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    Town Center Storage

    2.5 (8 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Town Center Storage

    Truck rental

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    11 months ago

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    4 years ago

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    Our access hours are 6 AM to 10 PM for your convenience.

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    Penske Truck Rental

    Penske Truck Rental

    2.0
    (1 review)

    I had to give 2 stars because the individual that helped me get my rental was quick and efficient…read more They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.

    From the owner: Save Up To 20% When You Reserve Online Today!read more

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    2.0
    (2 reviews)

    We were returning a rental- easy to drop off. I will not ding this location- but we were irritated…read morewith U-Haul practices. My husband had reserved a U-Haul for pick up at a specific location closest to where he needed the truck only to be texted the day before that he needed to drive further to another location to retrieve his truck. Highly frustrating when you make plans and the company shifts those plans. After picking the truck up and getting on the road he was texted again informing him that he couldn't drop off the truck where he had arranged either and had to drive to this location instead- which was the opposite direction of his work and my work. It was out of the way and caused us to be further late for our jobs. While the locations used were fine for services- the overall U-Haul experience left us thinking next time to research other companies. U-Haul for this trip was a 1 star experience, but the stores themselves were ok. *We had experienced the same problems the last time we used U-Haul to move to Jacksonville. Having to find a location that would accept the return of the larger truck.

    Absolutely do not rent from here. I rarely leave reviews, and for u-hauls of all places. But the…read moreexperience I had here has made me want to warn you to please just drive the extra 10 mins to another uhaul place than use this location!!! I ubered there, reserved my item, checked in online, etc. the only thing the manager/ owner had to do was open a gate and give me the key. Waited 15 mins in front of an office until another customer came. We went next door when I was told by a really sweet woman that the manager was there and he lived on property so I walked back to the office. Called the 904 number listed a total of 8 times until i decided to walk back into where the storage units were when there was a random man in a window who asked how they could help me. I told him i'm trying to get my rental and he said "I have no idea" I asked "you have no idea who I can even talk to? You live on the property." He ignored me and just closed the window. I'm assuming that was who was meant to help me. When you call it says business hours are during 1pm so literally so odd please don't waste your time.

    U-Haul Moving & Storage of South Jacksonville

    U-Haul Moving & Storage of South Jacksonville

    1.8
    (20 reviews)

    I agree with most of the other reviews here. The service at this U-Haul location is lacking…read more I reserved a trailer online through U-Haul and when I went to pick it up they couldn't find my reservation, even though it was showing in the app and online. This has happened at other U-Haul stores in the past; so I think this is a problem for their IT and Dev teams that needs to be fixed. The people working acted like they did not want to be there, much less help customers. Took 45 minutes to get checked out and get the trailer, and while I waited at least 3 different customers came in disappointed about not getting propane refills because the workers said nobody was there to fill it for them; you would think everyone working would be trained on filling up propane as it is so easy I was doing it as a teenager when I was working for a hardware store. Another guy came in because his truck he rented broke down and they were like "you need to call", not "let me help". Then the trailer they gave me was rusty and falling apart; could barely open & close the door. It kind of pissed me off since I paid $25 for their liability insurance; should have got a more decent trailer. Next time I will stick to the U-Haul location in Mandarin, as they are better organized.

    Worst U-Haul in Jacksonville not only is everyone super lazy. Waited 30 minutes for propane…read moreemployees saw me waiting didn't even bother to come and help or call somebody to help. I'm a regular customer here. But this was my last time filling propane here. 0 stars

    Town Center Storage - selfstorage - Updated August 2026

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