Came here yesterday because my significant other of 10 years passed away and I was told on the…read morephone in January that the line was cancelled but I needed to bring a death certificate in to remove my significant other from the account. Yesterday was horrible customer service, was not given one condolence and they did not explain the process to me in any way. Then they said I needed a new account but my credit is locked so I unfroze it. Came back in today to get the issue taken care of and was told , the line was cancelled. I can't tell you when or if you'll get charged again this month. I tried to call Verizon as instructed and was told I can only remove the person from in the store. That I was just turned away from, again. I have had Verizon since I was 12, I am now 36. I may be switching. Horrible experience, especially someone who is actively grieving.

Terrible customer service . The lady that helped today she being rude and racist. She doesn't want…read moreto help me to order new iPhone 17 pro max she act like she doesn't want to help me . she look at me like I don't have money to pay for the phone she even tell me you make sure you have money in your account to pay for the phone . She's really rude and suck.

Apple store in Santa Rosa. Immediate help, knowledgeable, patient, had excellent advice, new…read morephones in stock. Was a great experience for someone older and not tech savvy.

Someone finally, (after 10 minutes) approached me, and asked if I needed help. I'm old, maybe…read morethat's the problem, the last time I looked my money/credit works just like everyone else. Maybe it would be a good idea not to expect that everyone knows the inner workings of the Apple Store. I won't be back.

This review is strictly for my girls Andrea and Hayden! I have never had such a pleasant experience…read moreat a T-Mobile store as I did when I stopped by to upgrade my phone last week. After a pretty disappointing interaction with another staff member previously, I wasn't exactly enthusiastic about going in, but I had to get a replacement phone ASAP. My experience with those ladies was so much better! They were friendly, informed, smart, funny and genuinely wanted to help me as a customer. There were so many points throughout that visit where I wondered if it'd be too creepy to ask if we could all just hang out IRL. (I decided it was and held back... But there's always next time.) T-Mobile needs more staff like Draya and Hayden, and here's why: as a customer to a cell phone carrier, there's no guarantee you'll always like the terms of your plan, the company's policies, or every customer service interaction you get. But if there are a decent amount of interactions with pleasant, helpful, courteous, kind and fabulous folks, you're more likely to be willing to sit with the challenging times. So, ladies like these make a huge difference! Thank you!

This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

Hey, I've been dealing with the AT&T crew at this location now for about five years. They never…read moreever disappoint. Just picked up my new iPhone 17 Pro Max plus and everything went flawless. Can't say enough about the crew, Brad, Juan, Jose and everyone else they helped me transfer the information from one phone to the other, made the trading with ease. I just can't say enough. I'm very happy customer. I highly suggest you visit this location for all of your device needs.

We received excellent help from Ulysses during our visit! We brought in old phones to upgrade and…read morewere concerned about transferring data from the old phones to the new ones. Our primary reason for the upgrade was to accommodate new hearing aids for a relative. Throughout the process, Ulysses explained the steps for transferring information from the old phone to the new one. Thanks to Ulysses's technological expertise, the data transfer went smoothly. Although it did take some time, we were relieved that the transfer was successful. We also appreciated Ulysses's patience and thorough explanation of the old and new pricing plans. Thanks to Ulysses, our trust in AT&T's cell phone services was restored.

Came in to add a phone to my plan, Isiah was VERY helpful and professional.Not only did he find a…read morephone for my youngest. I told him it will be a Christmas gift, he was able to get a package deal done where even I got a new phone. Without my new monthly plan shooting through the roof. He let me know that he would transfer my old phone to my new phone, and it would take about 20 minutes. I walked around the mall and came back, Jonathan took over and explained the features and set up child settings on my son's phone. Jonathan was also very professional. I would highly recommend seeing one of these two gentleman on your next visit

Carlo at the Coddingtown Verizon store in Santa Rosa was the best! Super friendly, profession,…read moreefficient and quick, he solved my problem just like that! A true top knotch professional!!!! Thanks Carlo for all your help!

BUYER BEWARE!!! Got a new phone for Christmas and wanted to exchange the color and from the get go…read morethere was constant miscommunication. After it was sent to me I had returned my old phone in order to receive an exchange. The phone was not scanned properly into the store and had been sitting in their back counter for months. We were then charged $1,400 due to the phone not being exchanged. It is now July and the charge has still not gone away after numerous conversations with all of the workers, even after they confirmed they never scanned the phone in. The manager is never available and avoids our phone calls because of this situation. By far the most unprofessional AT&T facility I have ever been encountered. They have stolen our money and they refuse to pay us back. I would recommend visiting another location if you want better service.

Steer clear of this store and AT&T all together. While it's tough getting…read morehonest service these days, this store takes the cake! I was sold a plan that didn't exist, and when I found out, I called Customer Service and was given "an apology" and was offered "a real" plan that was "only" $45 more a month! I was told it was the best they could do, and they made it sound like they were doing me a favor. They also tried to charge me for a phone I purchased directly from the APPLE store! You can't make this shit up.

One employee on a Saturday! I had to want close to two hours for the guy to swap service from one…read morephone to another. Ridiculous. What happen to the days where they would swarm you once you walk through the door

Where do I begin? My fiancée went in person this past…read moreSaturday to add me to his line. He spoke to the female manager, I believe Jen, and Axel the sales rep. No issues there, but I was still undecided if I wanted to be added or have my own line. So instead, he scheduled an appointment for Sunday @ 230p. He returned that day and was assisted by Ricardo (Ricky). It was emphasized that I was transferring my number, trading in my phone, and being added to my partner's plan. Instead, I received a dummy number and no trade in slip to send my phone back. My phone arrived the next day and it ended up with me being 2 hours on the phone with customer service figuring out how to correct all the mistakes that were made by this store. Long story short, UPS is picking up the phone tomorrow to be sent to the return center, and my fiancée will be canceling the line. Next time, I am just doing it online. What a waste! SMH.