The staff was following all recommended safety precautions during this COVID-19 situation. Amanda…read morewas very helpful through our purchase of our hot tub. The moving company was excellent...came two days early and 2 hours before they were scheduled. We had a few minor issues that Amanda handled immediately. You can't go wrong with this great team. BTW, if you buy a hot tub, you get a really nice welcome present as well.

They came out to give an estimate on repairs. I never heard from them again until I received a call…read moreto collect for a past due invoice that I never received for the service call that I never heard back from. He told me since I refused to pay they could not do any service for me again. Too bad!

After spending tens of thousands to fix the falling retainer walls and cracking moving pool deck…read moreand finishing the stucco job that Bobby never finished NOW my pool lights aren't working. my pool is not much over a year old. bobby and Trinity took my just under 250 thousand dollars and ripped me off with the worst construction and not even the pool lights are quality I paid for TOP quality and was ripped off by horrible work. potential pool buyers BEWARE! and if you like email me and I'll show you.

They broke my irrigation system. Owner peeped through my back windows. Let his dog into my property…read morewithout permission and didn't clean up after it. The decking they poured, is all messed up. Water collects in spots when it rains and then goes onto my back porch. Ruined my sod replaced it with mulch crappy mulch. Changed my design after collecting additional funds for concrete, then shorted me concrete. Structures are uneven, stucco work is poorly done. New pool equipment installed had leaks. Told the owner when they installed and they left it. Ended up calling another more experienced and ethical pool company to replace. Issues and concerns have been raised to this company via email and they have failed to do their jobs. When they received all the funds the owner decided to try and force us to sign documents accepting the condition the tiles are in. When we refused to sign he pulled his crew off the job. They was supposed to seal the tiles around the pool and refused to do it and sent an email stating they are finished. This company has caused a significant amount of damage and refuses to fix any of it. Be very weary of this company

UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

Fast service and very professional and friendly technician. I can always rely on a great job on my…read morehot tub.

We love this company. Bryan showed up on time (who does that!?!) He worked quickly, explained what…read morehe was doing, was friendly. Luckily he had the needed parts, so only needed the one visit to fix my beloved hot tub. Charged fairly for his time and parts. Since Aquatech is clearly a find, I asked him to do some upgrades on the hot tub. Will be a customer for life.

Absolutely amazing store. They have so many options and their team was super helpful. I would…read morerecommend them to anybody.

Service after the sale is incredible! Anytime I have a question I just text Chad and he helps me…read moreout. We recently had a technical issue with our tub and setting up the service appointment was very simple and straightforward. These guys are great!

Last weekend we took out pool pump to A-Tex hoping to get a replacement…read more Rocky waited on us This man was a true blessing He looked at the pump and realized it had a faulty cord He replaced it within 10 minutes Charged us for the cord only The pump is working better than ever!! Thank you Rocky

Man! It was so hard to find anyone in San Antonio who specializes in above ground pools and another…read moreagency recommended them and stated they are very reasonably priced low prices. Walked in and was greeted by a gentlemen who was working with others but took the time in detail to explain how to remove dead algae from the bottom of my pool, had a sheet explaining it as well and explained what i needed and it only all came to $80! Lots of inventory, great pricing and store was very clean. Another gentleman helped grab all the items i needed and again explained and showed in detail how the process worked! This establishment had outstanding customer service, was very friendly and very educated and knowledge. Lots of pool equipment, accessories, etc for things you may need! Def check these guys out!

Daniel Besa and his team did an excellent job on our pool. We were told the pool would be…read morecompleted in 6 weeks and the time frame was actually about 8 weeks, but to me that was great for putting in a pool. We finished the pool in August 2015 and have been enjoying it about one month now. The pool size was approx. 33x16 with a surround of Limestone. It is Stunning! They use top of the line pool equipment, the Gunite has a pebble finish with Glass tiles around the edge of the pool. We also added two water features, a fountain and splash pad area. Would definitely use again!!

Hard to say enough good about this company... I interviewed at least 7 custom pool builders for a…read moredifficult/tricky above grade demo-of-old pool and build-of-new-pool job. I chose Infinity Pools based on their responsiveness, knowledge, and the fact that they use their own crews to do almost all of the work. I wasn't disappointed... They did a quality job every step of the way. My pool is absolutely gorgeous and I feel really confident that it was done well. I've done a lot of remodel jobs over the years, and it's rare to get to the end of one this size and be as pleased as I am. I recommend Infinity Pools without reservation.

I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.