I have purchased many things from Totem this summer, including the construction of a fence.
I found customer service to vary widely -- from very helpful to purposefully obstructive -- but on the average, I think they're all just trying to do their best.
I can't comment on price comparisons to similar stores as I've no clue what things are supposed to cost; however, the fence was very quickly done and neatly and the fellow building it was kind and gracious.
Definitely worth a visit -- plus, they have free popcorn for everyone! read more