There are a few helpful employees on the floor, and I appreciate them. But the overall tone of this…read morestore is set by leadership, and it's consistently cold and disengaged. The people at the top--those at the front counter and in charge--rarely smile, offer no greeting, and seem irritated by simple customer interaction. A "thank you," a smile, "would you like it in a bag?" or even "have a nice day"--none of those basic human courtesies seem to exist here. What's more disappointing is that this behavior seems to trickle down. Whether by example or expectation, the culture has become one of indifference. I've given this place several chances, hoping the vibe might shift, but it hasn't. So I've started shopping elsewhere--even if it means driving farther or paying a bit more. I'm not just buying hardware; I'm choosing where I feel respected.

This is a small town hardware store that, although it can't compete with Lowes or Home Depot in the…read moresheer volume of items they carry, I honestly think Landrum Hardware is THE BEST SMALL TOWN HARDWARE STORE I have ever been in. (Keep in mind, my idea of a date is a trip to a hardware store, sometimes just to browse.) There is always someone available to help customers, their selection of items is amazing for a store their size, and they make sure to stock supplies people in this area need. Plus they have a U Haul truck rental that makes life so much easier than going south to Greenville/Spartanburg or North to Hendersonville. I often choose Landrum Hardware over Lowes or Home Depot because i know the people there, and I want them to stay in business for a good long time. For a non-chain store, their prices are more than fair. Thank you Landrum Hardware for being here. Susan Lane, Tryon, NC

We are painting a house in Lake Lure and stopped in here to grab some painting supplies. Such a…read moregreat store. Looks little on the outside but has a great selection for any kind of project. Staff is super friendly and knowledgeable, and the prices are WAY better than Lowe's or Home Depot. Wish there were more places like this around.

Best hardware store in wnc...staff is friendly and helpful and will assist you with your bird seed,…read moremulch, piping, lumber, cement, propane or whatever you need....check them out...you will not be disappointed....

Steve at Hilltop Barn Wood is awesome and helpful!! He helped me find a walnut slab that I needed…read morefor a project. While there I saw a bunch of cool barn wood as well..will have to go back for my next project! Thanks for all you help Steve!

I went to Hilltop in February to have them make me a custom 8 foot wood slab. Dealt entirely with…read moreJared throughout the process. They had issues related to a mill being stolen but I was willing to wait because they're a small, local company. So Jared says my slab is set to be cut first week of May and he contacted me May 3rd to verify measurements and he says they're getting ready to cut it. That's the last contact Jared had with me. I recommended to my family to go to hilltop for an unrelated wood project. While they were at hilltop in early July, they asked about the status of my wood slab and were told "yeah, we couldn't do that". That was the entire explanation. I never heard from Jared. Horrible customer service and honestly would never do business with them. I'd still be waiting if family members hadn't happened to ask while they were there. Do yourself a favor and go to Asheville Hardware instead, I walked in and had my pick of over 100 slabs, got one for cheaper than hilltop quoted me and had it in my garage that same day. So hilltop took 6 months and I got no slab. Asheville Hardware, I had a slab in my truck within an hour. The owner of hilltop left me a voicemail after I contacted them. Apparently he had no idea any of the issues with my order or the customer service I received which isn't a good sign for an extremely small business.

I was on my last coil and it was burnt out or just about there and his shop was the only one close…read moreenough for me to get there in time while on break, i showed up at 6:15 ish and he had closed 15 min prior. He was still at the shop about to leave in his truck and he got out, asked if he could help me and reopened just so i could get my coils. He wasnt mean or hostile about it either in fact it seemed like he was more than happy to reopen and help me out. Its a small shop but it has a surprisingly big selection of mods, disposable vapes, juices, and coils. Cant recommended enough.

I bought vape pen yesterday and it would not work today so I brought it back and he switched out…read morethe battery. He got it puffing smoke but when I tried I got the liquid in my mouth. I said "yuk" I don't know what I should do (meaning maybe switching out vape pens) and he got mad and grabbed it out of my hand, opened the register and I said no I was going to switch it out and he said "nothing will make you happy" and gave me my money back and said "goodbye". He said some people just need to keep smoking cigarettes. I thought he was so rude

The folks at The Hay Rack in Landrum are amazing! Mary was so sweet and helpful on the phone. And…read moreJacob went above and beyond, bringing us the 4 x 4 posts we needed on the day we needed them. We have bought deck boards and posts from them before, and every time we have received high-quality wood. We will continue to be repeat customers. You do not get this kind of help and kindness from the big box stores. So if you haven't shopped at The Hay Rack yet, give them a try. You won't be sorry.

Not sure what these other reviews are talking about, but we've had great service time and time…read moreagain at The Hay Rack. Great selection of items, knowledgeable employees willing to help you find the best items. Always been wiling to spend a few extra minutes giving advice. I had a bit of a wait when getting larger items, yet it wasn't an issue. Who cares. In this time when businesses are closing doors, I'm glad they've got customers!!! Will keep coming back, happy to have found them.

Prices are an absolute joke. Everything is grossly overpriced and it feels like an antique…read morestore...Used to be a great store 5-10 years ago, when it was actually priced like a THRIFT STORE. I literally laugh out loud at the prices. The sad thing is, they get it all for free...and it just sits there.

I'm a frequent visitor, as you never know what treasures you'll find. They do a great job of…read morekeeping things easily in reach and uncluttered. The cause is a great one.

I definitely would never buy another appliance from appliance. I purchased over $12,000 worth of…read moreappliances for my new house. The installers were completely incompetent and they hooked up the water but not the drain so when we first used the washer, it resulted in water running down to the first floor through the ceiling. I might add that we spent $950 to have the appliances installed correctly. I have built other houses and never had that experience! When I called to complain, the sales person said it was our fault for not checking! He was very rude and he basically hung up on us. Also, the builder who is a very good builder noticed how inept the installers were. They didn't seem to know what they were doing. please find another appliance store.

The worse customer service EVER!!! We paid for a stove that needed to be ordered. We paid in full…read morein advance for the stove. Called to check on the order. Was told the stove we ordered (and paid for in full) had been SOLD, and we would have to pay an additional $200 to order an additional stove. This was ONLY the beginning of a terrible experience. The oven door shattered after only 6 months and had to be replaced. Then, a few weeks later, a terrible clanking sound and a burning smell would start when the oven was turned on. It was LOUD! We called Blueridge and they told us we would have to contact the manufacturer. They didn't offer to have someone come and look at the stove, nor did they offer ANY advice. We finally found Appliance Grandmasters, who came out and fixed the stove. Turns out, the problem was that the fan had been damaged during transit! The repairman was able to fix it in 15 minutes! Hats off to Appliance Grandmasters. HIGHLY recommend them! As for Blueridge, absolutely the WORST CUSTOMER SERVICE EVER!!! And, our salesperson, Lewis, is absolutely worthless.