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Tractor Supply

3.0 (3 reviews)
Open • 8:00 am - 9:00 pm

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Union Farm Equipment - Union Farm Equipment

Union Farm Equipment

(7 reviews)

They serviced our lawn tractor and quoted us $750 for the overhaul, and apparently they found other…read moreproblems and went ahead and did a lot more work. Unfortunately they never called to tell us about the issues - they just went ahead and fixed everything and then presented us with a bill for $1800. More than double the initial estimate, without giving us any kind of heads up. They should have called us.

I made an appointment for an onsite BX25 service with Dillon for mid-morning. On the appointed day…read more(Oct 23rd) I waited all day but the service technician never showed up and there were no calls of explanation. At 4:00PM I called and spoke to Dillon. He said, "Oops". He said that he had started a service order but hadn't finished it. There was no service date or work details in his notes. I asked for a break in the service cost to make it right after totally destroying my day (couldn't even go for a walk). This ended up with a call back from Logan whom I assume is Dillon's supervisor and he wanted to make it right by not charging me mileage for the 26 miles to my house but no discount on the service cost. My service was going to cost $815 and mileage was going to be $135 for a total of $950. So I purchased the OEM filters and fluids for $247 and will now service it myself at my leisure for a savings of $703, not an insignificant amount. I suggest if you make an appointment for service with Dillon, that you call the day before to confirm that they are coming. Because what happened to me was relegated to an "Oops" moment and there was no earnest attempt to repair the damage, I would speculate that professionalism has slipped significantly at Union Farm Equipment since I purchased my tractor there in 2010. But that's just one man's opinion.

Tractor Supply - farmingequipment - Updated May 2026

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