Best and safest place I've lived in a long time. Clean and quiet and the office staff is nice…read more Highly recommend

Just renewed my lease here. They have well, maintained grounds. Their maintenance team goes above…read moreand beyond And their office, fitness center, and amenities are always so nice and clean!

I've never had true issues with this apartment complex. I've lived here through their change to new…read moreowners, and immediately they were updating the outside of the complex, which actually makes everything look nice. They did an entire remodel of the place even, and it looks splendid. Not only do I feel I live in a safer neighborhood than any previously (no one firing off their gun at 4am), but I feel all my issues have been addressed regarding maintenance and questions I have had in general. They have even come into my apartment several times to check the state of it and post anything that might need worked on. Maintenance at this location is a dream compared to other places where I had to keep copies of requests and constantly return to get repairs taken care of. I fill out an online form for this complex and the issue is fixed almost immediately, even to the point of getting new parts (a faulty ceiling fan was fixed by replacing the entire fan). I am comparing this place to other complexes I have lived in and loathed, so I do have a bias, but I have not had any problems with this apartment complex.

Contagion of the flood I had to get the city code involved due to the management never contacted me…read moreto assess the water damage or other damages from the toilet flood from last Friday. Restoration people came and noticed what could possibly be mold in the ceiling and baseboard in my room the sent estimate to management at 9:45 am and when I inquired an update for a second time because her now it is 2:30pm and I could possibly be exposed if this is mold and was told over the phone that nothing will be done today per Shannon in corporate know my health condition of one kidney. I have contacted the city again and hired my old mold testing company to come and review and test the black residue. Even the maintenance stated it was all over and came and took additional pictures after the restoration people sent them pictures with an estimate. I have one kidney and this could possibly be an unhealthy environment for me and my disabled son are forced to wait because they're waiting on an estimate to be approved.

Got old people? I got your answer! Crescent Manor Apartments. This is no stow and go. This is a…read morecool place. If I were old I'd totally live here. My Mama does and loves it. Nope, it's not a retirement home. No nurses, no bed pans, no orderlies swiping their jammies. These are apartments designed for seniors, efficiency and one bedroom, some with railings, all with call buttons linked to the fire station. They are government subsidised. They have a waiting list. Maintenance on site. The sliding scale rent is NOT asset based, it's income based. They can have all the money they want in the bank and will only be accountable for the yearly interest. Each year they are reevaluated and medical expenses such as prescriptions and hospital stays are deducted as expenses. It's set up like a dorm with common areas, including laundry. They have weekly visits from health care professionals, insurance specialists, social workers and well meaning church groups loaded with casseroles and youth choirs. They have tea parties and pot lucks. There's a social worker on staff and EVERYONE receives commodities, regardless of financial status. I'd live there if I could, but its for seniors and median adults with severe disabilities only.

Horrible customer service the old lady was so rude I was asking for leasing information she right…read moreaway ask me for my income and talking about so many things I didn't understand her and it seem like she didn't want to explain either ..

Don't bother with these apartments. They're overpriced for the area and they literally have garbage…read moretrucks LOUD AF between 330-530 All The Time. I am consistently woken up by the awful noise. Change your garbage schedule- it's ridiculous to the everyone who has to hear it.

REAL REVIEW... These…read moreapartments are absolutely gorgeous me and my husband moved from San Diego to Dallas and these apartments were the first ones on our list out of five... we went around 9 o'clock pm just to see the neighborhood and people were riding their bikes around the lake and when we drove into the complex there was a lady walking her dog, she was super friendly and assured us this is the place to move...we had a chance to visit 3 other apartments on the list and none even compared to white rock villas.... Next day we went to the leasing office and Deanne was super friendly and provided us with refreshments... we gave her an idea on what type of apartment we were interested in, she had a couple apartments for us to view. She was able to help us find the best apartment based on our criteria... the application process went smooth, we didn't have to jump through Hula hoops.... We we wanted to start the lease about a month and a 1/2 from our application and was able to do so... We signed the lease for MAY 9 2020 when me and my Husband arrived back in Dallas from San Diego Deanne and Shelley made the transition so smooth from the time we applied in March all the way to move in date... everything in the apartment was spotless and working properly... So grateful to have Deanne and Shelley working in the office... Even with COVID-19 happening they made sure our transition was smooth and made our safety a priority... Pros: Gated community Nice Neighborhood Chic-Fila and Sonic walking distance!! (My fav) open parking with plenty of spaces Large pool Community garden Dog park Private garages All the residents are friendly and speak Indoor basketball/tennis court Drive up mail pick up Walls are thick little to NO noise from neighbors Private access to the lake A bottle of wine upon move in ! Cons: Everything has been great none at the moment

I absolutely love living here. After years of living in a big home with a big yard, I wanted to…read morespend more time enjoying my life vs. maintaining a home. I wanted to be near White Rock Lake, wanted a 1st floor unit with an attached garage and someplace that had nice amenities. My apartment was immaculate when I moved in. Updated cabinets and granite counter-tops, crown molding, wooden shutters, ceiling fans, etc. There is even a "virtual concierge" now so you can pick up your packages even when the office is closed. Love that is VERY dog friendly - and have met some really nice new friends via walking our dogs. The property is very well maintained, and any maintenance request I turn in is acknowledge within 24 hours, and then we set up a time that works for both of us. The maintenance crew is excellent. The ladies in the leasing office have been wonderful to work with. I just renewed for another 13 months!

Don't rent here these people will send out hot checks instead of your deposit !!! Look them upread more

THEY HAVE THE RESIDENT BATHING IN COLD WATER FOR OVER 2 WEEKS AND THEY ARE NOT MAKING SURE THE…read moreRESIDENTS ARE OKAY THEY CLOSE THE OFFICE DOWN TO AVOID RESOLIVING THE SITUATION . In Texas, landlords must provide hot water, as it is considered a vital service affecting health and safety. With no hot water for two weeks, you should immediately send a written notice via certified mail, return receipt requested to your landlord demanding repairs. If they fail to act, you may have legal grounds to terminate the lease, repair and deduct, or seek a court order .

We had a nice tour. The office staff is nice. But the ground are...ok. The apartment we saw was a…read moreneat layout but had this disgusting mocha color all over the walls. Very dark and depressing. And the doorways just floored me! I can only imagine the noise of four homes coming and going all together. We locations of the apartments we saw didn't suit us. Ground floor patio facing a parking lot and another facing a very dirty creek blocking the view is the trail. Close, but no.

I love living here! It's so quiet and I have wonderful neighbors. Maintenance responds in less than…read morea day. Staff is very helpful as I have difficulty using apps. I feel like I'm in heaven. Love walking the trail.

The apartment staff leaves trash outside doors like this for days on end, but if your trashcan…read moreblows away, they will issue you a fine if you don't use it one time. I told them I would leave honest reviews and they told me that was a threat and now I'm threatening them because of an honest review.. they treat you like this is a prison. If you have PTSD, they will force you out. If you complain about anything, they will remind you they can kick you out. It's unsafe here. They just walk in without scheduling anything.

I have lived here for two years and it has been a very frustrating experience. Unsafe flooring,…read morecockroach problems, and the staff attitude is unprofessional and not helpful.

The towing company for these apartments didn't respect my car and damaged it and didn't want to…read moretake responsibility for it. I think this needs to be fixed .

please know that these are nice and quiet but they have an ongoing roach problem even with pest…read morecontrol, you get charged monthly for pest and still have they live rent free all in the wall, plugs and vents.