I did not invite BR to join my care team through Boulder Community Health, but it happened. As a…read more'notification' that my invoice was being mailed, I received a threatening text. I took time to find a way to reach them, other than clicking the text link. When my bill arrived it also included additional threats around what could happen if I failed to pay in 15 days. To BR, first notice is also final notice... Don't threaten and disrespect your customers. The way BR chooses to deal with clients is unacceptable.

I received a bill from Boulder Radiologists for imaging performed through Boulder Community Health,…read moreeven though I never visited Boulder Radiologists directly and was not told I would receive a separate bill from them. I have repeatedly tried to get a written explanation of the charges. Their online contact form does not provide a copy or confirmation of messages submitted, the billing email address does not accept replies, and their advertised live chat was not working when I tried to use it. The statement also shows that one insurance claim is still marked "Insurance Pending," yet they are already sending a "Final Statement" asking for payment. My issue is not the small balance itself. It is the lack of transparency, the contradictory billing status, and the difficulty getting any written response from the company.

I have had many different imaging procedures at the Lafayette location. The desk personnel are…read moresuper nice and ready to help with all questions. The technicians are competent and professional. Several months ago, their technician Violet really impressed me in the way she explained a procedure. My emotional comfort went way up afterwards. Everyone is great at the Lafayette office!

ADA / ACCESSIBILITY RATING OUT OF 10 = 7.5 Well done!! (1.0…read moreout of 1.0 for each) -Waiting/check-in area -Interior Waiting Alcoves -Bathroom space for wheelchair/scooter -Stairs/ramps/elevators -Parking/parking lot ramp(s) -Tight turns, clear aisles/hallways Passable (7.5 out of 1.0 for each) -Procedure Rooms: Rely on staff assisting patient on & off of MRI table rather than assistive device(s) -Entry/exit through main, bathroom doors Could do better (0.5 out of 1.0 for each) -Easy in/out seating: Other than in changing room (see above) Needs improvement (0.0 out of 1.0 for each) -Changing Rooms: No grab bars; No way to get from door to bench (to sit on while disrobing); No way to get up off of bench

They did a great job with my wife's 2 MRIs she had recently. They were friendly and welcoming and…read moreprofessional.

I went in for a Cardio Calcification score. It has been 7 days, and still no results--horrible…read morecustomer service. I should have just gone to the hospital as my doctor recommended; however, I was going to be out of town and wanted to get it done before. I DO NOT recommend this company.

The Thornton, Colorado office was great. Scheduled me right away, told me my cost right up front,…read moreand staff was very friendly.

Dr Kovaleski was supposed to perform what he described as simple angio only procedures on both oh…read moremy legs. His surgery on my left leg failed after only 4 months and he was incapable of successfully performing surgery on my right leg as it required a stent. The Dr?s office he referred me to after the failed right leg procedure as well as 3 other doctors all came to the same conclusion that both my right and left leg were to severely blocked for an angio only procedure and required stents and that Dr Kovaleski never should have taken me on as a patient as he isn?t capable of performing the procedures I needed.He also has very poor bedside manner and made several inappropriate jokes after I was just given anesthesia about my toes being amputated.There are many more capable honest Vascular surgeons in the Denver area who will do a much better job!

They are just awesome wonderful spectacular super majestic magical people that work here I have…read morebeen going here for a while and it's just awesome! Dr. Kovaleski works with me there and him and his staff and Dr. N Are super heroes in my book

Not reliable. I've been rescheduled 4 times in 1 month. It took me over a month to get a routine…read moremammogram screening. Sally Jobe is now sending me to a location 2 cities away. They always cancel at the last minute as well.

I arrived at the office precisely at my scheduled appointment time, albeit one minute past the…read morehour, and was denied service. During this encounter, another patient verbally accosted me and made physical contact in an inappropriate manner. The staff did not intervene to ensure my safety, nor did they demonstrate any willingness to accommodate my situation. Such treatment creates an environment that discourages individuals from seeking medical care or undergoing necessary screenings

It always goes so smoothly there. I would recommend this 100%. The girls at the front desk are…read morewonderful and all the people that work there treat you so kindly.

The definition of going above and beyond. I had gone to get images of an injury in 2019 and needed…read morethe images and they went above and beyond just giving me a disk, they found a way to get me the images digitally which they normally don't do. Miriam was diligent and helpful and her supervisor made sure I got the images within 10 mins. I couldn't be more grateful for them. :)

Poor customer service and VERY UNCARING. Unfortunately, I…read morehad the misfortune of being sent to Exempla Lutheran emergency room. I am disabled, without healthcare and Medicaid (on a waiting list for SIX MONTHS). This company has harassed me concerning my bill from the beginning. I DON'T HAVE MONEY.........they don't understand that concept. DON'T USE THEM.

I'd rate it lower if I could. Almost IMPOSSIBLE to communicate with...robo calls say "contact us"…read moreonly to get voicemail saying to leave a message and they'll get back to me in 24 to 48 BUSINEES hours. My math tells me 24 to 48 business hours is 3 to 6 business DAYS. This is totally unacceptable and an extremely inappropriate way to manage a business, especially one dealing with health care! Pitiful!

Consistently a disaster at every step of the way. Horrible communication. Two months after…read morereceiving care, I received an automated call stating that I owe $100 and need to pay. I have never received an invoice, yet I received a call stating I'm delinquent. When I called the front office, they had no idea. The manager states to call the billing department. In other words, "not my problem". Terrible every time.