sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

Brought my phone here, on a Monday afternoon, after seeing that my screen on my Google Pixel 6 Pro…read morewas separating, while inside my case. I called first to ask if they were open and available - They were. I had never heard of this store before. Upon arrival I was quickly seen and discussed the issues with the employee there. The employee stated that they did not have the Pixel 6 Pro batteries in stock at that location but that I could travel ~40 minutes to one of their other locations and get the service done there or I could wait and have one of their regional staff managers bring a battery another day, or have them order a battery. Since they offered the service, and it's built into their price, I opted to have them transfer the battery from the secondary location, figuring it would be faster than ordering one... I left with my phone and waited a few days. The receipt stated that I'd be notified by 06/11. So on the morning of 06/12 I contacted the store to inquire if the parts had come in. The employee stated that the parts were in-store and that they had called an left a voicemail (and gave me the time of the VM call) on my phone, but I never received it. No worries! I'm sure they did leave me one. I'm just happy to finally be able to get it fixed. Not stressing over a day! Upon arrival they stated that they were going to put my phone into a repair mode and that they wouldn't be able to access any of my data while it was in that mode, and to enter and exit that mode they'd need my PIN (which they DO NOT write down or keep in any way). Very happy to see that their customers' personal data, in their phone is secure, and that curious eyes wouldn't be looking through it (not that I think they would!) Nice to see they care to educate and re-assure their customer base. They also use GENUINE and not aftermarket parts for Google and Samsung, unlike other shops. The only gripe I had was the price -- but then again, who doesn't whine over an expensive bill?! ...$150+ for a battery replacement seems a bit much. But, I do understand that they need to pay for 2 staff members every day, insurance, rent for the space, and parts... But, at least maybe give first-time customers a 10-30% discount to keep them coming back, maybe..? Another shop told me they'd do the battery replacement for $80. But again.. who doesn't want best price? It's crazy to me that it's failing so soon, when I've always kept it in a case, only dropped it twice, and always take care with it. I ordered the phone in April 2022, from Google, for just over $1,050! I am happy with the service I got, and hopefully this will be the only time I'll have to make such a heavy investment into a phone that's not even 4 years old to me yet... Great job on the work, uBreakiFix. Hopefully I'm good for another 3-4 years, at least!

Quoted a ridiculous rate for a minor fix. Just a loose button, wanted to replace entire frame.read more

Thanks for the repair, made it fast and easy. Open and available business over the weekend.read more

"ONE OF THE BEST" : A+…read more (21JAN2022 - Hint: They moved from Richmond Ave and are now at 6161 Fuller Court, and It's upstairs next to the lawyer's office) Came in to get daughter's cellphone (iPhone) battery replaced. Other person comes in at the same time looking to buy an iPhone. He starts with me, but also able to handle other person looking to buy a late model iPhone. I say she can go first, since it should be pretty quick - but ends up that he can handle us both, professionally & with courtesy. They ("Ali") definitely know what they are doing. Bright, intelligent, skilled with his hands. Says he loves his job. Had the iPhone apart and pulled the battery as quick as I can type this review. Has a new one iPhone on hand for the other customer, and talking to the other customer as she tries out their iPhone. She decides to come back since she doesn't have funds in hand, and he takes back the phone after they try it out. For me, he finishes up mine, shows me that the battery life is now 100% - and offers me a screen protector, and sure- why not (Cheap!). I have the iPhone back, and he offers to put a screen protector on my iPhone as well - no extra charge. Nice! I'm in and out in under 20 minutes total! Even as he's working with the other customer. Hard worker, good deals, knows his stuff - confident. Can highly recommend, but call first to work out the time and deal beforehand. Also, cash or paypal are best.

I walked into this location intending to purchase two 1TB iPhone 17 Pro Max phones, and not a…read moresingle employee acknowledged me. No "Hello," no "Welcome," no "Someone will be right with you"....nothing. I saw four employees in total. While they were assisting other customers at first, two of them finished and immediately went to their personal phones instead of greeting me. I stayed for about ten minutes to see if anyone would address me, and it never happened. Customer service is extremely important to me, and it was severely lacking here. As a result, I took my business elsewhere and purchased my phones at another location. I will not be returning, nor would I recommend it.

The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.

Terrible, I've had my phone fixed here multiple times and there customer service is no better!read more

Stay away! They only make the issue at hand worse and tell you the final outcome AFTER it's too…read morelate.