my SeaDoo FishPro/Trophy and Honda Motorcycle to Tracy Motorsports and they have always taken great care of my vehicles! Sometimes I have had special requests and they have exceeded my expectations. I encourage you to give them a try to service your vehicles. Thank you Steven and Flower for your help and support, allowing me to continue riding confidently and safely! read more

DO NOT BUY A WARRANTY FROM POLARIS A WASTE OF MONEY BOUGHT EXTENDED WARRANTY CLUTCH BLEW UP AND THIS YEAR HAD A CLUTCH RECAL WAITED 2 months back and forth calls fianlly I asked to cancel my warranty and just fix it waited another few weeks to be told sorry we can't warranty it when I tried to cancel the warranty and just get this thing fixed 1400 in payments down the drain and 2000 to fix the clutch this warranty is a joke never again be very careful when buying warrantys they're a joke I thought the fact that i bought it from Polaris dealer they would stand behind there products absolutely disgusted with there communication and the time They wasted read more

The 5 stars goes out to Steven in the SERVICE DEPT. and the guy that helped me hook up my jet skis to my truck! Outstanding service and the help was beyond my expectations! Even in the rain, they offered to help! Thank you Steven and your crew! Lifetime customer here! @TuroBayArea read more

I purchased two used seadoos from here. I worked with Juve and Drew who made the process as easy as possible they got my payment to where I wanted it to be and never felt pressured through the whole process good job Tracy Motorsports I will definitely refer this store to anyone interested in a new toy. read more

We stopped in here March 13th 2021 and selection was definitely way down due to everyone going out and buying everything. The side by side that we went to buy had just sold an hour before we had gotten there and there is no expected date for anymore to come in. Kinda saddening but that's how it works nowadays. The sales guys where friendly and some what informative read more

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0 Stars if I had the option....so where to start, let's see we are in a pandemic, yes that is what we are facing, and how does Tracy Motorsports handle that? VERY POORLY. Called to talk to a sales person about a new Yamaha Side by Side I saw on their website, was given to B*****n. He said he was really busy and to just text him and he would answer my questions, he explained they were short staffed due to pandemic, I said no worries, I understand. So I text him, he replied then went complete crickets on me, a couple weeks went by, I was still in the market so on my way back from a road trip I was passing by TMS and decided to stop in, I called and made an appt. We arrived and low and behold the same B*****n was the one assigned to assist. Their inventory was very low which is understandable due to most manufacturers being shut down. Anywho they had the unit I wanted so I said lets cut to the BS give me the out the door price, he took down my resident info (for tax reasons) and came back with an inflated price, I said dude why is this so high he said we have a markup, told him thats BS, you cant advertise a unit for a certain price then. mark it up, he said "we dont need to discount this to you we can put whatever price on it we want". Told him to stick it where the sun dont shine and my wife and I walked out. So the good part..... we called a few more local Yamaha dealers and got the EXACT SAME unit for $3200.00 cheaper, so Br****n, and TMS you guys are horrible for taking advantage and treating this serious buyer like crap. Never ever will I recommend nor go to this place. Enjoy the pic of my 2020 that I didn't get from you, saved $3200.00 and is in my garage. read more

Tracy Motorsports - Motorcycle Dealers Near Me - Tracy, California

The costumer service is phenomenal and the service department is great and they always get me my bikes back on time

This place is awesome. Great customer service and we love Jerry. No nonsense and great inventory! Thanks for all your help! read more

Tracy Motorsports - Motorcycle Dealers Near Me - Tracy, California

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I got a part recall notice for my brand new Kawasaki Jet Ski a couple months after purchasing it and I needed to find a shop nearby to get the work done. I had some special requests and Steven in service took care of everything, And I got my mirror fixed while the ski was there. Steven and Dwayne are stand up guys, friendly and efficient too. Now I've got my go to place for service in the future. I definitely recommend Tracy Motorsports. read more

These folks are fantastic and we just had to write to tell everyone. We just had our boat (Our Baby! The Dancing Queen) serviced for the first time and had major anxieties - transport, cost, workmanship. Not to worry! They did a terrific job and we are so happy with their work. I want to especially call out Noah, who helped us when we first bought the boat and assisted us again. What a genuinely nice, professional, smart young man he is. Also kudos to front desk staff for their service and for calling to check on their performance after the fact. read more

I went into Tracy Motorsports looking to purchase a Honda Monkey. First time I went in, I didn't want to do all the negotiating having the kids with me, so after looking at the bikes, I went over to the accessories department. I was greeted by Rachael, who was very friendly from the beginning. She walked me through different helmet types, fits and preferences. Even measured my head to ensure the correct fit. She was very knowledgeable, and you could tell she genuinely cared. She looked through both the magazine and online website to find me the products that I needed, even knowing that I wasn't going to purchase them that day. To the day of the Monkey purchase... I walked up to the front door, and before I could make it in, I was greeted by Nate. Shook my hand, introduced himself and asked me what I was looking for. I knew already what I wanted, so it was pretty easy. He was very professional, and my favorite, not too pushy. He understood I knew what I wanted, and did very well being a salesperson, but not overly pushy. Down to earth guy, knowledgeable and professional. I would go back and do business with him, and would also recommend him to others that were in the same market. read more

