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Berkshire Auburn Apartments

3.3 (38 reviews)
Closed 9:00 am - 6:00 pm

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Jake P.

I DO NOT recommend living at this property. After two years, I can provide a pragmatic review: First, if your safety and belongings are important to you, do your research. I witnessed an intruder cutting the gate chain to forcefully enter the parking garage. I reported it to police and management, and yet two weeks later I had my wheels stolen and my car on blocks - this is a COMMON crime in the parking garage along with countless break-ins, windows broken, etc. I encourage you to review the Dallas police open records for yourself at dallasopendata.com and search the property address to see how crime-prone this property is. Secondly, the property has become absolutely disgusting. Animal feces and trash in the elevators, main hallways, and common areas. If you tour the property, simply look at the repugnant, foul odored and stained carpet. During my 2 years at the property, we had SEVERAL serious and unpredictable infrastructure damages. My apartment had SEVERE water damage from above and it took over 3 weeks to replace the sheetrock and repair. Door handles are missing around the property and there are obvious crowbar marks left behind from people breaking in. I could continue to share anecdotes and examples but do your research. Addison is a beautiful place to live, Aura 5515 (or 'Berkshire Auburn') is not.

Brunch provided by the apartment complex.
Shalise G.

At this point, I've lived in this complex for a couple of months and overall I believe it to be a great place to live. When I first moved in, I had a terrible experience with our water having a foul smell and it took a lot to get someone to come up here to fix it so we could shower. Since then, it has been great and any maintenance needs we have have been addressed. They have a pretty nice two story gym, a parking garage that rarely gets full (I always get to park on my floor), guest parking, and a code guests can call to get into the building. The biggest flaws for me are after I buzz someone in, I still have to go get them from the garage because you can't get in without a key fob. Another flaw is the common areas close when the office does. So don't expect to use the beautiful spaces frequently, on holidays or anything like that. The staff are pretty friendly and the complex has gone out their way twice to do events for the building. One was a holiday dinner (ham, turkey, gravy, dressing, potatoes, wine) and most recently an omelet bar + mimosas with the popular chef, Kenneth Temple. The reviews are reaally iffy, and I was skeptical about moving in because of them.. However, so far so good.

This place is filthy there is always trash piled up so high you can't get out the door to the garage.
Adrienne F.

I will just show the pictures of the walk to my car from my apartment unit, Trash and dog poo. Also- Aura employees, please don't leave a response about stopping by and trying to make things better so I can enjoy my experience at Aura 5515.. I already did that. All of my concerns were rudely ignored and no one was nice when I lived there. Please stop with the phony responses already. Also, Aura 5515 didn't care when my car was broken into. .

One bedroom 716sq ft
Chris B.

I am back to update my review. I've been a resident here since 2018. I haven't had no issues, even after two units. You have your ups & downs with properties, as people have to be mindful how many people really live on the property, the types of residents, pets, etc. Things can happen that we can or can not control. Overall, I love the staff. Amanda is so kind & has been very helpful to the things I need & has great customer service. Everyone is friendly, even the property staff who keeps things clean & in order. I have no complaints & love it here. Specially the pool & gym. Everything is around & I have quick access to whatever I need to get too.

View from my balcony.
Michael V.

I searched around and this was the place. Great location. Apartments are beautiful. Maintenance staff responsive to issues.. place well maintained. There is an issue with trash and boxes in garage entrances.

Trash Everywhere

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3 years ago

Great service! Armando was quick and very knowledgeable! He was amazing and very nice!

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7 years ago

I came to visit this residence and was greeted by Poonan and Zeth. They were both warm, inviting and very hospitable. #topnotchfrontteam!

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5 years ago

Lived here for two years. Safety is a big issue. Staff does the bare minimum for repairs. Wouldn't recommend. Happily moved elsewhere

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Ask the Community - Berkshire Auburn Apartments

Review Highlights - Berkshire Auburn Apartments

Today (Wednesday) I put in a maintenance request at 8am this morning and by 2:30pm, Armando was at my apartment fixing my requests.

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Looking for a new apartment and Holt kindly gave me a tour. This place is GORGEOUS and has so many…read moreextras. Quiet, safe and an extremely helpful, friendly and efficient team. Still making my decision, however The Christopher is high on my list! Oh - bonus...they have an underground tunnel directly to Tom Thumb! How cool is that?!?

I've been a resident of The Christopher since early 2022, and while the building itself has visual…read moreappeal and a great location, the lived experience over the past few years has been consistently disappointing--and, frankly, misaligned with the luxury standard this property markets. Amenities are routinely inoperable for long stretches of time (elevators, grills, pool deck, and more recently, the gym A/C). What's more concerning is the pattern: issues are often addressed only after they break--not proactively managed. Communication is frequently delayed or vague, with "updates" arriving weeks after problems begin. And the inconsistency in cleanliness and upkeep in common areas suggests a broader breakdown in management oversight. Maintenance inside the units is similarly uneven. Repairs are delayed, patched rather than fixed, and rarely followed up on without repeated requests. I raised legitimate concerns about grout damage, shower slope issues, and paint deterioration--all of which were acknowledged but remained unresolved for weeks, if not months. In one case, I was told to clean with baking soda and vinegar in a unit I was paying premium rates for. It took over six weeks and multiple escalations--including to regional and executive leadership--just to receive a lease renewal offer that aligned with market rates. And even then, critical maintenance items were used as leverage to push for lease signature, rather than as a gesture of standard service. I've since decided not to renew and requested a waiver of the 60-day notice given the pattern of delays, lack of follow-through, and the overall erosion of trust. I don't write this review lightly--but I do hope it offers insight to future residents who value transparency, consistency, and accountability in the places they call home.

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We moved to Uptown in December after living in the suburbs for 10 years. We toured several places…read moreand fell in love with The Grove! It's not just the luxury building, amenities, and views that won our hearts. It's the people! We instantly became friends with the staff! Taylor, Kenzie, Ericka and Olivia are the best! So sweet, helpful, and fun to be around! They are always great to help in any way and great to get good restaurant ideas from! They even sent me warm cookies on my birthday! Paul and Armando have been amazing to help fix anything we need super quick!! The Craftworks staff are so friendly and make a great coffee! Caleb, Chris, Tanesha, and Liam are always very helpful as concierge too! The community is VERY dog friendly and they keep the dog park very clean! The pool is amazing- just like a resort! The game room and sky deck are designer dreams for entertaining! The gym is large and very clean! They also host great community events every month! In January we had a mimosa and pancake brunch; a pizza and beer football party; and hot chocolate and donut day! It's great to have gated parking and the building is very safe and secure! Housekeeping is fabulous at keeping the building immaculate! We absolutely love our apartment and the downtown views from our large terrace! While it was a big change and downsize for us, we couldn't be happier! We plan to live here a very LONG time!

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Berkshire Auburn Apartments - apartments - Updated May 2026

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