I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Good Stevie fish is so cute and I love it so much I love it so very so much I can't believe it…read moreit's like I just love

James, the store manager hung up on me when I called to let him know the guy that I had to track…read moredown to help me with my pick up order was no help at all. employee told me I should get a buggy for how heavy it would be. I will not be back. this store has failed on customer service in the past, my fault for going back. won't happen again, there are too many options these days.

Great customer service. My dogs truly loved their experience. When I had questions or concerns,…read morethey answered my questions.

The staff here were amazing--cheerful, extra helpful, and compassionate to our immediate and…read moresomewhat urgent needs. I picked up a moderately stressed out rescue in very bad need of a bath and some nutritious food. I had never used a dog-wash before and they had everything to give my new girl a gentle but great bath. The people working there helped me Select the right shampoos, brushes, etc--all at a time when they were getting close to closing time. They didn't rush me or in any way intimate they wanted me to shoveled so they could go home.... I'd not have been so gracious, I am sure. This place is a home run!

Ordered a Halloween crab 2 months ago told me it would be there in 2 weeks I called and checked…read moreover and over never got there here we are like 2 months later I called again today apparently they forgot to call and let me know but supposedly they don't have the option to order one anymore so I've had the tank set up and ready for a crab for MONTHS just to find out no crab super bummed. Been so excited thinking it was just taking a while was trying to be patient and this is the news I get the story makes absolutely ZERO sense. How did they order the first one? And thing is I called multiple times after that and it just hadn't arrived yet but now it's turned too they can't even order them anymore. I ordered in MARCH

I expected there to be pets in this store. There's cats (sometimes) and very sickly beta fish. If…read moreyou just need pet supplies, they have the basics, and they carry good brands.

Got 2 Molly fish 02/06/26, that same day one of the fishes gave birth to 20+ fish not even 30 mins…read moreafter getting it. Now 2 days after the return date they died. We only had the fish for 10 days. We gave them the food they recommended and everything. Wouldn't recommend getting fish from here!!!!

I got my dog Sasha's hair washed and groomed here for years until she passed away, sadly. I would…read morerecommend them to anyone who want people that really care about animals and treat your pet the way you want them treated. If they had done anything to Sasha that she did not really like she would have let me know by her actions when I took her back there. By the way they give a really good haircut and give you a good value for the service they provide. I am thinking hard about getting another dog and I will take he or she there also.

i'm a student at auburn and always waited to get my dog's hair trimmed until i went back home. but…read morei wanted to try somewhere in auburn and got recommended groomingdale's by a co-worker that's from auburn. they were great! i've been twice and both times they were super nice and got her in their schedule within the same week of me calling. they did exactly what i asked and even remembered my dog from the first time. definitely will go back

This place has a lot to offer but because it caters to so many different types of pets, sometimes I…read morecan't find what I'm looking for as a cat parent. Not necessarily a bad thing. They have a good variety of dog items! They also have things for fish and other small pets. I love that they always have live pets in house. I go here whenever I'm local.

Best pet store in Columbus! They have everything I need for cats, dogs, hamsters, guinea pigs,…read morerabbits, reptiles, and even ferrets! Their VIP program is great as well as the points add up quick. They even take donations for paws humane!

Unique selection of animals I love this place! Every time I go in they have something new and…read moreunique! Check it out but only if you want to leave with a new pet

Great selection, but both times I went in there it smelled awful. Worse than any other pet store…read moreI've been to. We bought a red tail boa who was doing great, he is still alive but we've had to be at the vet constantly. Don't know if it is from this place, or just a sick snake. Staff is very knowledgeable though. Updated, there were multiple dead animals this time