Very happy with every aspect of my experience with Tucked Away. There was a small glitch when we…read morefirst rented our unit. They made it right and apologized for the inconvenience. We were there for three months and everything worked perfectly. Highly recommend.

From the owner: Self Storage Facility. 24 Hour Self Service Kiosk, 24 Hour Digital Video Recording, Rollup and…read moreRoll Down Doors, Aggressive Pest Management, Locally Owned and Operated.

I called and spoke with Kim Larson. I reserved a 10X10 climate-controlled storage unit on Tuesday,…read moreMay 28 at 1:26pm. Kim said they do not hold units it needed to be paid for. I told her no problem I am happy to pay it right then. Kim said she needed to first send me an invoice for me to pay. On Thursday, May 30 at 9:28am I called and reminded them I needed the invoice so I could pay for the unit. I received the invoice at 6:30pm last night. Before I could call and pay for the unit, I received a short email from Chris Larson stating the unit was not available. I immediately called and spoke with Kim and asked about the unit. She said she rented it to an existing customer. Kim then accuses me of being aggressive and hung up on me. Wow! Really nice way to treat a potential customer. Seems to me that you are feeling a little guilty about what you did because you knew it was wrong!

We hired them to move stuff out of a storage unit and into our new home. They didn't do a very good…read morejob. They refused to move a safe that I specifically told them when hired that it would go into the basement. They refused. I asked them to put our sectional downstairs. They refused saying that it wouldn't fit. Then a mover used a swiffer broom to simulate a sex act. I was so disgusted that I threw it away. I wasn't going to say anything but my father in law said that I should call. The woman that I was speaking with, she refused to give me her name, said that she didn't believe me because I should have said something two months ago. We're new to town and I didn't want to create a problem because it's a small town. The woman was extremely rude and condescending. I was blown away by her responses. Don't use them unless you want a poor job done by people who don't value you as a customer.

We hired them to move today from our house to a condo. They sent 3 men and a woman. They didn't put…read moreanything down on the floor to protect our freshly cleaned carpets and brought mud and leaves on the dolly and their shoes, ruining the carpet cleaning that had just been done. I freaked out because I thought I was hiring professional movers. They said I was overly upset and unreasonable because I expected them to respect my home and belongings. We had used this company before about 7 years ago and they did a great job. Different movers than last time and much different outcome! Won't ever hire them again and don't recommend!!! they left half way through the job so now I am left trying to find movers to finish. I called the office to speak to the owner who was not there and left a message for her to call me back. Crickets. I left a one star rating because zero wasn't an option