My phone screen got cracked a while back and I started to notice that the cracking was getting…read moreprogressively worse. My charging port also wasn't working any more and I could only charge wirelessly. Since I have an older model Huawei I decided to buy a new screen on Amazon as I would never expect anyone to carry these parts in stock. They got the work done in a couple hours and at a reasonable price. I've thing that I found a little sketchy was them asking for the pass code to the phone. However anything sensitive on my phone is already locked down so I didn't make an issue of it. Great job at a great price

Cheapest people ever! Came with a iPhone 13 pro max no problems with the phone just wanted some…read morecash only offered me 60 dollars. Terrible customer service as well they were laughing when I asked for 120. Hope no one wastes their time or money on these sharks.

iPhone back was cracked. He fixed it but phone started to overheat. I took it back the next day and…read morehe fixed it. He has a 7 day warranty after repair. It's been 3 weeks and phone is working fine. Thanks!

Shoutout to John!! I dropped my phone at the gym (again) an hour prior and brought it John to…read morehopefully get it fixed. He looked at the screen and turned the phone over and knew exactly the model of the phone (Samsung Galaxy A14 5G) without me breathing. John had my phone ready within an hour! John saved me so much trouble and hassle of having to wait and order a new phone. Cost is expected, so I did not mind paying for the convenience. Thank you again John for your work and urgency!

Long ago I cracked the screen on my Huawei P30 Pro. It's an old phone and I regret buying it…read more However I could not afford a new phone so I decided to live with it until I got around to getting something else. Well the screen got progressively worse and worse over the course of a year and eventually my screen would go completely black from time to time and not start working again for hours. This during the holidays so I absolutely couldn't afford a new phone now. So I ordered a new screen for this unusual and older phone on Amazon and brought it to this shop. My phone turned out to be a bit special needs and took a little extra time but I was back up and running about an hour later.

Helped me with my Galaxy Note. Wasn't too expensive. Seemed knowledgeable and confident.read more

Once an appointment is taken for any enquiry you have or an issue being faced with one of your…read moreApple Gadgets, the whole process is a breeze. We have an iOS environment at home with 17 Apple gadgets being used between 3 of us... most having been bought by ordering at this store. We at times have had to visit the Genius Bar, sometimes there is no solution which is possible for a particular issue; at times some fixable ones are helped with. Try the Genius Bar for your Apple Gadgets' need.

I went to the Apple Store on a Thursday at 1:45 to purchase a Neo computer…read more It was overcrowded, the salespeople were overwhelmed with customers and nobody even tried to help me for almost 2 hours. I didn't have a trade-in so it should have been easy. I was in the checkout line until a salesman said that I really needed to go back to the table to wait for assistance. I waited even longer. A nice guy came over but started helping someone else who had just walked in. ~ 40 minutes later he finished up with the other man and gave me the computers that I had been waiting to buy. Why doesn't Apple open up another store since they are clearly overwhelmed? I said that I was leaving because I hadn't been helped yet. He politely took my money and I left. I'm am so disappointed in Apple.

My iPhone battery was at 70% efficiency. I called Justin and he walked me through the logistics…read moreover the phone. I was to drop it off in a few days because of my schedule. I paid in advance to hold his last battery for my model. When I did drop it off, I was without my phone for just over an hour. It's like getting a new phone for less than $100. The entire process was perfect!

iPhone battery emergency. I popped in to have my iPhone…read morebattery changed and found the perfect easy stop for all my computer and phone needs right here in Windsor---convenient location in the town green. If you are in need of a new phone or computer screen, battery, and or other tech needs---this is the place to come. As a note they also have various phone,iPad, tablet, and computer accessories. Customer service: Justin offers top-notch tech-support and goes above and beyond to help and inform clients of service options. Services: Just in case Repair offers same-day service on some repairs-and short turnaround times for various repairs.

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Professional & friendly: full transparency and look forward to doing business in the future!read more

iPhone screen wasn't working after it fell and charging port was bent, fixed both fast and well,…read morethanks!

