After my complain they did refund. But one thing is true about them is they will follow you till you get agreed and pay service then later they disappear. they do not do SEO on your website because it is not useful for them as you can stop any time. if website is yours you can keep doing business in a good manner. But when they creat a website they control it and the moment you stop paying subscription they will cut your name out from the website so later can replace with another company name. This is my second company and I figured out how they do business. see below for previous history read more

Townsquare Interactive - Web Design Near Me - Charlotte, North Carolina

Townsquare interactive NEGATIVELY affected my SEO. They have costed me thousands in business. Please if you read anything today, read this. DO NOT CHANGE YOUR WEBSITE. Every time you change your website dramatically, you will fall in ranking substantially for a long period of time. Especially when choosing TSI. They could not seem to figure out how to smoothly transfer the website change. My website was never fully indexed on google. TDLR: 1) My website didn't fully index in the 3-4 months I used them. 2) Title tags were atrocious. Zero thought went into them. They targeted keywords that meant nothing. 3) I worked on my own SEO for hours trying to fix their mistakes. 4) They charge extra to run banner ads but say they don't have any way to see their performance. 5) The salesman lie. They got me good. I fell for it. I wasn't even going to write a bad review after all this until they charged me for an additional month. I cancelled the day before getting charged and they said it was too late. There is much more but it's hard to write about my experience without getting angry, so this will do. read more

Townsquare Interactive - Ranked 5th by myself. TSI took me to the bottom of google. - Web Design Near Me - Charlotte, North Carolina

This company is terrible and i cannot recommend them less. Besides the terrible service and in ability to follow up and do what was asked of them. I had a website that they insisted i transfer over to there hosting platform. Only to find out that when i wanted to go with another company a couple years later they claimed the website was their property and they owned it. I had my site hosted on google and switched to their platform as per their request so they could "optimize it". That was a lie. And when i wanted to end services they made hollow threats that i would loose SEO and all the hard work they did (the site was already built they just copied it) would be lost. A new company i hired built me a site for free, I have in our contract that i own it now. And they are able to show me its performing better than before. I get weekly meetings with marketing strategies and ideas/ Progress updates on how things are performing. They constantly check in to see if i am happy with services. Every quarter we do a review of their work and how i have benefited from it. I am getting way better service for the same money with another company. This company is a joke. Maybe when people listened to the radio they were better but now they are running on fumes and everyone who works there is soaking up a paycheck. read more

Worse experience with marketing company: [[HIGHLIGHT]]ZERO communication but very punctual payment withdrawal.[[ENDHIGHLIGHT]] Nothing but lies: nothing they build for you is yours, nothing belongs to you. They sent me a zip folder with files so I can build my own website and refuse to transfer my website to my hosting platform. They also tried to sell me on a yearly fee for hosting my website, and tried to sell me my own website for $149.00 a month. [[HIGHLIGHT]]They throw the ball at each other, no one knows what you are talking about.[[ENDHIGHLIGHT]] AVOID them at all cost My mistake for not looking at their reviews before I signed with them. read more

To start, [[HIGHLIGHT]]if you ever call them, they will never stop calling you.[[ENDHIGHLIGHT]] I just got a call yesterday after a two-year-old inquiry. Secondly they will sell your information to the universe. Ever since contacting them I get no less than 20 to 30 spam emails a day. read more

[[HIGHLIGHT]]They do not care after you sign up.[[ENDHIGHLIGHT]] Multiple issues after signed up, ended up costing my company more money on top of the price which is higher than most competitors. Would not recommend read more

Contacted Townsquare by phone to cancel service and they were still taking payments from bank every month. I filled out a cancellation request on their website and then have continued to charge my account. Bank is just now, stopping the payments. But now they are threatening sending me to collections read more

I'm not really sure what this company does . [[HIGHLIGHT]]Tried to get info from the sales rep but she kept beating around the bush and after 10-20 minutes on the phone I had no more information than when I started to call.[[ENDHIGHLIGHT]] No pricing nothing. [[HIGHLIGHT]]Had no idea what our company wanted . Was kinda negative in the conversation[[ENDHIGHLIGHT]]. no idea what they do Way too much of a drag you on company. Didn't like the process [[HIGHLIGHT]]Just want basic info of cost and what they do[[ENDHIGHLIGHT]] the person on the other line had no idea wa hat direction to go with my situation. sad sound like it was her first day bouncing all over the. conversation Don't bother with this company waste of your time read more

