I'll preface this review by noting I dealt with the folks on the Wholesale side. AC was a pleasure to deal with. He was friendly and professional. I ordered 2 tires Friday, and had an appointment for Tuesday. Last time I had 2 tires put on (not here) I had to wait ~90 minutes. It took these guys 30 minutes, max. Great price, service and super fast! Would highly recommend. read more

Town Fair Tire - Saugus, MA The service at this location is consistently poor. It takes them 10-15 minutes just to write up a simple order. If two customers are ahead of you, you'll be standing there for close to 30 minutes before anyone even starts helping you. There is no sense of urgency or efficiency. The pricing is also misleading. They quote you a tire price that sounds reasonable, but the moment you agree, they start adding extra charges for installation, balancing, and road-hazard insurance. Those added fees easily push the total up by $100 or more for a set of four tires. When I questioned their "price match" claim--because they advertise that they won't be beat--they admitted they only match the tire price, not the full, real-world cost of getting the tires on your car. Meanwhile, Costco's price includes installation, balancing, and road-hazard coverage. So no, Town Fair does not actually match Costco. This isn't a one-time issue. I've been here before over the years and it's always the same routine: an attractive price up front, followed by a higher final bill once all the extra charges appear. It comes across as a bait-and-switch tactic, and they've been doing it for years. If you want fast service and an honest, all-inclusive price, go to Costco. They can write up your order in under five minutes, and the price they tell you is the price you pay. Town Fair's claim that they "won't be beat" simply isn't true once you look at the full cost. read more

This the worst tire place in business. I had tire that had a nail in the sidewall. I plugged it just to make it to town crap tire... I must point out that you should never plug a side wall in any condition. I paid 300 for a new Michelin tire. I started to loose air in my right tire upon which I thought was perfect. I brought it to a gas station they put it on a lift to see if I had a nail in it. That's when we realized the low life losers at town fair tire. Took the tire that was plugged on the side wall reversed it to the inside of my right tire. I went back with my receipt they denied ever doing this. Instead of giving my money back the ran me around with managers that put in hold for an hour then hung the phone. Use caution when doing business with theses people if you choose to do so. read more

We were fortunate to pull into the Town Fair Tire location shortly after hitting a nail en route to Maine, with our two young daughters. Marc, who we can't thank enough, just made our day. Despite a jam packed service schedule, and acknowledging our two worn out girls, he got us right in, patched up and on our way. Extraordinary service and a kind gesture we'll remember. Can't recommend them enough! read more

Run, don't walk, from this shop. Was sold a load of BS. After promising to price match and having signs in store and online they wouldn't do it. This was after three trips in, discussing the price match and ordering the tires. Show up to have them installed and its's sorry we can't honor the quote. The online price from a competitor was "below the their cost" so... The manager, Marc, wouldn't even come out to discuss it. Had the poor kid at the counter tell me I could contact the corporate office for more information. read more

I want to thank Marc and Mike for fixing my problem quickly and courteously as the Everett location is terrible and does not know how to reset a TPMS. Marc and Mike restored my faith in Town Fair Tire and I will go to the Saugus location every time now. read more

MIKE IS THE ABSOLUTE BEST THING THAT EVER HAPPENED TO THIS PLACE So so helpful everytime I've been he makes sure everything is efficient. Best customer service I've ever seen in a person EVER. He is the only reason I ONLY use town fair tire Saugus. read more

Marc took care of me quickly and my alignment came out perfect They have,or can get,about every type of tire or wheel and tire package that makes your vehicle stand out at a decent price read more

I make appointment online at 9 am and online I put information I need my car until 11 am. Know is 12:30 and my car is not ready. I have go to work and I don't have a car. Many other people has the same problem. And Also the sales person try to sell one tire expensive and told me the tires your purchase is not good. If ia not good why Town Fair Tire sale ? I'm disappointed because for my oder car I bought trough the Goodyear online store and the service ia quick and efficient. read more

Town Fair Tire - My appointment time - Tires Near Me - Saugus, Massachusetts

See all

If I could give 0 stars I would. The Saugus location is the worst one I ever been to. I tried to address a complaint to the manager and he was a complete jerk. They are completely incompetent. I had to drive to location to make an appointment bc they wouldn't answer the phone on multiple try's over two days. When I went in, there was nobody in there and the service representative was playing on his phone while the phone was ringing and he wouldn't answer it. Horrible on so many levels O don't have space to list them. I ended up going to Sullivan tires and paid $100 more but was worth it. The guy there was so pleasant and helpful. read more

Had 2 tires replaced, was in and out in under 45 minutes. Painless process and great customer service.

