I called and spoke with Kim Larson. I reserved a 10X10 climate-controlled storage unit on Tuesday, May 28 at 1:26pm. Kim said they do not hold units it needed to be paid for. I told her no problem I am happy to pay it right then. Kim said she needed to first send me an invoice for me to pay. On Thursday, May 30 at 9:28am I called and reminded them I needed the invoice so I could pay for the unit. I received the invoice at 6:30pm last night. Before I could call and pay for the unit, I received a short email from Chris Larson stating the unit was not available. I immediately called and spoke with Kim and asked about the unit. She said she rented it to an existing customer. Kim then accuses me of being aggressive and hung up on me. Wow! Really nice way to treat a potential customer. Seems to me that you are feeling a little guilty about what you did because you knew it was wrong! read more