We had a bad experience .Couldn't get any help.Once they got their money we couldn't get calls…read morereturned paper work done right.Paid extra to have them do paperwork for insurance.We and the company my son worked for did all the work.

Do not recommend, worst experience, disrespectful to family…read more A moral issue that was very disrespectful to my Mother and our family. This has caused additional emotional distress and added to the grieving process. The entire experience with Tufts was overwhelmingly stressful. Cutting my Mothers hair, not returning phone calls, the sub-standard work by Tufts Riverview Monuments, and the lack of compassion has prolonged the stress and emotional anguish over the tragic loss of our Mother for several months. Tufts cut my Mother's hair very short without contacting our family for permission. It was very short and tightly curled. It didn't even resemble her, they radically changed her appearance. Her hair was always long. On the day of the funeral, our family was completely shocked and appalled to see what they did to her hair. Previously, I told Julie Tipton that her hair was very thin and gave her a headband for her hair. Photos were also emailed prior to the funeral. Pushing her hair back with the headband (which everyone knows that is what a headband is for) and combing her hair straight was what should have been done. Their total disregard about this issue made us feel like our Mother and family was unimportant and just another number. We paid in full the day of the funeral ($13074.12) and the perception that they demonstrated to us was "they were paid, it's over and done with, it's your issue". Tufts was not even professional enough to return a call to a grieving family regarding an issue that was very important to them; such a lack of compassion. Calls: 1. I left a message for Julie Tipton at the front desk. No return call. 2. I called Larry Schildmeyer. He was standoffish; expressed no concern about her hair other than they had "someone" come in to do hair, and that he would check into it. They also made an error on my Mothers cards. He said he would check into that as well and call me back. He left a message regarding the cards, but no response regarding my Mother's hair. 3. I called the office and asked to leave a message for Larry Schildmeyer that I still wanted a response regarding her hair. No return call. 4. A few days later I called and spoke to Linda, the office manager, who said she would check into it and call me back. No return call. 5. Visit: Another trip to the funeral home had to be made to pick up corrected cards. The person at the front desk told my friend that after a body is embalmed, their hair becomes very brittle; they have to cut it to do anything with it other than use a wig. THIS IS NOT TRUE. I checked with another funeral home who assured me that it is always customary to ask the family prior to cutting hair unless there is head trauma. They also informed me hair does not change texture and is just washed after embalming and can be styled. Tufts Riverview Monument Company did an extremely poor job of engraving the information on the existing cemetery monument. Another shock for our family causing more emotional distress. Peggy Schildmeyer acknowledged the poor quality job they performed, and said she could not assure us they could correct it without causing damage to the monument (prior cost for monument $3223.72). She reimbursed us with a $250 check that we initially paid them to have the work done. The check, in no way, relieves the emotional distress due to the constant reminder when visiting the monument because of the permanence of such a poor quality job. Review on Behalf of the family of Jacqueline Wilson

I'm extremely disturbed and surprised by your marketing practices. What you are doing is so…read moreoffsetting and in poor taste. My father who has been the caregiver of our mother for the past 4 years of their 57 Year Marriage and he attends an informational gathering to learn more about cremation process that you hold at a restaurant names "SMOKING BONES" Shame on you...I'm so disgusted by your lack of sensitivity. I will make 100% certain my family and anyone I know does not use your service...... Simply NOT Funny.

I want to thank Mr. George Lefton for his very thoughtful care and compassion as he attended to my…read morefamily during this very difficult season. My beautiful mother was promoted to GLORY and had made her own final arrangements. Mr. Lefton provided excellent customer care for mother's remains. Mother made these final arrangements in another state and Neptune completed the process with loving care. Thank you from our family. I plan to use Neptune myself as my mother and brother did. Scripture tells us to always think good thoughts and records everything we say and do. Neptune did good and it has been recorded.

Can't get them to return calls or take care of us.We have been working with them since first of…read moreOctober.

From the owner: The premier funeral service and cremation provider in the greater Cincinnati area. We have been…read morefamily owned and operated since 1840. We also have a large selection of memorials and monuments for sale. We specialize in celebrating your loved ones life by creating a personalized funeral service.

Horrible experience found someone else's name inside my daughters ashes. Rude insensitive owners…read morewho just want your money. Will not cooperate with the investigator I hired, had no sympathy, no explanation no proof. Will not allow the investigator to access my daughters cremation documents or explain their process and chain of custody safe guards. All the documents I have show no consistency or order you would expect to find in a place performing cremations. They are dishonest and shady people who wasted my investigators time giving him the run around and wasting my money. There are no laws protecting you in this situation so make sure you trust someone to stay during cremation. These people don't care about your loved ones only your money.

Great experience. The gentlemen that picked up my grandfather were so nice and respectful when they…read morearrived. Made all of us feel like he was in good hands. Also, the cremation waa completed much quicker than we expected.

Chris with Moore Funeral Home made my family's experience in preparing our Dad, Charlie Matthews…read moreSr,for funeral. Very comforting and caring above all expectation. They helped us with our Mom in 2003 and my husband and I plan for them to do the same for us. Did not make my little Dad look like a clown. Natural. I HIGHLY recommend these wonderful folks!

Is it weird to 1) review a funeral home and 2) give it five stars?…read more When a shocking death occurred in our family, Moore's Funeral Home in Newtown was called upon for the arrangements. The folks running the show couldn't have been been more considerate and forward thinking during this very trying time. They listened to input from and appeased multiple family members while staying true to what the deceased would have appreciated. Their arrangements for the visitation were quite personalized, and the Moore's people were well prepared for the many, many, *many* people this visitation would bring. The line outside the funeral home was *very* long, and people from Moore's walked around asking if people needed anything and generally made sure all was as well as it could be. They had a guestbook to sign outside while in line and even provided lemonade on this extremely hot day. Inside, the same consideration was given. From photos to music to videos, Moore's provided so many ways to show the deceased's personality. And the venue did not feel like a funeral home (if you could see past certain items). There were so many windows and so much light, the home was so open and the decor was so tasteful that it felt very much like someone's house. The funeral itself went smoothly, as well. This was an intimate, family-only affair that began with a short, personalized service at the funeral home and proceeded to a nearby cemetery. Again, the people at Moore's were very gentle when transitioning us from one activity to the next, and they were quite attuned to when they should approach family members and when to give them some private time. Everyone at Moore's was quite kind and considerate to my family, and they certainly made this difficult time a bit more bearable.

Carol Ramsey was my associate. My mother passed away in October and Carol handled all the memorial…read morepark details. Excellent job! I then chose to go ahead and purchase my grave marker. (I had already purchased the grave site.) She handled all those details, too, including that the marker should be installed in 2-3 months. Carol called yesterday--it's installed. Yes, it was expensive, but Carol's service, for both my mom and me, could not have been better.

Well maintained grounds and the staff was very caring and knowledgeable. I needed help to locate my…read morefather's gravesite and the office staff and grounds maintenance team were very helpful.