This is not a technical review. My wife and I are brand new to the world of smart phones. We are…read morenot however, new to the world of customer service or it's function. We purchased our first smart phones at a Cricket kiosk on Jan 1st of this year. The first road block was the transfer of our old flip phones which we acquired through AT&T many many many years ago. My wife responded to an ad that when presented, were told did not apply to us due to our being existing AT&T customers. This WAS the reason we went to Cricket in addition to a reasonable monthly plan. This is not only deceptive advertising but once again it relies on the customer to closely examine the fine print (if any) and quite frankly should be at least as big as the $100 credit promise, not to mention buying one phone and getting the second one free......none of which we received. We were after all getting a new service but because we were coming over from AT&T, we 'got nutin'. Note to AT&T customers considering the switch.........no deals here. I'm not done though. One of the many questions we had was billing. Once they told us we would be on AT&T's network I ask if we would get a bill from AT&T or them. The young 20 something girl replied "oh, we never bill". I asked if we would get a bill from AT&T. She either didn't know or said no, I'm not sure now but given the glazed over look I received, I drop it. You have to understand we were getting a new device pretty foreign to us and we were more excited about that, pretty much thinking things would work out with billing. Part of the process is paying for service up front so I knew at some point we would get a bill in February. We opted out of 'auto-pay' as we like to receive physical bills IN THE MAIL and pay them accordingly. When we opted out, this is what we thought or assumed would happen. Imagine my surprise when I got a text from Cricket, the same company that "never bills".........saying I had 2 days to pay. WTF? This on Jan 28th. Blood pressure rising, I called "customer service" and got a moron named 'Alejandro' who read from a script and was of zero help. I asked for a manager but his reply was "they will say the same thing." Not giving up quite yet, I asked him if I could at least change the pay date to which he replied "no". Livid with anger I went online to the 'chat' and got another idiot name 'Javier' who was also very unhelpful. He seemed completely incapable of understanding my questions regarding the process of receiving a paper bill, the misinformation we were given at the kiosk and how important it was to us to have billing choices we thought we had. His links for what, I have no idea, were given without explanation and I ended the session completely frustrated. But it gets better......beaten down, I go online and go into our account hoping to find more info. I immediately find you can change the due date indicating to me 'Alejandro' was in fact a moron or insufficiently trained to do his job. Seeing there are NO alternatives to pay my bill I decide to go ahead and do it online, jumping through the hoops of modernism , the new world order or whatever. That was fun. As of this writing the issue has not been resolved. I attempted no fewer than 12 times, to pay my bill using their system. Feeling like I am to blame and that I am the moron, I get on the horn again and walk through the payment process with no success. The person on the other end is of course blaming me and blaming my card, insisting it is on my end. I told him to toss off and get a "manager on the line". She gets on the line and is unable to help me as well and says she needs to have a conference and will call me back in 20 minutes. She never did call back. After 40 minutes, I call back and talk to a 'Jenny' who is actually very helpful and patient and came close to what I consider "customer service". She is however unable to help me. She was able to process a payment on her end but I was not. We tried for over an hour to figure it out and she finally admitted there may be a system problem. At this point, I cannot make a payment or set up auto pay. Jenny says she will call me on Wednesday (not sure why) with claims the problem may be resolved by then. In conclusion I would like to say my experience was laughable at best. In the interest of keeping this short I left out many details relating to what I was told 'in detail' and the manner in which I was treated. Very poor customer service staffed with people who have poor training.

We showed up at this location after first heading to the downtown mall location and being totally…read moreturned off by the moron at the kiosk. He didn't know what promotions cricket was offering or what phones were priced at. He spilled his water all over the counter and just left it sitting there while it trickled towards the phones. We left that location and headed to the Stony Point location. By the time we got there it was 7:58pm and they closed at 7pm. The manager saw us outside and came to the door asking what we needed. We told him and he warmly invited us in. The manager and assistant manager took care of all our needs, answering our questions and setting us up with phone lines and promotions. They took an extra hour with us because they wanted us to get a good impression of cricket wireless. I appreciate their customer service and the way they treated us like friends. I highly recommend this location!

A few weeks back my wife and I wandered into the store looking to see what deals might be…read moreavailable. We have both been having lots of issues with our AT&T phones, so just thought it was worth checking. As soon as we walked in the store, we were greeted by Shawn, I think he's the store's manager. As I explained that I was interested in getting my AT&T service switched over to Verizon, Shawn helped me review the plans and relevant promotions. He even went through a total cost of ownership review that made it clear to us that I should make the switch. The crazy part was that even though Shawn was helping multiple customers at once, we were impressed by his ability to multi-task and keep us moving through the process. He even got us a credit for switching our lines and we did not even have to change our phone numbers! At the end of our visit, we ended up leaving with 2 new iphones, an apple watch, and a smile on my face because it all took less than an hour and we got a lot done. Shawn even gave us some bottled water to take to our Son as we mentioned he was thirsty. This was by far the best experience I have ever had in ANY phone store. I have been a AT&T, T-Mobile, and now a Verizon customer because this store and their staff earned my business. The fact that the manager gave me his personal phone number to get in touch with him if I had any issues went above and beyond quality customer service. We will be returning soon to get the iPad deal and add another line for my Dad's phone too. Thank You!

The associate that I worked with was really helpful and cool, but I was clearly told that I had 2…read moreweeks to decide if I wanted to accept the promotion on a pixel smart watch. I came back a week later and different rep told me that promotion has closed already. I explained the situation and he called his manager, but that person said they couldn't do it. I really wanted to leave a 5 star review but now that the manager refused to follow through on a simple offer like that, I'm a bit peeved.