I am absolutely appalled by the management here. I was a bystander and I witnessed the wholesale manager I believe his name is Brian screaming at an employee and making the employee visibly upset. It seemed very inappropriate and unacceptable in every way. A manager should never talk to anyone that way let alone one of his employees. I felt so bad for the employee I almost wanted to ask him if he was ok but it wasn't my place to get involved. I'm definitely going to be taking my business elsewhere. I do NOT recommend coming here. 0 stars!!!!!! read more

Got me in and out, needed two tires put on my rims and they were able to do everything in about 30 minutes. Manny was a great help at the front desk read more

When i got a part of the side of the tire scraped an caused a piece of the tire to come apart like a small gash it needed to be replaced. I had the full insurance and they wouldn't replace it. You could see that the tire was very bad shape. They said it wasn't dangerous. My mechanic said BS don't drive in that tire and put on my spare. No more Town Fair tire for me. Don't bother getting insurance they won't honor it. read more

Don't use the website to schedule work. I made a 9 AM appointment for an alignment 6 days in advance. They sent an email confirmation to acknowledge the appointment. When I showed up, they informed me that they do not have an alignment tech on Thursdays. They said they tried to contact me that morning but my phones battery had died. They have my email address (I got a confirmation) but chose not to send me email when they could not reach me by phone. They waited until less than one hour before my appointment before trying to notify me. If you want to have an alignment after getting new tires on Thursdays you would have to return another day. Obviously they don't have any consideration for their (former) customer's time. Maybe program your scheduling system to have awareness of store staff limitations. If you can't do that, contact customers right away if they schedule work that can't be done on a certain day, don't wait until 20 minutes before the appointment. Bottom line is there are way too many other options available for tire services to deal with the lack of service and consideration from this company. read more

I went into the Everett TFT because I needed a new tire. I had Joel who helped assist me and got exceptional service. Joel was very pleasant and respectful. Helped me make an appointment and explained what to expect when coming in on the day. read more

Disappointed on my recent visit to TFT in Saugus. Monday morning I called to make an appointment and was pleasantly surprised to find an open slot that afternoon and they had the tires i wanted in stock Brought my vehicle in and waited roughly 2 hours when called from waiting area to tell me job was completed. As I looked over the paperwork noticed they hadn't done the front end alignment. When questioned why , I was told the technician who does alignments doesn't work Mondays. What ??. He then said just bring the vehicle back anytime and an alignment will be done. Not wanting to wait to be squeezed on I called and made an appt. for Thurs. 11:30. Showed up at 11:15 .At 11:50 someone got in my vehicle and drove it towards the bays and back parking lot. I sat and waited for the alignment to be done. At 12:55 I decided to take a walk. While walking towards the back parking lot I see my vehicle. I head back to pay area and am asked can I help you. Say I've been waiting for 1 3/4 hours for my vehicle and he says ur next. I say . NO I'm leaving. He then tells me work is all done .Take my keys and then remember they have paperwork that shows the before and after readings. I ask for the paper and another tech hoes to get ot .comes back with one sheet and says that the nuts are rusted on the tie rods and he couldn't get them off But next time I buy 2 new front tires they'll get em off. He also tells me no need to worry because the initial reading shoes that everything is on range. I ask him why was I told byTFT i needed 2 new tires and an alignment because my tires were worn unevenly. He said he didn't knowsnd I replied to him that i and my family did not know if we would be back Buyer Beware read more

The most beautiful car tire buying experience I ever had and I'm 59 and own a business. From the luxury of selecting tires online to the ease of the appointment scheduling . I was contacted by text to confirm and when I showed up ... they were ready and polite. My guy was Marc, a total pro no nonsense , confident and capable. He called me when my van was ready..no surprises no stories just delivery of the product as promised, Btw this was the Saturday before Christmas. I couldn't be more happy. The check out man at the desk was equally polite and professional. I am not certain of his name , perhaps it was Brandon . At any rate , thank you all at Town Fair Tire... I'll be seeing you soon with my passenger car! read more

