I have been with them for 8 months. I have noticed a huge decline in my business three months ago. I mean significantly drastic. The only way they call you back is you owe them money. I did a five star review I take this back . I am looking for another company, any suggestions anyone? read more

I paid them money to set up a website and help my business and never heard anything from them I would never invest your time or waste your money with this company read more

Do your research. They are not honest will backburner you on the first day. Do not accept there excuses. Stephan Brown is a rep you could deal with. Do not trust him. First meeting I had was developer James Arpee he was 20 minutes late. He or Stephan had a meeting, so this means to me my time slot was not important. At that point red flags went up. A day later I asked James to call me, the next day he sent me an email stating James, "I need the complete list of the workTownsquare Interactive is doing for my business. I also need verification that I will own the website I also wondering why it takes 19 days to make" James sent me an email the next da saying "Good morning Dennis, No problem, Stephan will actually be providing you will a list and explaining the site sometime today. That call never came. This tells me that they do not care. I told them to refund my money they said it would be August 6, it never happened. They are cooked, corrupt equal to used car salesman. I told Stephan he did not "close me" if they would have done what I asked and expected of them I would not write this review. dont go for the hype that they are publicly traded look at Walmart they are public and they treat the customers like crap selling crap. Use a smaller company, they will work for your business, they know there name is on the line. any questions my email is jcselectrical@ymail.com read more

worst media company ever. We paid for their service for a year. They did very well, when we cancelled their service is when the problems started. They would not release our website, nor our domain name. When I tried to contact them via email the emails either came back as undeliverable or there was no response. This company is horseshit, and deserves to go out of businesss. DO NOT DO BUSINESS WITH THEM!! read more

This company means well but they do not have the resources in place when they're a bit dishonest I run a small handyman business and I pay Town square Media every month like a slot machine and my results are 0 to 9:00 I get promises and a bunch of smoke and mirrors I've had to complete most of the tasks and higher outside companies in order to be able to succeed somewhat to make matters worse they're holding my website over my head after promising me that I could take it with me if we parted ways I'm more than disappointed in the scandalous ways that they are handling these situation and I'm very disappointed to say that they have full tricked and taken advantage of me read more

Great Company and great values! The on boarding was so easy and their customer support was above and beyond I would recommend this company to anyone that I know and any small business looking to grow! Don't listen to the other reviews they are liars!! read more

Absolutely garbage company. They sell you a package saying it gives you a bunch of different things. Then once you give them money they do nothing. You dont get an account manager, you have to call a number. Nine times out of ten they won't answer. They actually left my website worse than when they started. Dont, please don't waste your money. There are better options out there that will cost you less. By the way, their app and back office stuff is trash as well. If you're using any other program then you are lightyears ahead of where this software is. I wish I could give them negative stars. read more

When we first decided to go with Town Square, they were much easier to communicate with. They've revamped their customer service and downgraded their support. I would NOT recommend doing business with them now! I don't know if they outsourced their "creative department" but they say they're working on something and you never hear from them again until you send a "remember me?" email. Today I asked if they design new logo's for companies and they said "Yes, we'd be happy to do that" I sent our old logo at their request and they added it to our webpage on a business card looking thing in the corner. It looks awful. This is a very expensive company, and it's not worth even a quarter of what they charge now. STAY AWAY FROM THEM! I'm not sure why Yelp thinks we're in California, but we're in Montana. read more

My experience with Townsquare Media and their affiliate Townsquare Interactive was horrible!! I was a loyal paying client for nearly 5 years. I had a duplicate Google listing and simply asked them to delete the duplicate. They deleted the wrong listing and lost 80 of my Google 5 Star reviews and couldn't get them back. This is how they rewarded me for my loyalty. I finally broke away from them after they tried to thwart my efforts to move on. They left me such a lame response to my review it's not even worth reposting. I would stay far away from Townsquare Media and Townsquare Interactive!! I can also see from the other reviews on Yelp that other people have had similar issues. They're a joke of a company!! read more

I'm a roofer. In 5 months they never got me 1 call. They also had me listed as primarily a handyman. They advertised specifically where I didn't want them too and didn't advise where I asked. when I asked to cancel they said they would have their billing department call me. do they waited till the next cycle to call me and billed for it. Disgusting company. read more

If I could give you no stars I would. Your company did not even help ours get more customer. I canceled 3 times in the last 3 months yet you still keep billing me for your services and refuse to give me a refund! Will never do business with your company!!! read more

