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    Petsense

    2.4 (7 reviews)
    Open 9:00 am - 8:00 pm

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    3 years ago

    Good customer service! I would recommend getting fish here even though they have a small selection.

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    3 years ago

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    2 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    PetSmart Dog Training

    PetSmart Dog Training

    (10 reviews)

    I have used various PetSmart for 20 years with several of my dogs. I had very skilled and caring…read moregroomers in Lufkin at first. The last few years have been bad. They have labeled my 12 year old dog as hard to handle and charge $10 more and on top of that, this last haircut was awful. She has long strands all over and her feet look chopped up. They should have took off money instead of an extra charge. My dog seemed extremely tired and was very shaky. Unlike, how she has been at other visits. I'm not saying they gave or sprayed anything on her but she wasn't herself. However I do not recommend this location. I hesitated to bring her back after the last few grooming hoping to find a decent grooming on the list. Nope it just got worse. Never again at the Lufkin location.

    I live an hour away! I called to make sure they still had the red ear slider turtle. they confirmed…read morethat they had one in stock. I told the gentleman I was on my way and was driving one hour to get it to please hold it for me. He told me no problem, I gave him my name and headed up there. When I got there and asked for the turtle they informed me that they can't hold anything and they sold him. So a wasted an hour to be lied too! I then had to drive 2 additional hour out of the way to PETCO that held a turtle for me "considering I was driving so far away" The turtle was for my 3 year old best friends son's birthday, that has begged for a turtle since he could talk. Way to have great customer service PetSmart! my Family nor I was be visiting a PetSmart again.

    Martin Kennel & Grooming

    Martin Kennel & Grooming

    (6 reviews)

    Where do I even beginning? I've been boarding my high maintenance husky with the Martin's for…read morealmost two years now, and it has been the best boarding experience my pup and I have ever had. I was a professional animal handler and trainer for 4 years, so it's normally very hard for me to trust my animal in someone else's hands, but the Martin's made it easy. I never worried for a second when she was in their care. They have a gorgeous, sprawling East Texas property, and she always came home tired from romping and playing in the fields and the various enrichment activities they planned for her throughout the day. The Martin's really treat every animal like they are one of their own. It never mattered if it was a holiday, planned trip, or short-notice emergency, they were alway there to take her in and look after her when I had to be away. I remember picking her up for a 10-day stay after Thanksgiving and their son told me she was sleeping in his bed every night. Unfortunately, I have to move cross-country soon and recently picked her up from her final stay. I know Timber and I will miss her "home away from home" and the family who's love for animals knows no bounds. It will be difficult finding a boarding facility in our new home because they have set the bar so high. They are a truly wonderful family that exceeded industry expectations on every level.

    I would give negative stars if I could. I am new to the area and was so excited to find a "doggy…read moreday care ". This was the second time I utilized the "day care". When I arrived to pick them up, I noticed one of my dogs eyes bleeding and my other was scratched up too. I asked if they had gotten into a scuffle with each other or what and they had no idea. The girl said it had to have been with each other because they were in a pen together (they have never injured each other like this). So they just get locked up unsupervised. I was in complete shock I just got my dogs out of there as quickly as possible. No one apologized or offered a wet paper towel to clean her eye. I am disgusted that a business can have such lack of respect for the animals in their care. I was supposed to let them groom my dogs in a few weeks but I will absolutely never take my dogs back there under any circumstance.

    Petsense - petstore - Updated May 2026

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