Called and asked if I could get in for tires. Was told yes no problem, took time off work, drove down only to be told we don't want to do any more tires today. Wasted time and money and terrible service. Zero interest in doing there jobs read more

Ridiculous experience at the Saugus MA location. Made an appointment for 4:00pm walked in a few minutes early and was told by Marc it would take about an hour and a half, long but reasonable. A quick glance at the screen showed they were behind schedule but no mention of such. An hour and a half goes by and my car still had not been touched, still sitting in the parking lot. Spoke with Marc at the counter and he was unapologetic about the vehicle not being started, he said "I wouldn't wait to get tires done this time of year" like it was absurd of me to think my reservation and the time he quote originally had any merit. Asked to speak with the manager on site Piron Huek and was denied. Marc went out back and argued with someone, which myself and other customer waiting could see on the camera, came back and said he couldn't find him. Insane waste of time, what's the purpose of reservation if you don't honor the time or reach out and let them know you are running late. read more

I went to the Saugus location after calling the main number and finding out that was the only location with my size of run flat tire. Easy drop off, quick service and ready to go when I picked it up. I've had the tires for a few months with no issues. Would go there again and recommend. read more

Went to town fair tire Saugus MA on 5/31 to have two rear tires replaced on my 13 Mercedes C300, I opted for the 4 wheel alignment and was later told they couldn't complete because the right front tie rod locknut wouldn't come loose. They offered no refund and said I needed to have a mechanic repair it and I could bring it back to them for the alignment. Logic would suggest if I was going to pay another mechanoc to loosen and/or replace my tie rod end, why would I not have that same person do my alignment too instead of going back to town fair, so they should have just refunded me then and there.Me being a mechanic brought it home and loosened it myself with really no effort. I brought it back to them to do the alignment on 6/3 and they did it but didn't do it right because I have to hold the steering wheel slightly right to go straight. The alignment tech at this location clearly doesn't know what he is doing and I don't want him touching my car again. I should get a refund on this as I now have to take the car to the Mercedes dealer for an alignment since I can no longer trust Town Fair to do it correctly. Update 6/17 - They made it right, I won't go into details as to exactly how but they did do the right thing and for that I can respect this company and will continue to do business with them. Thank you read more

I hit a curb popped a tire and needed a new tire and alignment. Marc, the manager recommended a few things that benefitted the vehicle and my wallet. Mark, the man who worked on my vehicle did an excellent job. All and all- excellent customer service from very good men. read more

Ordered 2 tires for my civic and scheduled an appt online. Arrived that day and was told I ordered the wrong tires. Re scheduled for that next Tuesday and correct Bridgestone tires (2) were ordered. Arrived tuesday at scheduled appt time. Took 30 mins to be called and an additional TWO HOURS to install two tires and perform 4 wheel alignment. When car was finally done, associates asked me if I needed a receipt for this transaction. Duh! What? They said they would need to bring my car back into the alignment bay to furbish a receipt. An additional 20 minutes. SCAMMERS!! And my car hasn't driven the same since. It vibrates at 50mph. Will absolutely NEVER RETURN. read more

Received excellent service from Marc. He was helpful, honest and provided me with great service. This is my 3rd time going there. They switched my winter tires/rims out for me and its a complimentary service. They are the best! I'll be headed back there in a few months to get new summer tires. Go see them... they rock! read more

I had called Townfair tire in Saugus on route 1 and I had the pleasure of talking to Anthony in sales, he gave me a quote on what I needed and took all his recommendations. Just wanted to say that this is the best tire buying experience I had with a sales person, very pleasant and knowledgeable. I bought tires for my Cadillac and tires for my Jeep. Thanks Anthony I'll definitely come back to see you when I'm ready to get some rims for my Jeep. Townfair tire the place to go for all your tire and wheel needs!!! GREAT JOB! To all those people who wrote bad reviews, GET OVER IT!! Life is too short to be upset at not getting your vehicle back in time! WE ARE HUMAN!!! And changing tires is not easy! There are worse things in life to be upset about!! read more

I booked an appointment for 1030 today yesterday evening. Yesterday I was assured everything was all set. I arrived today at 1020, handed off my keys and was confirmed as having a 1030 appointment. Two and a quarter hours later, my car unmoved from since I'd parked it, I asked for my keys back. I was told they had no record of me making the appointment and were unable to find my keys. Fucking wonderful. What a great way to spend most of my day off. After about ten minutes of searching they found the keys (left out loose on a random hook rather than in an invoice binder) and I fucked off never to return. Unless I hear news that the building's on fire in which case I'd come back just to watch this hellhole burn to the ground, obstruct the fire department from putting out the blaze and maybe if I'm feeling charitable I'll piss on the ashes. Still need a new tire! read more

