I had a great conversation with the owner of the company, he was very knowledgeable about his…read moreproduct and services and the entire industry that he serves. I would recommend this company 1000%

Great customer service Went to the lawn section and was…read moreintroduced to two gentlemen who took care of all my questions and helped me buy the right chainsaw. I had done a lot of research prior, but they old me exactly what I needed to know and what I needed to do. As homeowner and novice to chainsaws it was greatly appreciated. They also took care of registering the product for warranty and started the chainsaw added fuel and chain lubricant to get me going. This sort of service you just can't get at a big box store !

I did a search for lawn mower servicing. I found these guys, not only are they very reasonably…read morepriced, but they offer pick up service as well. After speaking with Eric (the owner) and getting his pricing for the services I needed, he picked up my equipment that day!!!!

If I could give them zero stars I would. The original order has closed the business and turned it…read moreover to his mechanic. I talked to the mechanic and he came by Thursday. Unfortunately he did not call in advance so I wasn't prepared. I was in the middle of something that I couldn't drop and took me about 10 min. Then the snow blower was on the back porch so I had to add gas, get out the electric start cord and bring it out front. When I got there he had left. When I called him he was very rude saying he had already wasted a half hour and would have to clean the carb (he claimed the gas was bad but it ran fine). Most of this could have been avoided if he would have just called before coming so I could be ready for him. Never will call him again for anything.

Great service, less expensive than other shops, excellent quality work & super-friendly.read more

Responded right away after I asked for Snow Thrower service. Picked it up the next evening. Got it…read moretonight, starts right up and looks great.

been there three times now. Trying to keep it local. Been there different times of the day and…read morehave never seen anyone. Last time I was there was around 11 o'clock. Nobody. Sorry, just my opinion, but not impressed.

Wow and Thank YOU! We paid to have our tractor looked at by another company that services our area…read moreand they said it would cost $800 to repair our ride-on mower. That was more money than it was worth. Fast forward to having Phil look at it. He spent time testing a variety of scenarios and then told us what to try from least expensive to most expensive. Well... the least expensive solution worked! We ended up buying a $20 part and have had no issues with the mower since. Thank you Phil for your time and for caring about your customers wallet as well as their sanity! Bice services is our go to for our generator maintenance as well as our yard machines. Phil tells it like it is and we trust his judgement and prices.

Phillip was amazing! He provided regular, clear, and excellent communication throughout the…read moreprocess. I deeply appreciated the video he sent to show the repair was complete on my generator and the it was providing power. He was extremely easy to work with. Pricing was fair and the job was done quickly. I am a thankful and happy customer and I will be bringing him all my small engine repairs and tuneups from now on.

Honest and good communication I hade a power washer that was broken beyond repair and they were…read morehonest about it

Prompt reply and service with a thorough explanation for the issue with my snow blower as well as…read moreproviding future tips on preventing the same issue.

This businesses is an authorized Toro dealer, and I was looking to service a Toro tool under…read morewarranty. I spoke to Wyatt from the service department who suggested bringing it over for him to look at. He was just as friendly in person as he was over the phone, took a look at the tool and was able to fix a minor issue on the spot while instructing me how to avoid the same issue in the future. This was a second I received such service at this facility, even though I did not buy the tools there. Although they are a listed provider of such service by Toro, it still felt like an extra level of care I did not experience in other such dealerships in the past. Maybe it is just Wyatt's attitude or the business practice - I can't tell. All I know is this was a most pleasant customer support I have experienced in a while. Thank you Wyatt!!!

Staff is dismissive. We go in and look at tractors. No one ever offers to help us. The people who…read morework the counter don't know what they are doing. Everyone needs to be trained. But they are often rude. I usually drive to Fredrick to avoid the purcellville shop, so sad Gladhill sold out. I just hope their staff doesn't change at Gladhill.

I live on a golf course in Western Loudoun and own my golf cart. I had several minor issues and…read moremore importantly my brakes were not working well and our golf course is built on a mountain so naturally I really needed to address the issue. I had received a mailer from Mark's Equipment Repair and decided to give them a call. I spoke with Kim, Mark's wife and partner and was impressed with her good manners. They scheduled a time to come and pickup my cart and make the repairs. Kim and Mark were amazing! She texted me several times during the process with updates on parts ordered and timelines. I was very impressed with Kim's knowledge and later found out that she had spent a career in the auto repair and parts business and it showed in her acumen. She was very cordial and detail oriented and communcated frequently. Mark completed the repairs and his work and attention to detail were beyond expectation. His electrical repairs were incredibly neat and tidy and right on the money! I had mentioned to Mark when he initially picked up my cart that I wish I could slide under my cart to check on things and he literally gave me a free set of wheel ramps so I could drive my cart up and slide under to make minor repairs or touch up paint under the cart body! I was blown away as I had gone to several places looking to acquire them without luck! The price of the repairs was very reasonable and the work was completed quickly and very well done which I appreciated because I wanted to get back to golfing! I would highly recommend Mark's Equipment Repair to anyone in Western Loudoun. They also work on mowers, power equipment and snow blowers! I would give them the highest of recommendations!! Peter Kendall, Round Hill, VA.

Mark and Kim repaired our Toro lawnmower quickly and competently. They are friendly and gave…read morehelpful advice. We are very happy with their service and recommend them highly. Dennis and Amanda, Berryville, VA

The Establishment is awesome they can fix anything you give to them New to old i mean antiques dang…read morenear old, WOW they kick ass not gonna mince words they are awesome they can fix commercial/residential or privately owned equipment. They can fix any type farm equipment to commercial to residential equipment. The staff at CCR are very professional a take pride in there work, its written in each one of there employees faces and they have fun while they're working Gr8 atmosphere. So automatically you know your equipment is getting the attention it deserves from a stress free person, Then having a stressed out Company -Employer- Employees and your equipment gets a half ass job! LET ME ASSURE YOU--- NOT AT CCR;;;; THEY ROCK AND ENJOY THE TIME WORKING ON YOURS OR MY MACHINE WITH A SMILE ON THERE FACES! NOT A UPTIGHT- STUFFY ENVIRONMENT QUITE THE OPPOSITE A LAID BACK BUT ABOUT THERE BUSINESS, AND THEY GET THE WORK DONE BEFORE THE ESTIMATED TIME (quick note: they save me tons of $$$) Thanks CCR as always you come through for me once again YALL ARE FREAKING LIFE SAVERS!!!! Thanks Seth

I am so frustrated by the lack of communication, specifically answers to the status of my almost…read morenew drill that I dropped off in August 2025. It's now April 2026, 8 months later, and I still don't have my drill. After paying the deposit, I assumed that I'd hear back soon about what repairs were needed, and when my drill would be ready for pickup. I have reached out multiple times in the last 8 months for an update on my repair, by phone, email, and text, but have not received anything concrete, if I received a response at all. In fact, I don't even know if they even still have my drill. I just want an answer - do they still have my drill, or is it being worked on?