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    Toy Barn

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Toy Barn

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Toy Barn Photos

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    2 years ago

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    ER Autocare

    ER Autocare

    2.7
    (18 reviews)

    In all honesty, I'll be back. Just need to qualify that. I'll be back for oil changes, probably…read morenot much else. I was in recently. Brought my RAM truck in for an oil change and a 20k mile check up. It's in the book, it exists. There's nothing to it, really. I even brought in the truck's manual with me to go over what it called for. Just look around, check a few things, all good? Yup, move on. They told me they would do it. That's why I got my oil done 2500 miles early. I wanted that on the books for future value non-sense. Now, maybe it's because I have more grays than anyone affiliated with this company. It just seems to me that when you say you're going to do something and it's important to your customer, you just do it. Apparently, some shmuck with a wrench in the back decided this wasn't worth his/her time and so it wasn't done. On the bright side, I wasn't charged for it, I'm sure nothing would have turned up, it's a non-event... except for the fact that I was told it would be done. For god's sakes people, just take 15 minutes out of your day, poke around, shake a stick at it, make an old man happy. Aside from that old man jibber-jabber, place was clean, service was prompt, ready when they said it would be. (on sawmill)

    Dropped car off as Maintenance Schedule was due and check engine light was on. Left car for 5 days…read more Picked car up and son drove home so I didn't see Maintenance schedule still on and overdue as was the check engine light still on. Returned that afternoon a little frustrated but refrained and they reset everything. Now I was thinking to myself they missed this and then didn't even top off windshield washer fluid, typically as a customer service when getting maintenance routine, fluid checks, etc, I would assume they would top off as part. Now the end, check engine light comes back on, so return, he says evaporator warning, well now I question if they ran any diagnostic or did anything. I politely questioned why this was not caught when they had it for 5 days or why was it not questioned on your end? His response was sophomoric as I didn't request that service, but when doing a maintenance service and seeing schedule and check engine light why would you not question this. Simply put I will never return and obviously do not recommend. The employee dismissed me and told me to have a good day, twice. So not his issue. Should have gone to Blagio's from the start, I guess this is why it takes 4 weeks to get in.

    Luke's Auto

    Luke's Auto

    3.6
    (98 reviews)

    I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

    The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

    Toy Barn - autorepair - Updated July 2026

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