Well - it appears my Google Review was deleted so here is the long and short of this company: UTTER CON ARTISTS. Firstly, I never post reviews. We hired Townsquare and it was a nightmare. This scam artist company conned us out of $9000.00ish while providing NOTHING. DO NOT BELIEVE ANYTHING THEY SAY. They have no business providing any services. They will make excuses and tell you that "it takes time." Nonsense. This flimsy excuse is their way of milking more money from you with monthly charges. They also make it nearly impossible to cancel. There's some supposed "chain of command" that cancellations must go through - again, another way to milk more money and never process cancellations. We received ONE call through the garbage site they built. That ONE call - was from an individual who we had a working relationship with. When you hear of deceit and schemes - this company matches every criteria. The lack of remorse or accountability from them is inhumane. If you are looking to "hand" money to them with no product being provided, this is the company for you. But if you end up going that route, just donate to the homeless or a charity, at least your money would be going to a positive cause. These thieves are the lowest of the low. Lastly, if you are going to respond with: "We are sorry to hear you did not enjoy your experience. A representative will be reaching out to discuss your concerns and complaints and determine a resolution." DON'T. That ship sailed a while ago after your failed promises and lofty BS stories. How can you resolve this? Do the right thing and provide the services you were hired for. If you cannot or will not do that, do the right thing and don't take on these responsibilities. read more

I made it abundantly clear what our expectations were in using them. My only request was to stop showing up in our previous working location and be able to be found in our current location. They told me that would be no problem. 4 months later I am no closer to this as I was myself, but I'm $1,200 in the hole for absolutely nothing. Also-- you'll get promised that you get to keep your website they create for you, but the moment you stop paying they close your site but own the domain name. Just throw your money out the car window on the highway. It's worth about as much as using this service. read more

After some eight years of service and after a company reorganization, they became adept at what they couldn't do. They failed to proofread their own work.They couldn't make the payment portal work.What they couldn't do was take responsibility for disappearing client entries. What they couldn't do was continue to service my business. read more

Horrible service, slow to respond, lack of experience. No effort. A manager agreed to refund me (in writing) months repeat months later still battling to get refund for Townsquare's failure to complete tasks in agreed upon service. I do not recommend. read more

(For some reason, Yelp has me listed as being from San Francisco, CA, but our business is located in NC) Definitely approach with caution! I learned A LOT about this coming AFTER we had signed on the dotted line! However, the very first interaction with their salesperson was a good one but that person has left the company. We bought into the idea of using them based on that guy's level of professionalism, but now I'm wondering what's really the truth. They botched our website so badly and actually went live with a site that any amatuer web builder could have done. It was the WORST! Then they continued to try to bill us for services even thought they were "promising" us that they would rectifiy the situation and give us a quality site. That did not happen! Instead of working with our current domain, they created ANOTHER domain that we didn't even know existed until a customer informed us of its existence! Needless to say, we had no idea how many customers attempted to reach us via the "new" site/domain which, of course, had us looking pretty bad. Now...they are demanding $300 in payments for the time they supposedly suspended payments while they corrected their mistakes. Before I said, "Yes" to their services, I was shown multiple sites that they'd "supposedly" done which were quite nice but now I'm wondering if those were even actually THEIR work. Very disappointing! read more

ATTENTION EVERYONE: This company is a scam and they will steal your money and not perform the services they agreed to. I wish we had read these other reviews first from people who have also learned the hard way. I didn't want to leave a negative review and told them that when we closed our account with them, I just told them to do better next time because they are hurting business owners. However, after an email we received today I have decided it's the right thing to do by warning others. We trusted them with two of our companies, at $300 each per month, so $600 a month total and they never did a single radio commercial or many of the services they promised us in 6 months. We closed our account with them last month finally and now they are attempting to collect an additional 500 some dollars from us so we will be taking them to court. Please also be wise enough to audio record everything they say as our attorney claims this is what will win our case. Otherwise you may have no way to defend yourself from their devious actions. We were promised so many things that proved only to be lies. RECORD EVERYTHING!!! It won't allow me to post my review without at least giving 1 star, otherwise they would get the ZERO they deserve. STAY AWAY from TownSquare! read more

Townsquare interactive are all crooks,and liars and snakes. They were suppose to do him a website and never did but went on his bank account and stole his money and even stated to him after my boyfriend learned they took all his money that they were not refunding him. Whatever y'all do. Protect your bank accounts bc they have a way on going to your account and stealing your money like they did to my man. Even didn't do him a website but my man ended up making his own website. But be aware they are crooks,liars and sneaky. Don't go to this company if you want to keep your bank. read more

A complete waste of your company's revenue. Unfortunately, I did not learn my first time around and allowed a persuasive employee to convince me to try again. This post could go on for days, but hopefully, I can save you both my anger as definitely our company's frustration. Your business is of no value to this company, period. There will never be a time or point when you speak with the same person twice. Once you point out their numerous inconsistencies, the rudeness begins. Please choose another company. Johnny Rivers COO Battle Ground Tours read more