Warning to all small business owners, do not trust. They lied about results. Overpromised when signing me up and did not fulfill one promise. Lied and said they knew my current company and all this hoopla about what they were doing wrong etc. All garbage. but wait.... that is not even why I am leaving the review... When I tried to cancel the made it very difficult to get my domain transfer code, they then moved my domain to a whole new account "locking the domain for 60 days per ICANN" I never consented to this and was never informed. Now I can not access my own domain for 60 days! This can't be legal to do this as a retention tactic. Shame on this company as a whole and a warning to any other small business owner out there, do not give them access or control of anything! read more

[[HIGHLIGHT]]This company is horrable to deal with.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are really pushy and keep calling.[[ENDHIGHLIGHT]] You have a 3 day buyers right to cancel in my state. They refused to refund me even though i cancelled less then 24hrs after signing up. I had to dispute it with the credit card company. Buyer beware. Would you want a dishonest company advertising for you ? read more

If you are reading this review then you already have doubts and/or concerns about using these folks to help with managing your website. These guys are freakin jokes! They litterally scheduled me to talk to someone that doesn't work there anymore. ...and this was the person that was supposed to help resolve the many issues we had. Just saved you a bunch of wasted time AND money! YOU'RE WELCOME!!! read more

We paid $600 a month for them to help with SEO and other things. We paid for a three-month payment and was told several times that they will not charge us for the fourth month unless we discuss the first three months results. That never happend and they billed us for another $1200. End result, our dashboard had zeros straight across. Since they took over, the results were getting worse. Now that we are back online doing what we've always done by doing SEO on our own has improved our business. read more

If I could leave negative stars I completely would! I made a yelp account SPECIFICALLY TO LEAVE REVIEW FOR THIS COMPANY! [[HIGHLIGHT]]This company is sleazy, nonstop phone calls even after you say no.[[ENDHIGHLIGHT]] Really shady in the sense of workmanship, they do NOT tell you that you will not own the domain or anything. I paid $400.00 to get started and they then sent an email to set up a google business page and PUT THEM AS OWNER! I got cold feet and looked up their company, and all of the 1-star reviews prove my point. Thank God I did not send them any logos, work photos, etc. to get things going. I cancelled IMMEDIATELY. Just received an email stating they have a 6 month contract and billing will continue. Good luck, because you have no leg to stand on, no logo sent, no content, no approval, no work was rendered, cancellation was immediate. I already notified my bank that any further charges from merchant are blocked due to nothing being complete. So, the contract is null and void. This company is worse than yelp itself in terms of advertising and marketing! DO NOT SPEND YOUR HARD EARNED MONEY HERE! UPDATE: I sent them an email stating about no work rendered and charges will not be continued. They called me and said Well you agreed to a contract! The contract is that work would be rendered and none of it was complete or even started. They use the scare tactic of the word "Contract" and "Collections" since no work was rendered they have no leg to stand on! read more

[[HIGHLIGHT]]RUN AWAY from their predatory salesman calls preying on vulnerable small businesses.[[ENDHIGHLIGHT]] I regret giving town square the opportunity to help my online presence. They under delivered on their promises and communication dropped off steeply after initial months. read more

Its a SCAM! Don't be a fool like me ! Rude people, charging cards at 4am while ive been cancelled 2 months ago. Shitty company and shitty management to say the least. Ive cancelled services with them multiple times and im still getting charged 2 months later. When i asked for a refund 2 weeks ago, i was literally MOCKED by LIZ(Elizabeth) who said "well you're not getting your money back even if you talk to my manager." Sarcastically. The management is quick to pick sides with fragile employees. read more

Townsquare Interactive - Ive cancelled services with them multiple times and im still getting charged 2 months later. - Web Design Near Me - Charlotte, North Carolina

Run from this company!!!! Unfortunately, I did not look at reviews before signing up to have my website remade. [[HIGHLIGHT]]If you get deceived into working with this company prepare to be passed from person to person with no real work being done.[[ENDHIGHLIGHT]] Our website was slapped together and passed off to next person as fast as possible. It was a jumbled mess of the information that I had already mixed together with inaccurate service areas, and misspelled words. Townsquare Interactive is a massive scam and fraud. Once I called to cancel, they immediately billed for the next month and claimed that they cannot refund it. They do not provide any real services; they just take your money and tell you that they are "working on your account" when they are actually doing nothing at all except for billing you each month. read more

Do not use town square media to run your website !!! Complete joke. Lots of promises and no results. Bad marketing service and customer satifaction. Over priced, they lock up your google and website so its almost inpossible to change over. Asked for a refund on the last month, they refused bc it was 2 days over the final date. Took 3 weeks for them to release the website so we could take control . Locked up our ggogle site as well. Working on that mess to date !!! Every time you call they pass it on to another person. You end up running in circles ! read more

