I have been using this place for many years. Just within the last two years I started getting, what I consider, harassed by the employees.
This is what starting happening about two years ago (Never had this problem prior to that when I would go there). I go in, ask for a fill up, and then before they put the nozzle in my vehicle they would ask me if I still wanted it. "Of course I want it", I would say to them, thinking to myself "If I didn't want it, why would I ask for it? Do they think I'm an idiot and don't know what I am saying" After a while I stopped thinking the second part and started actually saying that to them too. And their reply always was "We are supposed to ask". Which I know was a lie as I have stood by my vehicle on warm summer days waiting to get waited on and never ONCE did I ever hear them ask anyone else if they still wanted the gas.
One time the attendant asked me if I still wanted it and I, thinking to myself "If he wants to be a smart ass, two can play at this game", replied "No. I was just joking" so what did he do? Turned around and left like I didn't really want the gas. Seriously?
Today I finally had it. I went in and asked for a fill up, as he reached for the hose he asked me if I still wanted it and I blew a gasket. After 2 years of this, my tolerance had worn through. I asked for my card back (he had not ran it yet) then I told him to put my gas cap back on. He stared at me. I said it a little louder, he still stared at me. Finally I yelled "Put the f---ing gas cap back on!" so he did. Then I stated. "I have had it with your jokes, your harassment or whatever type of game you are pulling. I'm through with this place. I am taking my business to Polar Bear where they will fill up my vehicles without treating me like I'm an idiot and I don't know what I want!"
It's a loss for them as I have 5 vehicles and filled them all up on a regular basis. But apparently they don't care.
While I was at Polar Bear getting my truck filled up I told the attendant about what has been going on with Towne Pump for the last two years. His reply was "Why would you ask for a fill up if you didn't want it?" I said "I know right? That's the same thing I've been saying to THEM for the last two years" He smiled and chuckled like he couldn't believe his ears. read more