It took them 2 hours and 15 minutes to replace 2 tires. I came in with 3 hubcaps. I left with 2. The genius sales rep accused me of lying about having 3...but his coworker had suggested earlier that i go to autozome to replace the ONE MISSING- not TWO. Really- calling me a liar! And the customer service award goes to.... The manager was supposed to call me regarding this and didn't. I kept calling and he kept 'being with a customer'. In the end I decided it wasn't worth my time dealing with this group of high school dropouts and decided just to forget out it. The place sucks. Do not go here. read more

The only place for tires. Best prices out there. Trust me, I am one of those guys that shop around for 2 weeks before buy anything. Service was excellent. They even allowed me to break the tire job in two parts. I had to do front wheel bearings, but the snow was coming and I didnt want to take any chance. They put the tires for me, I went to my mechanic fixed my car and the following week I came back for the FREE alignment. ever since I have bot 2 additional sets of tires and used them on numerous occasions. Special thanks to Ryan and Anthony for their great services. They did not try to sell me anything I didnt need, like some other shops will do. I will do business with them again. read more

I went in today, super frustrated after a blowout, an they were extremely helpful. They had the new tire on in about an hour (I expected longer, as it was a Saturday). I went in today, super frustrated after a blowout, an they were extremely helpful. They had the new tire on in about an hour (I expected longer, as it was a Saturday). read more

Wow. I was really impressed by the crew at Towne Fair Saugus today. I had ordered two tires online on their website and had an appointment to have them installed today. When I got there Ryan, the manager, came out to look at my car and told me the tires I was going to replace still had good tread on them. He suggested that they rotate them to the back to improve traction. They performed this service for me in about 15 minutes. I'm a repeat customer - I've have taken other cars there and will continue to get my tires from them because Ryan will be honest with me about what I need and won't try to oversell. When it comes time to have these replaced you can bet I'll be back. read more

My review are not to bash on anyone but to just put the truth out there. A few months ago I went to Town Fair Tire Saugus Ma. to get an Alignment for my 2015 Honda Accord Car was pulling to the left. Service was great front desk person who set me up did all my paperwork as you should expect about 15 -20 min car was done, ok great paid the fee went on with my day. As I'm driving I notice the steering wheel was a little off to the right I said no big deal I'll bring it back when my next day off. So next day off about 3weeks later I bring car back tell same gentlemen up front this is the problem steering wheel is off to the right. He tells me its the roads in Massachusetts roads are horrible i said I know but when I Brought the car in my steering wheel was dead center. He says ok we will toss it on the machine and redo it. Me Great! Car goes in not even 5min car pulls out the Bay Tech says" Your all set hand me the keys I said wow that was fast Get in my car jump on the road well damn now it's still in the same position a little off to the right. I turn around and go back Gentleman up front He says it's the road, I said Sir it's not the road my steering was perfectly fine before I brought it in and he insisted it was the road. I don't like Confrontation so I just left and lost out on close to 100.00 that I work for‍ So I bring my car to another alignment shop And they straighten it out and steering wheel is now dead center So Town Fair Tire Saugus Ma. You have lost a customer for life. Update I want to thank the manager at this location Who contact me and was very polite! He read my review contact me the next day apologized for my inconvenience also gave me a full refund plus reimbursed me for the alignment I got at another location. Thank you Town Fair Tire for making things right. read more

I purchased 4 truck tires .. waited for hours when I got to the shop they just started the job , They had a stuck rim so they were smashing it with a sledge hammer from the out side on the rim itself ... WRONG WAY ... caused much damage .. Rim had large Smash Mark on center spoke Trans-axle starting leaking fluid ... needed new seals Tires lugs were torqued to 2000 lbs could not remove tires warped Rotors They said replace the rim and we will pay reimburse you .. never happened .. front end has much vibration ... very bad service read more

Thie Town Fair Tire is great. Fast service, nice people and I have never felt cheated by them.