Signed up... pay 650 a month. [[HIGHLIGHT]]I never speak to anyone unless I call them. No longer have a "Rep" or any personal attention.[[ENDHIGHLIGHT]] Business has seen no advance since signing up except for things I had to do myself. It's frustrating. At the least. I'd go on, because I could, but I won't. If they step up? I'll change my review. If they continue this way? I'll cancel and leave one that's worse, more detailed. read more

Horrible company. They promise things but can't deliver. They charge $649 a month for no service, leaving my company back where it started. They are poorly run; do not sign up. not eve3n a 1 give a ZERO read more

This place is a complete scam, they promise you everything to get you to sign the contract then you get nothing. I had to call my bank and report fraud and im reporting to the Better Business Bureau this place needs to be shut down read more

They decided to call me months after I searched for a business marketing company. It was early in the morning, so I decided to ignore the phone call. Then 4 minutes after they called once again, so I picked up thinking there must be some sort of emergency to this person to be calling me twice in a row! I politely declined their service and basically said "We're no longer needing a digital marketing company anymore. Thank you though." They didn't say a single word and HUNG UP ON ME before I could finish the thanking part. How rude! And then I remembered it was that same company I spoke to months back and the guy on the phone was very rude and hung up on me. My conclusion is that this must be their normal practice. HIGHLY DO NOT RECOMMEND THIS COMPANY. read more

Horrible service. They did such an awful job, Goggle shut out business page down. We lost $1,000's

Stay far away from townsquare interactive they got my google my business profile suspended and have not did anything to get it back 3 years of hard work and fifteen 5 star reviews lost because of them. [[HIGHLIGHT]]when I called to tell them I am canceling them. The representative asked why and I told him that they got Google page suspended, and he had the audacity to say is that the only reason why you are canceling[[ENDHIGHLIGHT]] read more

I would strongly advise not doing business with Town Square. Full disclosure I was with them for several years. The quality of their work was sub-par at best, but I take full accountability for letting this relationship drag out as long as I did. That being said, the deciding factor for me going with them in the first place was they assured me if I ever stopped services with them I would still own all of my content. Well tens of thousand of dollars later I have decided to end their services and they are keeping all of my content and will not allow me to transfer it back! Great way to show appreciation for all that money I paid them... read more

all I can say is don't do it !!!! payed 9000.00 . got two new clients in three months

If I could give 0 stars trust I would If I could give 0 stars trust I would. This company is very unprofessional. I prepared the a very detailed list of all the the information they would need to prepare my website. They promised me my website would be live in 10-14 days, they did not meet that commitment. We are now over 30 days of them "working" on my site and it has still not yet gone live. The rough draft they sent me to review had none of the information I prepared for them on it, it is as if they never even read the notes I prepared for them. [[HIGHLIGHT]]The only communication I have recieved from this company is a bunch of automated spam emails.[[ENDHIGHLIGHT]] If you are reading this review i strongly recommend you keep searching for a more reputible company. read more

I paid this Company A lot of money for my business to be Ranked on the 1st page of Google or its Free and then someone showed me that I hadnt been Ranked No where near the first page or the second , that I hadn't moved one spot in 6 months but they were steadily asking for almost 600 a month .. I asked them show me what what would I be paying for ? Please make that make any business sense?! Like atleast Do Something I don't want anything for free , or atleast until you do your part of the agreement.. This company's a joke Laugh Now media , read more

I would not recommend anyone use this company. [[HIGHLIGHT]]Customer service is non existant, they put no effort into updating website, changing search words etc to attract customers.[[ENDHIGHLIGHT]] i canceled services in October and have been billed the past 3 months, after repeated phone calls and e- mails. Very upset and ready to explore legal options We got very few customer contacts, and the value i was promised is not there. read more

This company is pure BS, They lie and make promises that are never there. I had a 100% functioning and running website and I did tell them up front I need my content saved, The guy assured me he has them saved. Now after a year and few months I did not see any results with this company I canceled and guess what there is no content and the site they created with MY MONEY they are saying its ours I paid you to create it is mine. If you make something with your own time and NOT COLLECT from me then yes it is yours but when it is on my dime it is mine. any how stay away from this company and save your MONEY and the headache. read more

If I could leave no stars I would. Paid them 1672 dollars for seo and a website. Ghey took my original content from my website put it in to there template. After three months of no results I called and cancelled my service. They said well were going to take down your website thank God I was smart and had my old website up and ready to go on my hosting provider. Do yourself a favor don't spend 549 dollars a month for nothing. They claim to help small businesses but that's not the case. My business name is Englands Home Inspection Services. Before you sign up with them contact me. They will take your hard earned money and laugh about it. read more