Love this place came in because I was haven a issue with my bike they were extremely helpful an even helped me jump start my bike will 100% recommended them an will be going back to them for all my motorcycle needs. Thank you guys for all ur help an advice read more

Tracy Motorsports - Motorcycle Dealers Near Me - Tracy, California

We visited Tracy Motorsports a few times looking at jet ski's and boats. When we finally made the decision to purchase a boat, our salesman Chris did a great job putting the whole dealer together and was very forthcoming and professional through it all with no pressure. Rachel in parts was a huge help in getting us some extras that we wanted and was very knowledgeable and helpful with everything including lead times. Steven in service kept us up to date when the boat was in for its first service and took the time to go over the specific details of what was done. Last but not least, Noah the Service Director was flat out amazing! Noah took the time to carefully walk us through our boat, both in and out and we never felt rushed. Since the purchase I have reached out to Noah each week and we always get a quick, professional honest response and he even helped coordinate getting some speakers installed and picked our boat up from Modesto himself. I have been involved with dirt bikes, boats and jet skis for nearly 40 years and have been in and out of many dealerships and I will say that Tracy Motorsports and their crew are by far the best around and very courteous. We don't mind making the drive knowing we are getting superior service backed by people that are passionate with what they do on a daily basis! read more

Had a good experience here. Bought a new boat (AR190) from here. Chris was my my sales guy. Him and mike helped me out to get it. It was the last one and they did what it took to get me it. Also, Noah was top notch, going over things to make sure I knew about all the features. All of them made the process easy and simple. read more

I had a wonderful experience at Tracy Motor Sports. The salesman who sold me my beautiful new Sea Doo jet ski was so helpful from start to finish. Juve, who goes by the nickname of Junior, is the best. There was no pressure in the experience. Junior helped me find the exact model I wanted to meet my preferences. My jet ski arrived a week earlier than expected. Junior called me as soon as it arrived and then he made the financing experience very simple. Junior then spent quite a bit of time, even after closing time explaining exactly how to operate and care for the Sea-Doo. I really appreciated my positive experience with Junior. I highly recommend Junior and Tracy Water Sports. read more

We went here here because we were going to check out TRACY BIKE NIGHT, which is held every Wednesday. It is best to show up around 7pm for this. They serve bbq - hotdogs, chips, water and soda. We went in and looked at the 2010 Kawasaki Ninja 250 for me (Sheila). I got to sit on a few and test them out a bit, so that I could get a feel for their weight, height, comfort and posture. I fell in love with a red and black limited edition bike - it was sooo HOT!!! We were helped by Katherine, who answered all our questions and gave me good pointers and tips on buying my first bike. They also had a selection of helmets and motorcycle gear, I really liked the Scorpian Brand helmet it was pink and white that would match my jacket completely. They also have a good selection of bikes, used and new and a very nice white Ducati Monster which Dave was trying to con me into buying. read more

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Got the worst customer service ever. Was Approved thru OCTANE bank . Andrew or Drew wld not let me get my application # to communicate w bank . I simply asked for my # and this a$$ hole wld not give me my own Approval. I already purchased a trailer fjr c the jet ski I wanted because I didn't want too pay an extra 4k price that they have . So o to the next . Don't let them waste your time!! read more

I have been looking for a CRF110s (well two) for a while. Specifically since late feb 2020. Due to Covid I have been on waitlists at multiple dealers, with no luck. I went on Tracy Motorsport's website last night and saw they had two CRF110's in their inventory so I decided to send an inquiry. This AM Nate gives me a call and says they have one in stock and some buyers had backed out previously. I came down to pick it up and Nate showed me they were still assembling it and got me started on the process. I ended up actually picking both up, one for mother's day for my wife and one for my son who had outgrown the CRF50 he has. Noah helped with the DMV and all paperwork and was nice and helpful as well. Everyone I interacted with was great. Including a previous trip to browse vehicles about 3 months ago when Jerry gave the heads up to check the website inventory as that would include items as they arrive. So why 4 stars instead of 5 stars. Well I can't give partial stars, or at least I can't figure out how. Both of the issues are kind of not their fault. The inventory of powersports products is low due to Covid. They are selling a ton of vehicles and manufacturer supply being low/sporadic (ask any dealer, powersports or otherwise). Also, like most dealers currently there is a markup on the CRF110s. Although I knew this in advance and got the same price I was quoted at 4 other dealers. I would not hesitate to purchase from them again and extremely happy with the purchase. read more

