At first glance, this property looks amazing. The landscaping is clean, the buildings look new, and we were even the first people to move into our unit. But within a few months, the real quality began to show--and it was extremely disappointing.
The walls might as well be paper, the bathroom fixtures rusted after the very first shower, and the building is so poorly constructed that the laundry door gets stuck if opened too far. Our balcony door eventually wouldn't even lock because the doorframe shifted. These are not small issues--they are signs of bad construction and poor oversight.
Parking is another nightmare. It's very clear that they did not plan for the number of tenants living here. There are far more paid spots than regular ones, which means you're essentially forced to pay extra to park near your own building. Off-leash dogs run around constantly, and no one enforces the rules.
The gym looks nice--but good luck using it. Residents frequently bring in outside people to train there, making it overcrowded to the point where you have to leave and come back hours later just to exercise.
But the worst experience by far has been management. After moving out, I received a final statement directly from the apartment--with payment instructions and an itemized bill. Shortly after, I received another final statement from Avenue 5 with a higher amount, including charges for lock changes, which are not stated anywhere in the lease as the tenant's responsibility.
On 11/20/25 at 11:45 AM, I physically came to the office with a cashier's check ready to pay and simply ask about the discrepancy. What I got instead was a game of avoidance. I was told to wait for the assistant manager, who then refused to speak with me after being told I was there. I was promised a call and never received one. I had to follow up the next day just to be told she wouldn't be in until Sunday. Sunday arrives--she tells me she's "new" and that I'll have to wait until Monday to maybe get an answer. In the end, I was just told to email Avenue 5 billing--as if none of it was their problem.
This is not how residents should be treated. I came prepared to pay, in person, with all documentation. Instead, I was passed around, ignored, and met with zero accountability. Jasmine Patel in particular showed unprofessional conduct and a complete lack of urgency in resolving the issue.
This apartment complex looks great from the outside--but if you actually plan to live here, be prepared for poor construction, terrible parking, unenforced rules, and management that will go out of their way to avoid helping you. I would not recommend this place to anyone. read more