Town Square Interactive is trying to tell me they rendered me services and refuse to refund the money they charged after they told me they are not able to render me services. This is a very lame, fraudulent, and screwy organization. Avoid these people at all cost. You have been warned...!!! read more

DO NOT USE!!!! I have had a horrible time trying to deal with townsquare. They give you the run around and stop answering phone calls when they don't want to help you. They are really negligent to hold my data hostage and I will be filing a complaint. They are holding my google accounts hostage and I can't access my google account for my business. Its horrible. I will never work with them again and I will be letting all of my business owner friends know NOT to work with them. (Plus, almost all of their good google reviews are fakes from their own employees. Very deceitful!!) read more

just now NEW I wish i could give 0 star to this scammers,once you decide not to use their services they keep on charging you for services and they change from nice to rude when you call to have the problem resolved. Stay away from them. read more

I needed help with SEO and local SEO. They convinced me to also redesign my website. That was a mistake. I waited for months because of two redesigns. Both were trash. I had to be on them repeatedly to get an almost satisfactory result on a website. When it was finished, they wanted an exorbitant amount of money to host and offered next to no support. Literally barebones. I wanted to write blog posts, but the interface was totally confusing. I couldn't edit my own website. They offered no user manuals or a FAQ on how to do anything. In the end, I am no longer a user of that site and went back to Squarespace. As far as SEO is concerned, I have no idea what worked and what didn't. They sent a report but I'm not sure of what it is exactly. It shows hits, but most came from North Carolina. I'm in NJ. The site designers are in NC so did they really help? I spent hundreds with no ROI. read more

I called townsquare to build a websight for my dog to promote her. On the first phone call it was great i talked to three young guys and all were promising me the world designing my websight for my dog who is a star. It's been a month a few days ago and my websight is far from completed properly. O must of made thirty calls in this month telling the designers what's wrong and they say they well send it up he fixed and it dosent get done. i've worn out my welcome calling these pll because they drop the ball each and every time something's added or needs to be corrected. I must say the second person i say one could not get me onboard fast ebough to take my money to start the sight and from that point till now its been a very stressful and unnerving experience.Theur younger staff have no customer service skills I had one young lady yesterday yawn twice immediately on the phone when i called them to fix my sight once again. One thing up making it look like a dropped call. Obe who sent me five text to show me how to fix my websight. I've never done this before and they all kbee this on day one. I highly don't recommend this place for any of your digital needs especially for a websight to promote a business. It's been a horrible experiance and has taken the joy out of my dogs accomplishments thus far in her young life. I'm no longer continuing my service with them monthly at 320 and will pay a one time fee to set up shop somewhere locally. Whete they take the time to do things RIGHT the first time. Lynn L read more

We have never done business with this company, because they continue to call us multiple times a day with sales calls and they lied to us about our listing just to make a sale. We have asked them to stop calling, but they still continue to call. This is harassment. Do not deal with this company EVER. read more

I've never left a one-star review for a company, so this is the first. I don't know what is up with this group, but I submitted an online form for information about Townsquare and lead generation. I progressively got 3 or 4 phone calls, all by different people within a day. From a sales standpoint, terrible. Then talked to someone for maybe 3 minutes when I answered one this morning. Waste of time. What is with the pushiness? Why isn't your company culture changing when there are this many bad reviews on here? Just from the lack of clarity and the overwhelming number of phone calls, I wouldn't want to work with this company. I was told that they also don't work with individuals who work part-time hours, and that was the end of our call. Y'all need to find someone to help with your company leadership. There is plenty of folks who would like to help y'all with this I'm sure. May God be merciful to y'all so you can turn around from whatever is going on. read more

They have consistently provided quality service and excellent customer experience for us and our needs. They are affordable and that means so much to a small business, but we always feel we receive 5 star assistance. You need to be sure to understand how the process works and the time it takes to produce results and be patient because that is how it works!! There is no quick fix process to consistent web marketing and you need to really be an on-board team member. We have been with Townsquare over 3 years now and we really appreciate all they do!! read more

Townsquare Interactive - Our beautiful website designed by Townsquare Interactive which reflects what we do and who we are so well! - Web Design Near Me - Charlotte, North Carolina

If I could give negative stars I would!!!!! I have been with this company for 1 year for 6 months I had the FULL PACKAGE in which my website wasnt live for a reason unknown to me... They take forever to actually do anything it is a basic website template they dont do ANYTHING extra! Do yourself a favor and just go to website template service its the SAMETHING ! they did nothing to gain me any type of following the key words I provided Im still at loss of what i actually paid for BUYER BEWARE THEY DO NOT DO WHAT THEY SAY THEY WILL DO... ABSOLUTELY DO NOT RECOMMEND read more