Honestly i said i was gonna comment what i thought with time but this company is the worst investment ive ever made. I spent over $3,600 and i didnt see $1 back on my investment. I got a ok website thats gonna get take. Out becouse im not gonna continue paying them and a crappy facebook. Honestly they made me loose hope one companys like them that are just taking your money, Even home advisor is better and they are a bunch of scammers. I will never use this company and if i were you i wouldnt either. Save your money you wont see anything with this people. I regret using this people and all the money ive lost. STAY AWAY FROM THEM THEY WILL TAKE ALL YOUR MONEY. read more

These are scammers, I paid 5 months of service where I did not receive a single client, I gave them access to my website. And how I stopped working and paying them. These criminals deleted my website that I built with a lot of effort. [[HIGHLIGHT]]A disappointing, bad experience with these scammers.[[ENDHIGHLIGHT]] I don't recommend it. SCAMMERS read more

My review got reported probably by townsquare and they deleted so im here being petty with information . This company is the worst i lost alot of money investing almost 1 year using they say there best package $600 a month. Almost 7k i lost investing in this company and they had the idiocy to remove the Mediocre website they've built. Worst decision I've ever made was using this people. They are just taking the money from people that work hard its disgusting. When i first got a call from them they promised me 3 to 4 jobs a week and stupid enough i fell for it, 1 whole year never got 1$ back. I lost my faith in yelp angies list,townsquare and every other company that advertises your bussiness. Yelp has found me a 70k project so yelp its ok. But this company is trash( Townsquare interactive) They reported my other review becouse i didn't put proof but i do have it. STAY AWAY FROM THIS COMPANY IF YOU VALUE YOUR MONEY PLEASE DONT MAKE THE SAME MISTAKE I DID I AM $7,000.00 OUT BECOUSE OF THIS PEOPLE. keep reporting my reviews ill keep posting them let everyone know how this company did me. read more

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Lots of promises, redesigned my web site. Looked at it a short while later and couldn't find my login information. Called to get help and they said they weren't able to. Fine. I still couldn't get in,and the site was lacking management. I called to cancel and the guy wasn't taking that as an acceptable option. After they stopped the management , or lack thereof, they didn't revert to the previous copywrited version. They just left it unusable more than likely based in spite or ignorance. They underperform,and when you call them out,it gets malicious. RUN FROM THIS STYLE OF BUSINESS read more

We own a small business and needed a website bad. And at the time, the owner was working alone and had no idea how to do anything with a website. Townsquare was able to get us a good site at a reasonable price especially considering they were handling the citation and social media services as well. We have been able to grow our business and moved on to our own services but we would have had a much harder time if it was for Townsquare as we were starting up. [[HIGHLIGHT]]They were always super quick to respond to assistance requests and did anything that was asked of them.[[ENDHIGHLIGHT]] We are very grateful to Townsquare. Thanks!! read more

Lots of promises and 0 results. I was assured that our business would get new leads within the first month. After 3 months we literally didn't get any leads. They have really good and persistent salespeople though, heh. I only wish we didn't fall for their 3k+ 5-star reviews on Google and see this page before hiring them. :( read more

I have been with them for 8 months. I have noticed a huge decline in my business three months ago. I mean significantly drastic. The only way they call you back is you owe them money. I did a five star review I take this back . I am looking for another company, any suggestions anyone? read more

I paid them money to set up a website and help my business and never heard anything from them I would never invest your time or waste your money with this company read more

This company means well but they do not have the resources in place when they're a bit dishonest I run a small handyman business and I pay Town square Media every month like a slot machine and my results are 0 to 9:00 I get promises and a bunch of smoke and mirrors I've had to complete most of the tasks and higher outside companies in order to be able to succeed somewhat to make matters worse they're holding my website over my head after promising me that I could take it with me if we parted ways I'm more than disappointed in the scandalous ways that they are handling these situation and I'm very disappointed to say that they have full tricked and taken advantage of me read more

Do your research. They are not honest will backburner you on the first day. Do not accept there excuses. Stephan Brown is a rep you could deal with. Do not trust him. First meeting I had was developer James Arpee he was 20 minutes late. He or Stephan had a meeting, so this means to me my time slot was not important. At that point red flags went up. A day later I asked James to call me, the next day he sent me an email stating James, "I need the complete list of the workTownsquare Interactive is doing for my business. I also need verification that I will own the website I also wondering why it takes 19 days to make" James sent me an email the next da saying "Good morning Dennis, No problem, Stephan will actually be providing you will a list and explaining the site sometime today. That call never came. This tells me that they do not care. I told them to refund my money they said it would be August 6, it never happened. They are cooked, corrupt equal to used car salesman. I told Stephan he did not "close me" if they would have done what I asked and expected of them I would not write this review. dont go for the hype that they are publicly traded look at Walmart they are public and they treat the customers like crap selling crap. Use a smaller company, they will work for your business, they know there name is on the line. any questions my email is jcselectrical@ymail.com read more