After calling 10+ mechanics in the area trying to get a solid price estimate on snow tire installation I have these guys a shot. They were the first and only ones to give me a set number on the 4 tires plus labor. They were also nice enough to special order the specific set I wanted and price match the price another online site had them listed for. Instal was very quick maybe an hour tops. One of the guys told me about a small problem I should get checked out and they were also nice enough to wrap my old tires in bags and put them in my car for me. Definitely would do business with this location again. read more

Ok. Be prepared to wait on hold for 10 to 15 minutes before you get connected with a human. Bought 4 new tires from them back in Dec. One tire went flat. Couldn't fix it but with road hazard no charge for new one. Dropped car off Thurs morning. Had to order tire. Friday tire came in but they never called me to tell me. Called them at 5pm to see if my car was ready. They said they got tire in and mounted it to rim but never put it on my car. Told me they could not do it today because they close in an hour. Can I come back tomorrow. I said sure. Tomorrow comes. Once again never got a call. Called them up at 1pm they said all set come and get it. I show up at 230 pm and there's the tire on the the floor at the desk. I asked why they didn't put it on my car? The guy said, "we have your car?". I said it's been in your lot since Thursday morning! He said we'll get right on it. It's now almost 3:10. I've been waiting for 40 minutes. Let's see how long it takes What a horrible experience. For a flat tire. Haven't had my car for 3 days. What ever happened to customer service. I guess it's dead at Townfair Tire. read more

I spent weeks researching tires online - Probably more than I needed to but I like to make sure that I not only make a good selection I won't regret, but I also like to shop around for the best overall price and warranty. I finally settled on a tire from TFT and spoke with a gentleman from the call center who was kind enough to set up an appointment for me. Unfortunately, there were a couple of minor setbacks when I went in for my appointment a few days later which caused some delay but Mitch came to the rescue! He tactfully addressed a concern I had, as well as an error that was made with the order (an error I should've caught at the time the appointment was made). Mark also made sure the error was corrected as quickly and efficiently as possible. Both of these gentlemen were kind, patient, thoughtful, and very helpful. I'm so glad I chose TFT in Saugus - Their great service has earned them a new loyal customer! read more

These days due to the internet and shopping that the web provides, I usually purchase all goods online due to the convenience and unmatched prices versus the traditional brick and mortar shops however TFT truly delivered and provided unparallelled professional customer service with a phenomenal experience. I got more than I expected for approximately the same price as the internet (adding in the costs of the extras plus: mounting, balancing, alignment and lug nuts.) Also, since this application is for an altered suspension vehicle, it was a custom wheel and tire combo in which they helped me get the perfect fit. They even went as far as to let me see the tire and wheel mounted with (1) one installed on my vehicle to make sure that I was happy and satisfied with the style and look. Overall, pretty awesome experience and a shout out to Joe for making it even better! I will be purchasing my tires and making recommendations for friends and family to TFT in the future. read more

Town Fair in Saugus is a decent place to get tires. The prices seem comparable, although you'd have to be a very savvy tire shopper to actually take advantage of their "best price" guarantee. I worked with Brandon, who was a very friendly and knowledgeable professional guy. He helped me pick out the best snow tires for my car within my budget. I take points away for their awful website, which didn't allow them to show me what kind of wheels I was getting. According to the stock photo, I was getting four standard black wheels for my snow tires. I ordered them, came back to have them installed, and was shocked to find that they were silver in color and not black. They look awful, and I wouldn't have selected them if I knew they weren't black. Overall, good rating for Brandon, and poor rating for the website that gave me the wrong information when selecting an expensive set of wheels for my car. read more

The Saugus MA Town Fair Tire store is the worst! Every time we bring in the car for a tire rotation they break off a wheel lug. We always had to schedule another appointment because the tech that replaces lugs was not in. The last time was on July 29th but we didn't get an appointment until October 2nd. We called after a week and supposedly they lost our phone number. They said they'd call us soon to schedule the appointment. We called after a period of time and again they supposedly lost our number and didn't know how to contact us. (We've purchased tires for multiple cars at this store.) Finally at the appointment it took 25 minutes to take in the car. Thirty minutes later we went to the desk to check on the status. They claimed they had the wrong part and had to go get the right part. They made no attempt to let us know, even though we told them we were waiting. They never updated us when the part arrived. The customer service is nonexistent. We will never return to the Saugus MA Town Fair Tire store. One other thing, they did not sanitize the car. The tech just got out and handed us the key. read more