Locally owned business, that's a plus…read more Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee.

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I…read moresuggest this store. Just compare it to PetSmart next to it. And it operated by local people

I used to live in the area and He has the best corals and fish anywhere! He quarentines everything…read morehe gets in for 2 weeks. The corals he gets are either ones that Charlie propegates himself or gets them from overseas direct from the suppliers he has personally visited. He is now available online and Ships all over the US. His prices are extremely competative and the fauna is A+++!!! Definitely get in touch with charlie for all your saltwater coral and fish needs and he can get very rare specimens if you ask!! I have had several book quality corals that were definitely one of a kind!! Did I mention that he is one of the largest distributors of Saltwater corals in the Midwest!!

My husband and I stopped in today to check out the shop. Charlie was super knowledgeable about the…read moresaltwater which was the specialty in the shop and also freshwater fish. Can't wait to come back and look at all the corals & wreaths again!

John groomed my Cairn Terrier today. She can be a bit stubborn but respects John and even enjoyed…read morethe experience with him! John was very kind and gentle with her for a meticulous cut inc nails and teeth. We will see you again in a month. Thank you!

Very friendly and helpful workers and prices are decent for a speciality store. They offer a nice…read morevariety of items for all types of pets.

I received notification as a text advertising a $5.00 nail clip, so I went to the store with my…read moresmall dog. When I got to the back of the store where the grooming station is, there were no dogs being groomed, and the two groomers were sitting, laughing, and one was eating. I said I was there to get my dog's nails clips (I was carrying my pup), and the one eating said, "You'll have to make and appointment and come back later because we're busy." I replied, "It would take you five minutes and no one's here." They both shook their heads no. Seriously--no dogs there--there were two of them--and they didn't have time for a five minute nail trim on a tiny dog? I shop here all the time, but I'm rethinking my loyalty now. I can do walk-ins at Paws Up and receive friendly service EVERY TIME. Yes, it might cost a little more, but the customer service makes it worth it. Sorry Pet Supplies Plus, but you get a Pet Supplies MINUS for a grade.

Great selection, prices, helpful staff and good discounts!! They also have special events for…read moreprizes.

We ordered some special squirrel food for my sister to pick up . The person on the phone even knew…read moremy sisters name because she said we sound alike! What a great experience and a good laugh. And this from LasVegas to Normal... it's a small world

Awesome store! Great customer service, and lots of products. A great selection of stones as well as…read morebird supplies

Amazing selection of shrimp and other fish. Super friendly and helpful staff. Check it out!read more

How sad is it when you can't count to 10 I emailed them so we will see?…read more My last order I had a dead pleco, ordered 2 the 2nd 1died the next day. I was given a partial refund on the doa, why I was shorted on the refund God only knows, shorted about 5.00. I also noticed that negative feedback was also missing on their site, no phone number should be a WARNING TO ALL!!!!!!

Such a large selection for all animals. Nice gifts section with some cute puzzles. Their employees…read moreare friendly and Callie is great.

I really want to love this feed store. I have tried to shop there for over a decade, off and on…read moreagain, but every time I stop in, I am so disappointed. The staff is not particularly friendly, and while helpful, they leave one feeling as if they are an inconvenience or just plain dumb. The last time I was in, I had some questions regarding specific food for our puppy who needed, per our vet, a food that was more grain-forward, and the girl kept showing me high protein brands. When I questioned her again, she looked at her colleagues and rolled her eyes. It is not unreasonable to expect a feed store to have alternative diet options than just grain-free dog food and treats, especially at the price range they in which they are offering their products. What's more, puppy foods do come in more than just chicken, even in brands than what they offer. I went to another store, who offered to help me order it, and when I reached out to the actual company, they sent me my first bag for FREE! To be a local, small business owner is hard, I get it, but if you continually reject your neighbors, who want to shop at your business, we will just choose to go somewhere else. On another occasion, I was in line behind an older woman, presumably in her late 60's, who was inquiring about a job, she had completed an application, and had some questions. I was not in a hurry, was not upset, and had not expression to indicate that I was bothered - quite the contrary! The young girl at the service counter was so incredibly rude to this woman, snapped answers to the applicant, rolled her eyes, sighed loudly, and showed very visibly her impatience. The applicant walked out, hopeful. The cashier then handed the application to another woman who had walked up, who just slid it into a folder under the desk, and filed it. They both apologized profusely to me for the inconvenience and "bother," to which I replied, it is not a crime to seek employment. I explained that I was not in a hurry, and that we all should show kindness to those who are desperately seeking employment at this time of year. I did note that day that there are no older folks working there, and really no one of diverse background. It is all young girls. Strange really. Anyway, I realized that day, that this is not really a place I feel I want to do business, especially when every time I go in, I do not feel welcome to shop, to ask questions, or think they even appreciate me as a consumer. Too bad, as it is a very niche business and vital for many pet and livestock owners.

Worst pet shop in Champaign. They jack their prices on fish by 60% compared to a real reef only…read morestore like in Chicago., STL, Indy, and, ATL. They do this because there are no other saltwater fish store's here to compete with. They wanted 90 dollars for an Orchid Dotty back the size less than a minnow. I always cringe stepping foot in there. Never again. Ill take my 500 and go to Chicago and get alot of marine life.

i purchased rat food from here today and when i went home and put the food in my rat bowl i saw it…read morewas covered in bugs. the bag was full of bugs it was so disgusting. i went back to return the bag and the manager just told me "they are wheat weevils, it's just extra protein for them" ... i told her im just not comfortable feeding my rats bugs and she said "you just have to freeze the food for next time" like um no i shouldn't have to do that and the manager just did not care about my problem, didn't even APOLOGIZE for the inconvenience and was undermining my concern. i never had this issue with the rat food before and i definitely won't be going back there now because of how this manager dealt with my problem. they need a better manager who actually cares about customers and doesn't brush off their concerns.

Went to purchase a bubble tip anemone and only two tagged species of anemones available: bubble tip…read moreand mini carpet. Purchased the anemone only to discover when I got home it was a long tentacle. No tags were up showing mutiple AC species on sale either. This store needs intervention to ensure policies are in place. Now I'm stuck with an anemone not really suited for my nano tank.

Simply put, don't buy fish here. They low does all the tanks constantly for ice and now it appears…read morethey have med resistant ice in their tanks. Sick fish, dead fish ,all the time. If you ansoutley can't help yourself, use a quarantine tank for two weeks before letting their stock into your tank.

No. No thank you. I was felt up by one of the men that worked in the suit dept. At first I thought…read moreit was just me, It felt uncomfortable but then the friend I was with, mentioned it to me. I'm like yeah. Crazy. Also, the other workers seemed disinterested in helping anyone out

Amanda in Estee Lauder is just fabulous! Excellent customer…read moreservice. Great attitude also!!!