I literally received a a quote and an appointment, when I showed up after loading my snowblower on…read moremy truck and driving it there, the front desk person looked at me like I was crazy...she said we fix appliances not outdoor equipment. When I showed herr the email between myself and the person who said they could fix it, she said it must have been a new pwrson. To her credit, she did 'call around' tonhelp me find a legit repair shop.​

Worst company to do business with! I have had them out several times and the washers and dryers…read moreare worse hen they are finished and costing me hundred of dollars!

my refrigerator went out, needed to replace it. trying to shop as much as possible by phone to…read moreminimize run around time. For two days tried to reach Sales dept. would get voice mail. I hate not getting a response! In frustration left simple voice mail stating" ...glad their business was doing so well that they didn't need to answer the phone!" The next day at 7:45 am Ben returned the favor calling at on conventional hour of 7:45 AM. Was not impressed nor I took care of business elsewhere.

Fridge was installed today after a few weeks of interruptions due to the pandemic. Fridge was just…read moreunpacked and out on the floor when purchased. Few weeks later the fridge is installed! On a Saturday, even.

Our thermistor went out on our LG frig last year. This service rep was quick to respond, identified…read morethe problem right away, ordered & replaced the part within a week. No problems since. Thanks for getting more life out of our appliance

I had a really good experience with this business, super nice, helpful, and cheap. Good group of…read morepeople.

Super friendly and helpful people, and so great to buy from a local "mom and pop" store!read more

We purchased a small mattress on Sunday and were promised a delivery on Tuesday. We are expecting…read morecompany and seriously needed the new mattress. We waited until the early afternoon to call and get a confirmation. However when talking to the delivery dispatcher we were told not to expect delivery until Thursday! We are very disappointed to say the least.

Great place for quality reconditioned appliance.read more

From the owner: All appliances come standard with a 30 day warranty and have been reconditioned. Great prices and a…read morefriendly knowledgeable staff. Stop in and see the great products. Or visit our Facebook page

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Called to ask about price match policy and the kid that answered stated he did not have to honor it…read moreif he didn't want to. Better just to drive to the Bloomington store.

Don't buy appliances from Home Depot! They train their salesman to take advantage of customers…read morebecause even if you tell them you don't want certain features, they include them so you end up paying more and don't realize it until they are delivered by some very incompetent delivery people! I haven't bought anything since I was screwed over 8 years ago. Highly recommend Lowe's! I have never had a problem with anything there!

Quality appliance parts today. Backed with great warranties and sold by Professional Part…read moreSpecialist. If you live in Peoria Illinois you can walk right in with your model number and be assured you'll get the right part at a fair price from a local business that supports families right here in Central Illinois. Call ahead with your information and they can have your parts ready for pickup or shipped right to your door. I have been getting appliance parts from here for almost 40 years with no issues that weren't taken care of immediately, In Person. Peoria is lucky to have Marcone Supply in the neighborhood. Thanks, David, Bruce, Kyle, and Everyone at Marcone!

I got raped with the price, expect to pay at least 3x cost…read moreAfter I paid they told me the parts I bought are no returnable

Limited quantities of stoves. I was not willing to pay $800-$1000 for a stove plus $700-$1000 to…read morebring it to Peoria from another location.

Our refrigerator was not very cold and was full of food. My husband called on place and it would be…read more3 days before they could come out. We called Mr. Horner and he came out that afternoon. He found the issue and fixed it at a reasonable price. Definitely will use again!

From the owner: Since 1968 Horner's Appliance is family owned and operated. My name is Ken Horner and I have…read morepersonally serviced over 10,000 appliances over the past 35+ years right here in Peoria Illinois. I service most makes and models of washers, dryers, stove, refrigerators, etc.