We recently moved in to the complex and Kasandra has been amazing! She was super nice and friendly…read moreand made our whole process smooth and easy. I would highly recommend to go see her to view some apartments!

Christian was very nice got me approved quick glad to have him work on my application. Apartment…read morewas nice and clean.

I love living here! The staff is so kind and sweet! Every time I have a question or problem they…read morekindly answer it and provide me with a solution! Also love how close this apartment is from the Katy trail and all fun Knox things! Highly recommend living here!

For only living here a little under a year, it was amazing! From easy and fast access to work…read moreorders to exceptional help from the Community Assistance reps it was wonderful. A big shout out to Jesse Tavares for helping with my transfer lease and making the process easy and efficient! Glad to be a part of the Bell Knox partnership!

We loved this apartment when we first moved in. It had everything we needed at the time. We have…read morebeen here about two years. but we are looking in to something newer and closer to my husbands work. if looking, they do have... * Brunch every other Sunday very good. * You can rent DVDs for free. (they get new ones ever month i think.) * other activities for residents. * 5 pools and 2 hot tubs.

I am extremely disappointed with the poor communication and lack of coordination from this leasing…read moreoffice. I requested to reserve covered parking space **I8** through both email and an in-person visit. I was told that they could not add the reservation until **August 1**, so I understood that I would be able to park there starting on that date and that the parking sticker would be provided afterward. After that, I repeatedly called the office to ask when I could pick up my parking sticker, but no one ever answered the phone or returned my calls. It was nearly impossible to get any information or assistance. Despite following the instructions I was given and making multiple attempts to communicate with the office, my car was still towed. I was never informed that there was a problem with my reservation or that I needed to take any additional steps before parking in the reserved space. This entire situation could have been avoided with better communication and proper coordination. Instead, I was left without my vehicle and now have to deal with the inconvenience and towing fees because the leasing office failed to follow through on what they told me. I hope management takes this matter seriously and improves communication with residents. No one should have to experience this because of an unresponsive and disorganized leasing office.

This is by far the WORST place to live in - go to Alara across the street or Mondrian. This place…read moresounds like it's affordable, but it is not - and you are literally paying for the floor, ceiling and walls. It is inhabitable - the blinds fell on me multiple times and scarred my face. the sliding closet door fell on me mid night while i was sleeping - luckily my bed was placed farther away. The leasing staff is ridiculously MEAN, RUDE, INSENSITIVE and unhelpful. They will flip anything and everything on you. I had issues with lockers, toll tag, key fob, lost mail and even freight elevator, automated parking doors and the worst the trolley to use while moving. Garrett the property manager is very mean and sarcastic and condescending. I am moving out because the place is inhabitable and people make it worse to add cherry on top. They will hike up renewals ridiculously and will do everything to not let you speak to higher management. He gave me a faulty email when I asked I wanted to speak to higher up. Dont move here spend a little extra and get yourself a nice place.

I really like living despite the fact I live below someone with no respect for the quiet hours. It…read moresounds like a construction zone up there btw 6am -9am on weekend and always with the heavy bass late at night. Must weigh 400 lbs judging by the constant walking

This apartment has been incredible. Amazing views, safeeee area, amazing parking, and not to…read moremention the maintenance had came same day and even replaced an appliance with a brand new one an hour later. And not to mention the kind management always responds fast, and that's hard to find nowadays. And no they didn't pay me to write this. If I didn't work an hour away I would've stayed because this is all I wanted moving from out of my home state. Thank you

