1. Tractor Supply

1. Tractor Supply

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Fairfield, TX

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Tractor Supply

5.0 (1 review)
Open 8:00 am - 9:00 pm

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3 years ago

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Pet Supplies Plus Waxahachie

Pet Supplies Plus Waxahachie

(26 reviews)

I used to love this Pet Supply Plus with the previous groomers- shout out to Carmen, Molly and…read moreRachel. Over the last few months new groomers have transitioned in and I was never really satisfied with the cut but my dog always came home clean and it was near my house. Two Sundays ago I took my dog to get groomed and he came back horribly cut. And two days later he was scratching a lot. When I checked there was a circular sore. My dog does not interact with any animals outside of going to the groomers we keep him in the house and the backyard. Well one sore grew to five sores and we had to take him to the vet yesterday, and she confirmed that it was not ringworm but it was a bacteria. I am 99.9999% sure that my sweet boy contracted this bacteria from grooming at this establishment. They were likely rushing and not cleaning clippers & tools between animals. Now we have a 30 day regimen with meds and shampoos and $150 veterinary bill.

Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

Tractor Supply - petstore - Updated July 2026

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