The bottom line, if you value true excellence and professionalism, seek out an ASE-certified…read moremechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering way below substandard service. I was so surprised by the fraudulent behavior of the over the counter staff, specifically the old man and his son Mohammad, engaged in what I consider to be deceitful behavior and their business practices are steeped in lies and dishonesty at this so-called Tel Ford Service mechanic shop. I initially visited their shop for a simple fuel pump replacement, a task that should have been straightforward. However, they deliberately sabotaged the brand-new part I had personally purchased, forcing me to buy an identical one from them at an exorbitant $567 markup. To add insult to injury, they charged me an additional $300 in labor fees. The old man initially promised to source a superior pump directly from the manufacturer, with the expectation of improved quality justifying the higher price. However, it became clear that he had simply ordered the same Napa Auto Parts pump that I had originally provided (the one he had vandalized). When confronted, he refused to speak with me directly, instead sending his son as an intermediary to feign ignorance. In the end, I was swindled out of over $860 beyond the original estimate. I think this mechanic shop is a den of thieves, and I urge others to avoid them at all costs. Few days later, I had to revisit them for a rattling sound came from the area supposedly repaired part, well within their work warranty. His son then had the audacity to suggest a $75 diagnosis fee, with no acknowledgment of their own error. The bottom line, if you value true excellence and professionalism, seek out an ASE-certified mechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering below substandard service.

I started coming here last year after getting a new car, they have been more honest and helpful…read morethan the last place I originally went to. They do an amazing job everytime!

Our 2008 Sky Redline needed an oil change. Well DJ was recommended by his cousin Andy at Classic…read moreCollision. What a nice surprise and good fortune to find a certified licensed master mechanic & family member, just down the same business plaza. They performed the oil change, checked switches, battery, tires rotated, flushed the coolant system - "D" all the above cost me at fair and reasonable price of $430.00 & our fun roadster is ready to be stored for the Winter season. Very pleased and will be a returning customer. I'm done with the outrageous costs you get nailed for at these "Stealer-Ships". 98% of the diagnosis is done a computer screen nowadays. Take the time & get a bid from DJ & family! You can thank me later!

These amazing people gave my car as they say in the biz, a full motor transplant. After talking to…read morea dozen places around detroit, in ohio, and one in georgia they were the first shop to find me a brand new motor. It's a fairly common motor, and is also unfortunately known to commonly fail. Somehow these saints knew where to find a brand new motor for my beloved car. Not a refurbished one with 35k miles, but brand NEW. These good people knew how to give me the actual peace of mind that only comes from a NEW engine. This is a really fantastic family-run shop. I am ignorant to actually understanding how a car runs. In the past I've almost had panic attacks when it very unrealistically seems like everything in my car is just going to fail all at once. This time was different. These saints didn't let me get close to feeling like that. These kind people VERY gently reminded me that only my engine was new. And even more gently they reminded me that the rest of the car already has 64k miles on it. This husband and wife really didn't need to be as patient with me as they were, and I'm extremely grateful that they were. I'm going to confidently assume that if Cars of Novi can find me a brand new motor when no one else in three states could, they can probably also find your unique car's unique parts that need to be replaced. I am also exceedingly appreciative that they brought both my car and myself back to life. Based off what i have experienced, I'm confident that Cars of Novi will also do a great break job, oil change, or whatever else you need qualified mechanics to do for you. Thank you all again!

I had a Saturn Vue towed to Certified. As a first-time customer, I was a little apprehensibe...I…read morewas hoping ratings by customers were accurate. I was presently surprised. When I called, the phone rang several times, so I figured I caught them at a busy period and hung up planning to call later; 30 seconds later my phone rang and it was Chris from Certified calling me back..WHO DOES THAT? Chris was pleasant and apologized for missing the call. Anyway, my experience was fantastic. They were quick to diagnose and respond back; I would describe this outfit as fair and honest. I'm not a mechanic but I am fairly knowledgeable and do some of my own repairs; you can trust these folks...I mean it.

I have been taking my vehicles to Certified Auto for about 18 months now. Took my F150 in for an…read moreoil change and tire rotation yesterday. Called same day and they gave me a time to come in and it was done in 45 minutes. They beat the prices of other places and did a great job! Great value and great service. Highly recommend.

It was really great! He was tremendously helpful would definitely recommend to friends and family!read more

Thank you for an amazing service, super nice and fast as always. And also thank you for being so…read morekind to my boys while we were there.

Recommended then and I was very happy with the service. Something important to me is honesty…read more They didn't try to get me to have unneeded services/ products. They also provided an extra service on my car without charging me. Great, honest, and quality service!

On behalf of my moms recent visit:…read more Thanks to the wonderful staff at showcase, Jeff, kathy, and Andrew, and everyone in the back shop I was able to get my car taken care of and they were not only helpful, but they did a beautiful job. They were able to handle all the dealings with insurance which helped considerably, and made sure I was comfortable with zero questions before I left. Would recommend to friends and family, and have nothing negative to say at all. 10/10, Thanks again for all the help! Mary P

I've been going here for a couple of years since my other repair shop is always too busy to get…read moresomething done the same day. Alas, even Showcase is sometimes too busy for same day service lately. They are now on both sides of 14 Mile Road, Body Shop on the South, Auto Repair on the North. Kip is the guy behind the counter that I almost always deal with at the Auto Repair, I've never had Collision or Body repair. They seem to pride themselves on only quoting on what needs to be done and will advise if it's not worth it. They inspect the job before beginning the work. I find their prices very reasonable. They have a coupon in the local newspaper for $199 complete brake job per axle that I can't beat anywhere else. They let me provide my own parts if I want (of course they only warranty their labor, not my parts) and I find sometimes this saves a lot of money over the repair places that seem to charge double or triple what parts actually cost. Nice if you know in advance you need a specific part replaced and can wait for an online order. All in all I've never had any problems with any work they've done and I think they give me the best prices of any place I've been to. Thanks Kip.

I used this Mr. Muffler many times over the years with consistent quality at reasonable price. The…read moreshop did exhaust, custom welding, front end suspension, rack and pinion, CV joints, brake systems including rusty brake lines,... Dorian is honest. He is keen in diagnosing root causes that results in successful repairs the first time. I tried many repair shops and this Mr. Muffler is by far the best repair shop i have come across.

Always good service at a great price from Dorian; the owner. Call them for a quote or stop by…read more Been taking my card here for years, now my kids cars. I recommended them to my friends, coworkers and neighbors who have all used Dorian.

BEst place to go, honest and trustworthy. i drive from Rochester to have them work on my Cars Worth…read morethe drive

First of all the receptionist Lea was very welcoming and inviting soon as you walked through the…read moredoor. She introduced me to the owner and head mechanic who was very professional. I bought my vehicle in on a Monday. They ordered the parts I needed and my car was ready on Wednesday. It was an absolute pleasure getting my car serviced there. I would highly recommend anyone to take their vehicle there.