We lived in Apartment 9007 for less than a year. We ended our lease early due to ongoing mold and…read moreHVAC issues. We moved out in November 2025. There was a significant airflow issue in our toddler's bedroom. The room consistently remained much warmer than the rest of the apartment (regularly getting 10-12 degrees warmer than the rest of the apartment when the door was closed). We had to leave the bedroom door open at all times and purchase a fan to help move additional air into the room, for it to feel at all bearable. We reported the issue multiple times and had several maintenance visits over many months. Initially we were told this was not a known issue. Later, management let it slip that other residents in identical floorplans had reported the same concern in the same room. When it became clear they couldn't fix the issue, they denied our request for us to buy and install a window AC unit. Now for the mold... We noticed dark buildup on our HVAC vents and inside the duct openings. We reported our concerns that it may be mold, and were repeatedly told it was just dirt. Maintenance came and wiped it off, but it kept returning. We conducted a mold test on our own, and it came back positive. When we shared our findings, management stated that mold tests come back positive regardless of the surface being tested. We have run these tests before in prior homes, and those did not come back positive. We repeatedly requested professional mold remediation. The vendor sent to address the issue simply vacuumed the duct openings. All of the visible mold remained. Additional cleaning was only performed after we expressed concerns about the effectiveness of the work that was done. That additional cleaning involved the same vendor returning and spraying some sort of aerosol into each duct opening. After he left for the second time, mold was still visible in each duct opening. We also observed mold growth on the drywall surrounding the duct openings when vent covers were removed. Throughout this process, we were never provided documentation showing that a licensed mold remediation company had been retained or that a comprehensive remediation plan had been completed. On the plus side, the maintenance staff were generally courteous and responsive when work orders were submitted. We also experienced an issue with wasps getting into our unit, and maintenance addressed that concern by removing nests and sealing openings around the building. However, our concerns regarding mold and HVAC performance remained unresolved upon move-out. We asked management if we could hire (on our dime) a mold assessment professional to come in and look at our unit, and they denied that request. After months of reporting these issues, repeated maintenance visits, and what we felt were inadequate efforts to identify and address the underlying cause of the problem, we decided we were no longer comfortable raising our family there. We requested that the early lease termination fee be waived due to the circumstances surrounding our ongoing mold and HVAC concerns, but our request was denied. We were required to pay the early termination fee. After deciding to move, we discovered other online reviews describing mold concerns that were similar to the issues we experienced in our own unit. It is concerning to learn that other residents have experienced and reported comparable problems. One final frustration occurred after move-out. When we received our security deposit refund in the mail and attempted to deposit it. We discovered that someone had issued a stop on the check, so it could not be deposited into our account. We had to contact management and request that a replacement check be issued before we were able to receive our refund.

I love living here! Very clean environment. The current leasing office team Omar, Jared, and Lukus…read more is the best. I highly recommend this living environment for its great staff, location, and cleanliness.

AVOID THIS PROPERTY AT ALL COSTS: Unethical Billing & Pest Infestation…read more I lived at The Lyla Apartments in Richardson, TX, until January 2025. We terminated our lease early by agreement due to severe cockroach infestations and chemical exposure that made our home uninhabitable and hospitalized our dog. Upon move‑out, I received a final account statement from our previous property manager showing $176.12 owed. Months later, the new manager, Precious, fabricated a revised statement adding over $1,700 in false "insufficient notice" fees and sent it to collections, damaging my credit. I have both statements in writing and proof of the agreement. Despite providing this to management, they refused to correct the error. Renters, be warned: this property does not take accountability and will alter your charges after you leave.

Hi Briargrove Team,…read more Thank you so much for taking care of the maintenance issues I've had since moving in. The team has been very responsive, quick, and efficient. Everything has been handled promptly and with care, and I really appreciate how clean and thorough the work has been. All of the issues I reported have been resolved, and I'm grateful for the great support. I Highly Recommend - A Place I Call Home

Still horrible, zero stars actually! Cockroaches, pest, no hot water or water pressure. Do not…read moremove here!!!

Amazing building, very clean and quiet. I found a top floor 1br for $1600 with a balcony…read moreoverlooking the church across the street. What did it for me was the automatic expression and cappuccino and latte machine in the lobby My application was rejected on a technicality, before I sign a lease tomorrow at a competitor building across the street do you want to reconsider? Windsor is my first choice so you can get involved and correct the issue. Chris 469-774-7073

I moved in to The Windsor Turtle Creek almost a year ago now and just renewed for another lease…read moreterm with Julie's (part of the management team) assistance. 5-star apartment / finish out, location, amenities and staff. Residents are nice as well. All in all, no complaints. Great place to call home and I look forward to many more years here or at another Windsor community!