This was the worst ever place to have your loved one taken for their final care. The people were not attentive to the families needs, they were never around when something was needed to be taken care of. There was not enough seating we had to ask for more and they were not helpful with the CD of pictures( not everyone knows how to do that kind of thing) The worst part was when I called with my concerns the man was extremely defensive, rude and honestly a jackass. I explained that I totally understood that my granddaughters body was in extremely bad condition and I was sure it was a difficult job to try to make her presentable, however they are suppose to be professionals and should be trained to do what they can and if not presentable tell the family
and if they didn't know how to work with African American hair they should have gotten a professional or called the family, his response was "the family didn't give use any hair products to use" REALLY?!?! Then he proceeded to graphically explain the condition of my GRANDDAUGHTER'S body in detail, as if to get me to shut up. Didn't work jerk! I have worked for more than 34 years in the medical field, UC Trauma Center and I've seen a lot. For him to try to shut me up and make excuses because they did a horrible job makes me sick! They could have asked the family to make the decision as to whether to have an open casket or not, again no one bothered. At the meeting prior to funeral they mentioned they weren't sure if they could have an opened caskets but again never offered for the family to make final decision. Please think twice before using this place, its the last time you'll see your loved until to get to heaven Then of course it won't that TP White did a horrible job! read more