Look at the Pictures on the google review. Does that Uniform look like it fits to you? Yeah, I don't think so either. Heidi and Rene could not care less! This is a whole lot of Bu!!***t with not even a "Touch of Class".This went so far I had to get legal advice.
TOC was happy to take my money and never correct it. They blamed me for not altering it myself and laughed at me when I expect a refund, half off, credit of some kind after months of trying to resolve the issue. I would have been happy with no charge and a full alteration with a sincere apology. Obviously in three months none of that happened.
They will gladly take the "side seems" in three months later! The funny thing about side seems is that it only makes the SIDES tighter. It wont change the length, sleeve, neck or zipper. I'm a bridal gown seamstress, I know what a correct alteration and fit is. Apparently TOC does not.
- 1 Star for Lying to me saying this Uniform was fitted to my daughter. I have that it writing from Heidi and Rene. Clearly it was not! That's just the jacket you should see the pants and tank top!
- 1 Star for not apologizing for the error, crediting, refunding or correcting the error.
- 1 Star for ignoring the issue for months and then blaming me for it.
- 1 Star for shaming my 5 year old in front of her peers
-2 Stars for the Attitude from Heidi and Rene, Dishonesty, Lack of integrity, Zero business ethics, No customer service and Stealing.
-1 Star for offering payment arrangements then throwing it back in my face. AKA ECONOMIC DISCRIMINATION.
-1 Star for not having your email list updated. I missed work to accommodate TOC errors several times.
-2 Stars for Heidi and Rene treating my daughter and I like trash when they knew from the start they screwed up.
-3 Stars for not letting my daughter perform her last recital because TOC couldn't put on big girl pants and take accountability for their obvious mistake.
Look at that we are into a Negative star review! That's how bad this place is. I guess I'll give them the one that google requires since my daughter had fun for a few weeks.
My advice to anyone thinking about going here. Run far away! Heidi is the rudest person you'll ever meet. Rene isn't much better. Don't join half way through a year. They pre-order costumes and if they run out of sizes you are S.O.L. (that'll be your fault of course because they would never own up to a mistake or be up front with a parent). They told me it was discontinued, then it was back ordered, then it was that they order in advance and just work with what they have. So I got charged full price, was screwed and blamed for it.
They are judgmental, dishonest, no integrity, no accountability and will do or say whatever they have to. They hurt my daughters feelings and like every other parent out there - Don't mess with my kid or you'll deal with me.
If they try to pull any more crap with me I will go to the Department of Consumer Protection and the Better Business Bureau both of whom I've already contacted and have confirmed there is a case if/when further action is taken. I would advice anyone having similar issues to do the same. TOC can't continue doing this to families.
Like I said this is a whole lot of Bu!!***t with not even a "Touch of Class". Pun intended.
Heidi, as per my last correspondence to you - we are done! Any further action from TOC will be considered harassment as per my legal counsel. read more