No call no show. Spent for hours waiting for service that never arrived. Wasted 4 hours of my time…read more They offered nothing in the form of service recovery. Spend your money elsewhere.

I literally received a a quote and an appointment, when I showed up after loading my snowblower on…read moremy truck and driving it there, the front desk person looked at me like I was crazy...she said we fix appliances not outdoor equipment. When I showed herr the email between myself and the person who said they could fix it, she said it must have been a new pwrson. To her credit, she did 'call around' tonhelp me find a legit repair shop.​

My husband lovess Bensons. We purchased a new stove; it was delivered on Tuesday and today is…read moreFriday & we still cannot use the stove. No electrical cord. Why wouldn't someone check and make sure the delivery was complete? They assured us we would have a cord today ( Johnny Johnson) but the repairman came out and it didn't fit. Supposedly an electrician is coming tomorrow to hardwire it. "Who's on first here"?? Very dissatisfied!

my refrigerator went out, needed to replace it. trying to shop as much as possible by phone to…read moreminimize run around time. For two days tried to reach Sales dept. would get voice mail. I hate not getting a response! In frustration left simple voice mail stating" ...glad their business was doing so well that they didn't need to answer the phone!" The next day at 7:45 am Ben returned the favor calling at on conventional hour of 7:45 AM. Was not impressed nor I took care of business elsewhere.

Our thermistor went out on our LG frig last year. This service rep was quick to respond, identified…read morethe problem right away, ordered & replaced the part within a week. No problems since. Thanks for getting more life out of our appliance

I had a really good experience with this business, super nice, helpful, and cheap. Good group of…read morepeople.

Sherman$ cost me money!! part 2 We bought a stove from…read moreShermans that was "induction". They COMPLETELY FAILED to explain the features including needing to buy cometely new set of pots and pans for the "magnetized" surface and that the grills wouldn't heat unless a pan was sitting on it. To date Shermans has done absolutely NOTHING to correct my stove and refrigerator expenses toyaling an ADDITIONAL $500!!! Be careful in your purchased with them!

I recently purchased a refrigerator at Shermans. I paid $175 for them to deliver, install and take…read moreaway the old one. The salesperson stated that they would call me at 7 am on the given date and give me a 2 hour window on when the delivery would take place. They never called in morning. They texted late in the morning stating I was #10 on the delivery schedule. I replied asking for the 2 hour window, and they didn't reply. This seems to be a pattern with shermans and their incompetence. When they finally did show up, they stated they wouldn't remove the old refrigerator and left the new one just inside the house and left. Shermans never reached out to me to refund the money they took for the delivery, installation, and removal. I assume they thought they could just steal it. I was sent a text to rate their services. I rated it very low and stated I needed to be contacted over my refund. Again the ghosted me with no response. Several days later I received another text wanting to rate my experience. It had a phone number stating to call anytime during work hours if you have an issue. I called, no one answered. I left a message and texted back a 2nd time asking about my refund. I finally received a call from Kaitlyn Steffen (store manager). She had a waterfall of excuses on why they screwed up so badly, but when i came to my refund, they were only going to give me 50%. I stated without installation and removal the delivery charge is only $50 and I deserve more than that back. Kaitlyn argued that they brought it a few feet into the house, so she had to charge me. My point was that if they were not going to install / remove the old one, they should have just left it in the garage and not charged me the extra money to walk it a few feet into the house and then fail at the rest of the delivery process (install/removal). Kaitlyn, was obviously clueless on the phrase "customer satisfaction" and insisted on not refunding the proper amount. I have bought tens of thousands of dollars of appliances and furniture at shermans over the year, but now I know I will never shop their again. I hope their upper management understand how poorly their lower level managers are performing and how much business they are costing them. Sincerly, Very disappointed customer

Great place for quality reconditioned appliance.read more

From the owner: All appliances come standard with a 30 day warranty and have been reconditioned. Great prices and a…read morefriendly knowledgeable staff. Stop in and see the great products. Or visit our Facebook page

Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Called to ask about price match policy and the kid that answered stated he did not have to honor it…read moreif he didn't want to. Better just to drive to the Bloomington store.

Don't buy appliances from Home Depot! They train their salesman to take advantage of customers…read morebecause even if you tell them you don't want certain features, they include them so you end up paying more and don't realize it until they are delivered by some very incompetent delivery people! I haven't bought anything since I was screwed over 8 years ago. Highly recommend Lowe's! I have never had a problem with anything there!

Quality appliance parts today. Backed with great warranties and sold by Professional Part…read moreSpecialist. If you live in Peoria Illinois you can walk right in with your model number and be assured you'll get the right part at a fair price from a local business that supports families right here in Central Illinois. Call ahead with your information and they can have your parts ready for pickup or shipped right to your door. I have been getting appliance parts from here for almost 40 years with no issues that weren't taken care of immediately, In Person. Peoria is lucky to have Marcone Supply in the neighborhood. Thanks, David, Bruce, Kyle, and Everyone at Marcone!

I got raped with the price, expect to pay at least 3x cost…read moreAfter I paid they told me the parts I bought are no returnable

I purchased this bedroom set back in 2021. At the time they did not have available so they were…read moregoing to order it. I waited and I waited and I waited and I waited, months, and even now years and still never received it. Paid for but received it. Never received the stand or refund for the nightstand since I never got it. They kept saying that they were going to order it and that it was gonna be on the next shipment that they got and I never got it. I like the value of the set, but the fact that I never got my nightstand and paid for it and never got the refund made me never want to shop with them ever again. Kingston Queen Bedroom Set

Limited quantities of stoves. I was not willing to pay $800-$1000 for a stove plus $700-$1000 to…read morebring it to Peoria from another location.

Our refrigerator was not very cold and was full of food. My husband called on place and it would be…read more3 days before they could come out. We called Mr. Horner and he came out that afternoon. He found the issue and fixed it at a reasonable price. Definitely will use again!

From the owner: Since 1968 Horner's Appliance is family owned and operated. My name is Ken Horner and I have…read morepersonally serviced over 10,000 appliances over the past 35+ years right here in Peoria Illinois. I service most makes and models of washers, dryers, stove, refrigerators, etc.