I visited this lovely gallery in fall 2017 and ended up buying 5 pairs of earrings during my week vacation. Last week, I was back in Sedona for another week and wore my favorite earrings of sterling and Peridot; they were my favorite of the 5 pairs I bought. I went in to Touchstone, greeted Greg who helped me last fall and pointed out I was wearing a pair of the earrings I bought last fall. He thanked me for coming back but didn't ask if he could assist me. I saw a necklace I wanted to think about, planning to return to possibly buy it. That evening while at dinner, I touched my left ear to find my earring was missing! My friend said she was sure I was wearing both that day. I hoped perhaps I didn't put it on and it was back at our condo. When we came home after dinner, I rang Touchstone and Greg answered. I told him the problem and he said "no one turned in an earring". He never asked my name or phone number. I also called the restaurant, Open Range Grill where we ate early that day and they said no one turned in an earring; the mgr asked for my name and number and the description of the earring in case they did find it. That was so nice. First thing the next morning we went into Touchstone and a woman, Taimi (sp) was there and I asked for Greg. She said he was in the office; I could see an office with the door open. I showed her the remaining earring asking if they could contact the maker and see if I could get one earring or maybe another pair. She was hesitant and wouldn't commit to a yes or no. I asked to speak to Greg again and she went into the opened door office and closed it. A couple minutes she came out and literally looked at us and said "NO!" Greg would not come out and speak to me. ????? She then said "you can always make a pendant out of it". I asked her reasonably "someone made these so why can't the artist be contacted to make another one or another pair for which I was willing to pay?" She replied "they're last years product". WHAT?!?!?! They did NOT care one bit and as I went from business to business in their complex, every single person with whom I spoke, listened and said they hoped I found it. Very kind, UNLIKE the people at Touchstone. Needless to say, I did not buy the Peridot necklace I planned to purchase from them. Perhaps if someone does turn my earring in, Touchstone can make a pendant and sell it!
There was a pot of gold at the end of the rainbow for me after all....after visiting about 6 jewelry stores, showing my remaining earring, no one had anything like it. My friend said "we're going to one more place"....It was in the Tlaquepaque Village where we had also been last fall. To my huge surprise as we approached the shop, I remembered it and the lovely ladies there. We walked in and the lady recognized us since we spent considerable time there last year talking and playing with her dogs. I didn't buy anything there last year. When I showed her my remaining earring, her face lit up like the sun and she came to me, took my arm and showed me to a glass case and to my joy, there was a pair of sterling/Peridot earrings with even bigger stones. I thought I would faint and started to cry (silly but those were my favorite earrings). I said "SOLD" and she hugged me and my friend!!! She gave me some little clear rubber backs to slide on the ear wire to keep them safe; I'd never heard of these things! I also bought 2 necklaces from her. She was as happy as I was that she had the earrings I sought! She said "it's Karma, you're a good person". I'm so thankful to my friend for thinking of going there! read more