I HIGHLY recommend this business! I have been stopping by Tracy Motorsports for a long time and always had an excellent experience. I enjoy looking at all the different bikes. Mike and Neal have been my regular contacts, always friendly and wanting to talk about our passions-motorcycles. Today, Saturday, July 23, 2016, my motorcycle riding group, San Jose Victory Spirit Riders, decided to take a ride to Tracy and visit the dealership. We previously called and talked to a very nice lady named Leslie Sowden who told us they would have a not too fancy BBQ for us. When we arrived, all I could say is WOW! The Best Hot Dogs (after all it was national hot dog day) I had tasted, cooked to perfection. There was soda, water chips, unbelievable selection of condiments (several choices of fancy mustard) and I don't want to forget the great chili and shredded cheese. Way more than we expected and the welcome hospitality from the dealership was unbelievable. They had us park our bikes (Victories) right by the entrance in the shade (Temperature was 100 degrees). Our group enjoyed talking to several other motorcycle riders that were visiting the store and answering questions about our bike such as, "How do you like that Victory Vision". One person asked me about my thoughts on the Vulcan, which in my opinion an excellent bike, as several of our riders own them (our riding group is open to all bikes-you do not have to own a Victory). Our group had a great time because of the hospitality Leslie and staff showed us. Even though I live in Campbell, CA, I ride up to Sacramento area 1-2 times per month to visit family. I always make it a point to stop by and always make a purchase between $10-$75 as they have items I can't get anywhere else such as specialty Cell Phone mounts, my Star Tron fuel additive and a special model Battery Tender I can't find. I will definitely be back, as will our group, because this was one of the nicest days we ever had! read more

This review is long overdue, so my apologies to TMS. Throughout the 55k miles I have on my VTX1800, I have used 5 authorized Honda dealers and 1 non Honda dealer (tires only) for all maintenance/services. Two of the Honda dealers were absolute disasters, just shockingly bad, 2 were very good - and then you have TMS, which has just been a godsend. My bike isn't just parked/covered in a garage and taken out for a putt around the neighborhood every blue moon - I ride it to the fullest extent the tires allow, and so I need a service dept that treats my bike like my life is on the line, because it literally is. Noah, the lead mechanic, is very knowledgeable and exceptionally helpful, even when it's at the end of the day and they are trying to go home. There is a genuine desire to help their customers, he treats your problem like it's his problem; helps answer questions and find the right solution to your issue - I wholeheartedly trust and put my faith in this team. Angel in parts is another great example of an employee all business's need - very knowledgeable and helpful, and when he doesn't know the answer he is eager to research and get back to you. But the real gem in this dealership is service - yes, I am talking about you Jessica and Steven. Jessica has been the epitome of service, she is genuinely friendly, very knowledgeable and when she doesn't have an answer immediately she works diligently to get back to you. This is a busy service dept, but they always find the time to return calls and really go out of their way to help you - I almost feel reluctant to ask questions sometimes when they are busy because I know they won't just forget it about, they will find the time to get back to you. I can't tell you how much I appreciate this service dept. I have had limited time with the sales dept, but don't you worry Jerry, you'll be next soon, and you have some big shoes to fill!! I wish I could remember all the names of the individuals on the phone who have taken my call and have assisted when others were busy, (Rene? Leslie?), all have been very kind, polite and genuinely helpful. Truly, I thank you. read more

Bring my quad runner in for a tuneup and repairs in the rear end. I agreed to pay the price they asked for was told it was a two week job ended up being a four month job before I got my quad runner back.it took so long I had to go buy another new quad runner for $11,000 I do not recommend just for my own personal experience I won't be back... I understand sometimes you can have delays, but there was not much communication and I would assume if you're going to say you can have a job done in two weeks with the price you can already get the parts not let's just throw some prices at this guy and hope it works out..... the quad runs rough now. Service tech brings it out with flat tire and they didn't put the seat on correctly. The seat flew of on Byron highway. SMH. Very frustrating to pay for poor service. read more

Great customer service. Definitely worth the trip if it's not around the corner. Except to come back with a new toy, the deals are awesome! read more

Seriously guys. Where is the customer service? Is it because I'm young ? Came in this Saturday morning, Looked around the entire front lot and inside store Not one person asked to help me Or If I already knew what I wanted (Which i did) They just walked right past my boyfriend, his son and I. They lost a purchase and I feel judged? Geez anyway Thanks for reading read more

Went to Tracy to buy a Kawasaki Mule only to find that they add a dealer mark-up from the advertise price online. Online price is $9899 and the price at the store was $12,049. Sales person tried to say margins are low on the Mule (bullshit cover for the mark-up). I even asked why wasn't this the advertise price online and to which he said they don't need to show markups on "power sport" items. To which I wasn't thrilled in the answer he gave. I offered 11k cash and he "went to the sales manager; to which sales manager said no". I was like there is no need to mark up this Mule by $2150 to which he tried to blame low supply to which I said not my problem. I eventually left and went to Stockton Powersports. They had the exact model and got it for the price I offered Tracy Motorsports. Moral of the story don't go to Tracy motorsports. If you want the price you see online not including sales tax and the other fees got to Stockton Powersports. read more

Tracy Motorsports - Price online didn't take a picture of the price tag at the dealership - Motorcycle Dealers Near Me - Tracy, California

Super Happy with my experience here at Tracy motor sport! Huge shoutout and appreciation to JUVE at sales, 10/10 Juve did an excellent job helping me with the purchase of my rzr. It was a long process due to COVID but thanks to JUVE for staying in contact through the whole entire time! Would 100% recommend and return to Tracy motors thanks to the excellent service given by him! read more

Tracy Motorsports - Motorcycle Dealers Near Me - Tracy, California