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    Define The Home

    3.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    7 years ago

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    Modern Furniture

    Modern Furniture

    (2 reviews)

    Professional staff and good selection of furniture. In-house financing provided and they delivered…read moreand set up the furniture with no problems. Good customer service!

    Worst experience I have ever had at a store! I would not advise anyone to visit them. Very…read moreUnprofessional owner! My grandmother (98yrsold) purchased a $700 recliner in Oct.14. She fell out of it 2x and 2 other family members fell out. When you lean forward to get up it tips over. I called and they said they could send someone out but would have to wait until they had a delivery in our town. Hmmm! Finally someone came out.. now he was about 6 ft tall and long legs, so therefore he found no problem with the chair. LOL! We had to put a folded rug under the front feet of the recliner so it would not tip forwardl While I was in Washington , I stopped in to question, and the owner was very unprofessional and spoke very LOUDLY to me. He said he did not send anyone out! I asked him not to yell at me. He said he wasn't yelling.. Well I would hate to hear him if he was yelling then! However his brother, who works for him said he remembered the person who had been out to our house come back to the store and was talking about it, but when I asked who it was he said he didn't know.. Now I would think if they worked for you; you would know who it was! The sales lady who sold the recliner to us was also there and she remembered us! She had very little to say probably afraid of losing her job (or getting yelled at)! I tried to talk to the owner and he kept yelling and threw his hands in the air and said "I'm done! I am not arguing about this!" and walked away. WOW! Pretty UNPROFESSIONAL l if you ask me.. what happened to customer service??? So I now have a chair that you can't even sit in! I would advise anyone looking to buy furniture to not consider this place unless of course you don't mind rude, unprofessional service with NO CUSTOMER SERVICE!!!!

    Define The Home - homedecor - Updated May 2026

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