We organized for months to have our wedding here at TPC Piper Glen. The initial wedding coordinator Kellyn was great to work with. She seemed genuinely concerned that our needs were met and followed up at the proper times to ensure items were completed within the timeframe necessary. Even during Covid rescheduling, both she and the General Manager Ron were accommodating and understanding. They worked with us in all our uncertainties. She was great about initiating phone calls when needed. Where things fell apart is when Kellyn left the position and Bethany was put into her place. We could no longer get ahold Bethany, or anyone for matter, by phone. Messages were left, emails were sent, and a few times I even left voicemails for the General Manager which also were not returned. A few days later, I would get an EMAIL from Bethany in response. I gave my vendors Bethany's information as well. They ALL expressed difficulty getting ahold of her. I had also warned them in advance this might be an issue, and it was. This was all extremely frustrating. Come to find out, she is also working at another Country Club and splitting her time. Additionally, I simply did not care for her attitude. She acted as if she both did not know what to do, nor did she much care at times. We asked for set up of items for our wedding at the Country Club and left them with her and requested certain layouts. All I can say is thank goodness for Erik, because he seemed to know how to make things happen. Furthermore, we had selected bayberry linens and royal blue napkins for the tables and had made a special trip one evening for this selection when Kellyn was still there. Well, one week before the wedding Bethany tells me she is ordering turquoise linens with turquoise napkins because that is what was written on the original contract. Apparently, no one bothered to write down any information and put it into the contract after the actual linen selection was made. Thank goodness I had messaged my bridesmaids a photo with the color descriptions that night or there would not have been any record of what colors we were using. Bethany was able to order the correct colors and thankfully everything pulled together nicely. They placed colored glass beads I had ordered onto the chandeliers, mirrors under my flowers, candles around the room, spread my crystal butterflies and glass beads on the tables, used their gold chargers and cobalt blue water glasses. It ultimately turned out absolutely beautiful and the staff serving us that night was excellent with such great attitude and helpfulness. The outdoor patio area was perfect with white linens and candles along with couches and fire lighting. They did organize a golf outing the week of the wedding that worked out well. The food was also excellent. We ordered the Italian Buffet and had an open bar for our event. The parts that I was EXTREMELY disappointed with was that we were told the leftover food was not allowed to be given to us by Bethany ???? Excuse me ? We paid for this food that was not served. She said they packaged up 2 to go containers prior to serving and that is all they could give us. I had also asked for the servers to ask guests which flavor of cake they would like when serving. Instead, they just started handing out the first cuts before I stopped them and again instructed them to ask guests which flavor they would like. This was obviously not communicated by Bethany. Finally, regarding the cake, we paid $35 for a hand-sculpted sugar hummingbird to be placed on the cake by our baker. This was not saved and when we asked where it was when unpacking our things (which btw I left messages by voicemail for 2 days after which I finally resorted to email on the second day which she answered the day after that) Bethany told us it was thrown away since we did not ask her to save it. I mean, shouldn't that be obvious ? It was huge! She also told us they had boxed up our cake for us to take home so we thought it was like 1/4 if the cake left in a box. The next day we go looking for the cake and can't find it. She had placed 4 pieces of cake in a to go container. If we would have known that's what she had done, we would have asked for the 6 slices laying on the cake table also to be packaged up to take as well. Finally, we had to walk up to the band ourselves to tell them we were ready to be announced. Bethany had told us she would do it earlier; however, when the time came she was not found. My final issue was payment. We were told the final payment was due a few days before the event. During the golf outing Wed., we handed her a check. Well Thurs. we get an email that she cannot accept a check ! He called and called Thurs. to give cc info. finally. We had a wonderful time despite the lack of coordination. In a nutshell, this is a beautiful place to host an event. Most of the staff is very nice and helpful. TPC just needs to find the right full-time replacement for their wedding planner. read more