We wanted to leave a review about our experience with Townsquare Interactive. We have been with them for 4 months and we are happy with what they have provided us with so far. There are no issues with billing. When we had website issues we went back to them and they did respond and correct what we wanted. They always follow up when they are working on a project or correction. Additionally, I wanted to compliment how easy their platform is for the owners! How easy it is to navigate to make changes on our own, when available. We were able to modify/correct things without even letting them know it was an issue. Ease of use for sure! We love the app that allows us owners to communicate with our clients from anywhere at anytime! Our intentions are to change our review to 5 star with six more months experience with them. read more

I would give 0 stars if I could. Chris from town square interactive "helpers" me sign up. Lied about being BBB accredited and didn't inform me properly on the details. (Also my fault for not asking first) I looked at their reviews and decided I didn't want to work with them. I asked for a refund the very next day and never got a reply. Will never work or recommend these scammers read more

The first year and half was outstanding. The last 8 months were a nightmare. A member of their PCC team decided to change our $4000 monthly campaign to mold remediation leads instead Basement Waterproofing leads. We lost 400,000 in revenue due to this unconscionable mistake. Business owners beware, if they host your site and decide to leave later - the will hold your site hostage. they will tell you, your site is on their platform - and they will not release it. Stay away. read more

Someone called me from Townsquare and at the time we were using another company for SEO. After reaching out to see if we could discuss packages and pricing she never gave an exact answer but insisted on knowing "my budget". If you've ever worked sales or have been sold dreams you know this is similar to a car salesman asking "well, what would you like to pay monthly?" Rep kept asking if I had the login information for our website which outside of SEO falls in line with the reviews regarding them hijacking your site. Once I read the reviews I then ignored the reps call. She then sent an angry email about how I wasted her time and should be happy someone wanted to help my company's SEO. She also stated that she blocked our company from their "list". Thank God. Good job on not building value successfully rule number 1 in sales. Certainly glad we didn't go with Townsquare! read more

I don't know why I didn't check yelp sooner they deserve 0 stars for a half built website that took weeks to work on . corporate is disrespectful and they won't give a refund even if the website isn't how you want it . AVOID AVOID AVOID . two businesses they worked on for me for something that looks like it was made it AI . honestly I pray you never choose them . SquareSpace will build you something better for a fraction of the cost . read more

Should never have given them a second chance! Hired them to do SEO work. Sounds like they only worked with our site twice in two years. Every time they access our site we have to give them a code. That only happened twice. Claim we were doing well so no tweaking or SEO work needed to be done. This came from multiple representatives. Asked if there is a smaller price to pay. They said if I am doing well they should do well even if no services are being provided. If I had paid more than roughly $6,000 I would be suing. Going with a local company that has great reviews and is going to do so much more and actually provide a service. read more

if I could leave no stars I would. this company scammed my husband they ensured us it would take a month to start getting leads and after the month of not getting anything my husband decided to not pay another arm and leg because it was just a waste of money. My husband spoke to someone late November telling them he wanted to cancel and they said they would have someone call us back Did they? NO. but come December calling to collect their payment which we told another representative that we wanted to cancel so just kept getting the run around that they can't Cancel because that's "not their department" and would have someone call us back. Now towards the end of December they're calling saying that we can cancel but if they don't receive a payment for December they're sending to collection. UM NO That's not how a professional business works. We have all the receipts and messages of us trying to cancel and so if we get sent to collections we will get lawyers involved !!! DO NOT RECOMMEND this scam marketing! read more

Absolutely the WORST marketing company EVER! They hold your website content hostage, the log-in does not work, any change to the website takes 5 days or more and then it is not done as requested, no-one can leave a message on their customer service line - Absolutely complete waste of money - can't stand this company!! read more

Total fraud. Do not believe them. They take the credit card charge it and that's it. Total fraud. The guy Joe Schiner charged my credit card even though we agreed not to charge until we agreed. Still took $400.00 when we complained he says it will be refunded in 10 days. Two months ago but now they don't reply any more. read more

I worked with Townsquare Interactive for 6 months and in that time my company was de listed from Google and they did not tell me. They also set up directories with incorrect information. They destroyed my ranking existence. Don't trust them. read more

So first of all they are a ripoff they charge way too much and don't give you anything in return, and when you call them for updates or for a simple fix they won't get back to you for weeks . such a bad customer service , and beside that they won't care about you business after the deal is closed and got your money . I made a mistake I didn't check their reviews before I signed up with them . They do have way too many bad ones . don't fall for there sales games . read more

Used them for many years. I didnr have to worry about my web presence with them. They called me to review my metrics consistently and to update my web page. Nothing bad to say. read more