Good service, lots of products good place to go if you like animals!! Very reasonable prices and…read morevery pet friendly, lots of fish.

Best pet store in the Arklatex! I have recommended it to all my family and friends. Most helpful…read moreand caring staff around. I live over an hour and a half away and will only come here.

I have used various PetSmart for 20 years with several of my dogs. I had very skilled and caring…read moregroomers in Lufkin at first. The last few years have been bad. They have labeled my 12 year old dog as hard to handle and charge $10 more and on top of that, this last haircut was awful. She has long strands all over and her feet look chopped up. They should have took off money instead of an extra charge. My dog seemed extremely tired and was very shaky. Unlike, how she has been at other visits. I'm not saying they gave or sprayed anything on her but she wasn't herself. However I do not recommend this location. I hesitated to bring her back after the last few grooming hoping to find a decent grooming on the list. Nope it just got worse. Never again at the Lufkin location.

I live an hour away! I called to make sure they still had the red ear slider turtle. they confirmed…read morethat they had one in stock. I told the gentleman I was on my way and was driving one hour to get it to please hold it for me. He told me no problem, I gave him my name and headed up there. When I got there and asked for the turtle they informed me that they can't hold anything and they sold him. So a wasted an hour to be lied too! I then had to drive 2 additional hour out of the way to PETCO that held a turtle for me "considering I was driving so far away" The turtle was for my 3 year old best friends son's birthday, that has begged for a turtle since he could talk. Way to have great customer service PetSmart! my Family nor I was be visiting a PetSmart again.

I just bought a small $4 gold fish here. It lived for 10 days and then died. They provide no…read morewarranty on their fish like most pet stores do. The man told me that if I purchased supplies for my tank he would "see" if he could get me a new gold fish. Beware.

This was the dirtiest pet store I've ever been in. There were ants crawling on the shelves and some…read moreof the animal cages were so dirty you couldn't see what was in them. I wouldn't recommend this place to anyone.

James and Ashley are awesome and I know when we drop our dogs off that they are in great hands…read more Great groomers as well!

James and Ashley are amazing! my mom has used them for our dogs for years and she recommended them…read moreto me for my sweet pup when i needed a hospital stay! James was super sweet and updated my mom on how she was doing because i was so anxious about leaving her there. she was given a bath and well taken care of! He even stayed a little later so i could pick her up early in the morning before pick up. Thank you so much for taking care of my honey girl! -Tessia & The miller family

You'll never meet finer people or have better customer service. This business deserves all the…read moresuccess it can find.

Good customer service! I would recommend getting fish here even though they have a small selection.read more

Staff is very helpful and kind. You can tell they genuinely love fur babies!! It's a little…read moreexpensive but that's like any pet store nowadays. They have a variety of options.

I am giving 2 stars because Edgar was wonderful. I brought my Parti Yorkie in to get his first cut,…read morepuppy cut. He is 3 months of the 24th. The groomer was named Kenzie. First off, she tells me there is no such thing as a puppy cut and groomers don't know what that is. I'm looking at her thinking, I have had small dogs since the 1980's, before she was even born, so yes there is. Then she tells me she probably can't do the cut because it's his first time. One hour l get a call, saying she could not do what I wanted because he was too timid. I go to pick him up and he looks the same. I say, he always going be this way until he gets used to it. The next time will be the same. She tells me to get an electric toothbrush and run it over him so he can get used to the noise. What? What kind of unprofessional advice was this? I should have not left him, because of my conversation with her before. She wasn't even going to try. And had the nerve to give me a bill for $42. Edgar, the Manager was great! Who said the groomer was new. I could tell. But it was the know-it-all attitude she had, that got me, and misinformation she gave. Pretty Paws is closed , so I try PetSmart. No thanks, I will find a local groomer. Teach your new groomers to always have an open mind. And get rid of a know it all attitude, especially when they are NEW GROOMERS.

went to this location for the first time to have my Maltese groomed…read more the haircut was "ok", not great and had to point out the nearly 1" length difference on one side of her face since it was evidently not obvious enough to the groomer. the bigger issue with this place was how completely filthy it was. I saw dogs beng groomed one after the other and not one of the employees swept the fur off the floors or even the individual grooming station tables, including in between their breaks. i had black fur all over me when I left and my dog is a non shedding Maltese with pure white hair, not fur. she was covered in the dog hair from other dogs with who knows what they could possibly have. i bathed her the moment I got home and had to fix the uneven parts of her head and face. will not go back.

This is my baby's second home. I'm doing my residency at LSU and it's great to have zoo keeper to…read morerely on. They are super helpful since my schedule changes quite a bit and are very affordable. My dog isn't the nicest guy to new people but he loves coming here and a lot of his anxiety has already improved! The staff is always so sweet and knows who all the pups and parents are. I highly recommend!

Love this place. Our pup always has a good time and they are super convenient with their hours and…read moreflexibility. You can't beat their prices either

Never again. Hot. Hot. Hot. It must have been well over 100 degrees in their lobby area that reeked…read moreof urine where half a dozen small dogs or more were stuck in a caged area together, one of them coughing it's poor little head off. If you care at all about your animal's well-being, don't go to this place.

First of all the lady the groomed our dog the day of was rude bc she had too much on her plate…read more Fine whatever. She could have said i can't get to your dogs today when being dropped off. Our dog got dropped off along with another dog I brought at 9 and they still wasn't done when we went to pick them up. Well fine, we will go hang with friends in town no big deal but the point was she was rude about it. Then when I came to pick my dog up again like an hour later past closing time she still wasn't done. My dog didn't get a bathe and the cut was uneven from the head.(i got my dog shaved but the head and tail and the head was so messed up) and no my dog didn't have a bath. There was poop still on him. Not to mention the other dog I brought it didn't even look like it got cut like asked to. The only thing done to the other dog was a trim around the eyes. Secondly, she called me a few days ago and said my boss just called me and told me you left a bad review. I said yes then she proceeded to tell me our dogs did have a bath which was a lie bc there was poop on his butt still. She argued with me and got rude again then hung up in my face. Finally, I was going to be nice and I went to go back on the page to find out I've been blocked. So you want the truth. Here y'all go folks!

He needs to update his official open and closed hours. The hours on the door say 10 am -2pm closed…read moreSunday and Monday I was just there today and he didn't show for opening when I got a hold of him he says he opens at 11 on Saturdays . I corrected him because I was staring at the schedule on the door. It was already 10:20 by this time. And I had to run other errands. I wound up finding a better place to find rats that didn't smell like urine . He doesn't know how to count precise change back and when I originally started buying rats the price was 48$ the last time I purchased he charged me 59$ I asked why? He didn't bother to ask me. I think it will be a better idea to go elsewhere for my reptile baby needs. Folks avoid this place he either needs to hire help or close down because it really smells and the animals in there are in filthy cages , at least places like PetSmart and Petco know how to clean a cage daily.

Stopped by for pet supplies. Lights on. Sign says open from 10-2. We were there at 1:25 pm in a…read moreFriday. Door locked. No answer to knocks. Terrible parking lot. It's all tore up.