1. Define The Home

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Washington, IL

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Define The Home

3.0 (2 reviews)
Closed • 10:00 am - 5:00 pm

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8 years ago

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8 years ago

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Organize My Clutter

Organize My Clutter

4.4(5 reviews)
45.0 mi
Discounts available
Available by appointment

AMAZING-service!!!…read more I'm a super busy overwhelmed single mom, grandma, parent caregiver, business owner, nurse, 5 acre property owner, & landlord. Somehow after taking care of everything- "I always seem to run out of gas - when I finally get to my own bedroom!....PLUS I could hide it by shutting door!" Soon- it was overwhelming- I didn't even know how/where to start! I have so many talents.....but organizing/downsizing definitely NOT one of them!! 24h prior to their arrival I was getting panic attacks and extreme anxiety. I wanted to cancel- I was also embarrassed my room had got so out of control! Immediately they came in, no judgements and put my anxieties at ease right away. At first I was so anxious & overwhelmed, but slowly.... I started to see light at end of tunnel. My anxiety turned into excitement and inspiration. I saw the vision & was inspired to keep going! I feel I can keep moving forward with organizing other areas....with their help! I like that scheduling was so easy! $$ Pricing - trust me .. ...Single mom on very tight budget- I was VERY VERY nervous to spend $ especially so close to Christmas ! The piece/peace of mind was.... worth every penny (& more.) I like their "bag system" - which will allow me to continue downsizing even after they leave also. This is their expertise- the time savings were significant. With their help it allowed me to focus my precious time for the most impact. I highly recommend this team-becky & bri- they were also fun to work with. A++++ Can't wait for them to come back and help me get more areas ultra organized & downsized!! K---(51yo Nurse, single Mom, Business owner, caregiver, property owner, & landlord)

UPDATE 7-6-22 Well that was a little salty!…read more Becky did contact me immediately upon her reading the review, which is why it's now two stars (I am always going to give credit where it's due!). Her primary request was for me to change the rating and review, not about my concerns (this is where a simple "we can absolutely get her some training and do this better" would have been handy) After talking with her, I said I would be very happy to wait and work with them in June and update the review and the rating based on that experience. Well, June is here and I didn't hear from them, but I guess I know now why I didn't And that's too bad because I was actually looking forward to it. I wish them the best.

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Modern Furniture

Modern Furniture

2.5(2 reviews)
2.2 mi

Professional staff and good selection of furniture. In-house financing provided and they delivered…read moreand set up the furniture with no problems. Good customer service!

Worst experience I have ever had at a store! I would not advise anyone to visit them. Very…read moreUnprofessional owner! My grandmother (98yrsold) purchased a $700 recliner in Oct.14. She fell out of it 2x and 2 other family members fell out. When you lean forward to get up it tips over. I called and they said they could send someone out but would have to wait until they had a delivery in our town. Hmmm! Finally someone came out.. now he was about 6 ft tall and long legs, so therefore he found no problem with the chair. LOL! We had to put a folded rug under the front feet of the recliner so it would not tip forwardl While I was in Washington , I stopped in to question, and the owner was very unprofessional and spoke very LOUDLY to me. He said he did not send anyone out! I asked him not to yell at me. He said he wasn't yelling.. Well I would hate to hear him if he was yelling then! However his brother, who works for him said he remembered the person who had been out to our house come back to the store and was talking about it, but when I asked who it was he said he didn't know.. Now I would think if they worked for you; you would know who it was! The sales lady who sold the recliner to us was also there and she remembered us! She had very little to say probably afraid of losing her job (or getting yelled at)! I tried to talk to the owner and he kept yelling and threw his hands in the air and said "I'm done! I am not arguing about this!" and walked away. WOW! Pretty UNPROFESSIONAL l if you ask me.. what happened to customer service??? So I now have a chair that you can't even sit in! I would advise anyone looking to buy furniture to not consider this place unless of course you don't mind rude, unprofessional service with NO CUSTOMER SERVICE!!!!

Define The Home - homedecor - Updated November 2026

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