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    Totally Clear Septic Solutions

    5.0 (1 review)
    Open Open 24 hours

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    Services - Totally Clear Septic Solutions

    Septic system inspection

    Septic system installation

    Septic system repair

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    Brighteyes Enterprise

    Brighteyes Enterprise

    (9 reviews)

    Preface: septic was emptied (2000 gallons) on Tuesday, 3/3/26. I am a first time septic user/…read moreowner. Hailey was made aware of this in the initial call for service. I told her how ignorant I was to the care, etc. when the team came out I explained to them such also. The company emptied 2000 gallons; Was left to fill the tank for two hours; let go for 1 hour and fifty minutes because I had to leave. Was never given a specific level to fill to. Basically no reference for the fill line. Just two hours. Wednesday my sprinklers never came on. I called and was told that my water pressure was low to fill it some more because I didn't allegedly fill sufficiently the day before. I sent a picture and was told three more feet. This was a bit challenging because for someone who doesn't know anything is trusting (the professional they hired) someone who does to lead them properly. No one ever explained what could happen or what to expect in the following days. Thursday still nothing. Open the water tank it's over the "T". When googled it said 24-48 hours not to over load the system with showers or laundry. There are 6 people here. If I were a betting man that's an overload in itself. I try not to believe everything I read on the internet for obvious reasons and called the company first thing this morning (Friday). After explaining to Hailey that the sprinklers weren't on yet. I was asked if I checked the breaker and I stated yes she apparently didn't hear me so I said it slowly and intentionally. I was put on hold, The owner pops on the line I suppose with his wife. I was spoken to very disrespectfully and hung up on by the man who and I quote "prides myself in honesty." But not respect or being heard out. I was told there is too much info on the internet to Google it. He said I was being coy with him and I was simply speaking slow and intentional because of my emotions. After he rolled over me rudely. When I asked if I could speak and he said very defensively the conversation was over and hung up on me!!!!Btw I never spoke over him or raised my voice. I allowed him to speak down to me and at me, not to me. I feel sorry for his wife because if he's this was with a complete stranger. I can only image poor lady. He should probably retire. Great way to get more business. But I'll take mine elsewhere. My husband calls with in 5 minutes and he's not there so my husband says it's unacceptable to speak to his wife this way. He was then offered someone to come out and take a look which we declined. On a side note: The two who came out to service were wonderful.

    I have used these people twice, the first time I had about a foot of sludge in the bottom, as…read morenobody was living here fulltime & they charged me $500. The 2nd was a couple of weeks ago & it was overflowing. The 2 kids they sent only opened the cover just enough to put in their hose. They did not remove anything except sewer water. When I had it opened all the way, this week, there was 2 feet of sludge from the top of the tank. This time they charged me $325 to suck out the septic...zero cleaning.

    Totally Clear Septic Solutions - septicservices - Updated May 2026

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